Oxford Dodge Chrysler (1992) Ltd.
1249 Hyde Park Rd. , London, ON, N6H 5K6
Member since March 20, 2014
1249 Hyde Park Rd. London ON N6H 5K6Overall Score
Oxford Dodge Chrysler (1992) Ltd.2596 Reviews
2490Review Ratings Breakdown
Consumer Reviews
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Great service in the new location. Love it.
February 13, 2018
Dropped in for oil change and received excellent service, plus was able to tour facility and chat with staff in sales. Very nice!
Written By: NEIL
Thanks Neil for the awesome review! We're happy to hear that you received a speedy oil change and that you had a chance to tour our new location. We look forward to your future business with us. Regards, Oxford Dodge Client Services
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February 13, 2018
They were so friendly and helped us buy a new journey. Definitely highly reccomened them. If you want to buy a dodge go there.
Written By: Malissa D
February 09, 2018
Great service and love the new store. The facility is very user friendly
Written By: DinoandSue P
February 09, 2018
Written By: Brody W
Horrible service
February 09, 2018
So rewind a few months back long story short bought a new truck. There were factory defects in the paint.body shop molested my truck 3 times over. Fast forward to now. General manager promised to help with my first payment. And some accessories for my truck. Tried to get the parts depatment to look up a rim and tire package. Never herd back from them, never heard back from the GM. This is not customer service and you should all be ashamed of how you conduct buisness! Thanks for everything you didnt follow through with!
Written By: Shayne
Hello Shayne, First off, thank you for taking your valued time to review us. We are of course committed to resolving any issues our customers may have with their purchase or service. We would like to make this right and would like to work with you to achieve this goal. Please contact Robert Irvine who is our business development manager and will collect all the information regarding this matter. He will ensure that this information does get to our Service Manager and General Manager who will in turn reach out to you to start this process of resolving this matter. He can be reached at 519 473 1215 ext 300 or alternatively at rirvine@oxforddodge.com. Regards, Oxford Dodge client services
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February 07, 2018
I went into the Service Department to have snow tires installed on my Daughter and Son-in-laws Grand Caravan. I could be more happy with the treatment I received. They are professional and did the work quite quickly. Would recommend them to anyone!
Written By: Karen F
February 07, 2018
Written By: Jason W
UNEXPECTED HUGE BILL FOR ABS LIGHT ONCE.
February 07, 2018
UNEXPECTED HUGE BILL FOR ABS LIGHT ONCE. JUST PASSED 61000 KM ,3 YEARS 5 MONTHS- NO WARRANTY JOB DONE: 1.RR CALIPER PISTON SEIZED , LR CALIBER IS LEAKING BRAKE FLUID 2.REAPLCE REAR BRAKE PADS AND ROTORS. 3.REMOVE BRAKE PADS AND ADAPTERS AS REQUIRED .CLEAN SURFACE WHERE PAD CONTACTS ADAPTERS AND LUBE.FLAT SAND PAD MATCH MACHINE ROTORS WHY SO MUCH WORK FOR NEW VEHICLE. FROM THE DAY ONE TO TILL DATE , I BRING MY VEHICLE FOR ALL THE SERVICES WHICH DODGE RECOMMENDED.WHY THIS HAPPEN. PLEASE EXPLAIN.... IMPROVEMENT SHOULD BE IN THE PEACE OF MAINTENANCE @ 3 YEAR.WARRANTY VEHICLE HAS TO BE TAKEN OUT FOR TEST DRIVE TO CHECK THE CONDITION OF VEHICLE OF ALL THE PARTS. NOT THE SOFTWARE CHECK. THIS HAS TO BE INFORMED TO ALL THE CUSTOMERS. I CAME TO KNOW ONLY LAST WEEK THAT OXFORD NEVER TAKE OUT THE CAR FOR TEST DRIVE. NEED IMPROVEMENT ON THIS
Written By: AMEENA
We are sorry to hear that you had such a large repair; however the brake pads are only covered for 1 year or 20,000km. It is difficult to know but with the failure that occurred there was a large amount of heat generated that most likely caused the additional issue with the calipers. There may also be a misunderstanding with the Peace of Mind inspection, the technicians do perform a road test and provide the inspection form with the results. This does not include a diagnostic or software update. The service advisor does check the vehicle for any outstanding recalls and updates that are required/recommended.
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View ProfileFelt taken care of
February 06, 2018
There’s an older gentlemen that you hand your keys to when you drive into the express lane. Give him a raise because he makes the whole experience. Explains things to you and makes the whole thing worry free.
Written By: Jonathan
Thanks Jonathan for the great review!! We're happy that you had such a great experience with our express lane and that we could be informative in regards to your service. We look forward to seeing you in the future and continuing to bring you excellent service. Regards, Oxford Dodge Client Services
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View ProfileStaff was pleasant and helpful and dealt with the situation promptly.
January 28, 2018
Third time in to have a heater coil replaced, but it was done under warranty with no issue. Staff was helpful and on the second visit, I was offered a loaner vehicle. I wasn't happy about having to bring the vehicle in for the third time in a little over a year for the same issue, but this wasn't the dealerships problem and they made me as comfortable with the situation as possible.
Written By: JIM
Thank you Jim for the great review! I'm sorry to hear that you were having the same issue with your heater coil but I'm happy to hear that it was covered under warranty. We hope that the issue was resolved and we look forward to seeing you at our new dealership, now open on 1249 Hyde Park Road in the future.
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