Experience Hyundai
15 Mount Edward Road , Charlottetown, PE, C1A 5R7
Member since March 12, 2015
15 Mount Edward Road Charlottetown PE C1A 5R7Overall Score
Experience Hyundai1036 Reviews
599Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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Excellent
May 27, 2022
Had a great experience treated with respect and comfort would recommend going there for anyone quick and wonderful service great atmosphere
Written By: Samuel
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May 25, 2022
Great place to buy a car
Written By: Jefferson I
Thanks so much Jefferson!
May 20, 2022
Made a appointment back in April and was give today may 20 at 10:30 for a Mvi and brake inspection arrived at 10:15 and gave my key and she checked mileage and asked if I was staying or leaving I told her I will probably go for a coffee but I will be here my first and only message I got from service was a video to accept the work and authorization for the amount (I did ) this was at 1:04 pm so 2.5 hours after the appointment so that meant it took approximately 2 hrs to perform a mvi very slow but ok I looked into the bay where my car was and after 2.5 hrs one tire was off so after another hour I happen to look again and nothing was being done then I started to get upset at approx 2:35 I asked what the problem was if staff shortages was it and the service advisor said yes I then discovered that the worker that was supposed to be doing my car had left for a personal matter and never informed her yet nobody was taking over for him ,,I let her know that I was upset and to get someone to finish the job , she did then the service manager came looking for me and went to his office where he immediately stated that they were told my car was being picked up at 4:30 and it was my fault even though I was there for hours and kept telling me to calm down he was basically trying to intimidate me (definitely didn’t work) so after I told her to get working on my car it was miraculously finished within 15 min!!! And experience Hyundai has lost a customer
Written By: Edward O
Hello Edward. We regret that we did not meet your expectations during your visit with us today and will use your review to improve future practices.
May 13, 2022
Written By: CHI S
Thanks so much for the 5-star review! Much appreciated.
April 26, 2022
Service department has been very good. We have had to go here for 2 problems. For one issue, I appreciate the video sent and the option to text decline or authorize work to be done. For the other issue being covered by Hyundai Canada, only thing I would suggest is that the service person at the desk, I believe Jody, should be informed on what is going on with the vehicles. Maybe allowing her to look it up in the system to find out. I felt like a pest calling her but I did appreciate her honesty. I did get the info from the service manager in the end. Overall though, great service!
Written By: SherryDan T
Thank you so much Sherry for the kind words and the feedback. We will be sure to take your feedback into account and see how we can communicate better as a team with our Service Advisors. We are also thrilled that you enjoyed our Steele Service Advantage, and particularly the video portion! Hope to see you again soon!
April 20, 2022
Got a great used Hyundai for a great price with 1st class treatment! Kas made buying a used car an exciting experience. They serviced my Accent so it was in tip top condition before I took it home and the detailing made it look and feel just like new! Will I deal with them again? Yep! Will I recommend them to my friends? Sure will! It's safe to say, I had a great experience at Experience Hyundai! If you're looking for a new to you vehicle, all I can say is, you better call Kas! Thanks again and safe travels! Dan
Written By: Boxcar D
Thanks Dan for the fantastic review! We are so happy Kas was able to exceed your expectations and get you in a vehicle you love. We hope to see you back again soon.
March 20, 2022
Written By: Tom T
Thanks Tom for the great review! Hope to see you again soon.
March 02, 2022
Written By: Chris H
Thanks for the great review Chris!
February 12, 2022
I've heard horrible things but honestly they were great for me Sarah has been amazing got me all fixed up
Written By: Joey D
Thanks Joey for the kind words and for giving us a chance! We are thrilled that Sarah and the rest of the team were able to change your expectations. We hope to see you again soon!
February 12, 2022
I was in desperate need of a vehicle and the team at Experience Hyundai exceeded my expectations in the service they provided. I now have a vehicle that I love and can afford! I recommend this dealership to everyone in search of a vehicle
Written By: Evette G
Thanks so much for the kind words Evette! We are so happy we were able to go above and beyond and that you found a vehicle you love. Hope to see you again soon.
