Acura on Brant

July 15, 2013

I had a horrible experience dealing with a sales rep, Kristen Lyons. When I bought my car and went to pick up delivery, I was only given Driver 1 key. Kristen informed me that one of her staff had accidentally misplaced the Driver 2 key, and she will mail it to me when it's found. I waited several months for the key to arrive in the mail without any lunch. I e-mailed Kristen to follow up and at first she did not respond back to me. I continued to e-mail her until she finally responded back stating that she does not recall promising to mail me the key. After I reminded her what had happened, she agreed to give me a new Driver 2 key but I had to drive back to their dealership to get it programmed. I told her that I had moved to a town at an hour and a half drive away from her dealership, and requested the key to be programmed at another Acura dealership closer to my home. She declined my request and basically said that either I drive all the way back to their dealership using my own time and dime to get the key programmed, or forget about getting another key (in other words, give up my right to own a second key as stated in the sales contract). I even e-mailed their manager Joe Capriotti, who brushed off my request. I ended up taking a day off from work and burned gas paid out of my own pocket to drive all the way to their dealership for a mistake made on part of Acura On Brant. I would never recommend anyone to make a purchase or get servicing done at this dealership. In my experience, they did not deliver everything they promised and did nothing to hold themselves accountable for their mistake.

Written By: Rayees K

January 22, 2012

I went to buy a used car that I saw online. Two bad things I noticed during my visit. Firstly, the salesman asked me if I had the money to afford the car? which I thought was rude. Secondly, their price doesn't include the hidden charges such as dealership fee, tire warranty blah blah blah (about $800 extra) I made them a pretty good final offer on the car, 94% of the asking price but it seemed like they didn't care.

Written By: Danyal N

January 22, 2012

I went to buy a used car that I saw online. Two bad things I noticed during my visit. Firstly, the salesman asked me if I had the money to afford the car? which I thought was rude. Secondly, their price doesn't include the hidden charges such as dealership fee, tire warranty blah blah blah (about $800 extra) I made them a pretty good final offer on the car, 94% of the asking price but it seemed like they didn't care.

Written By: Danyal N