Murray Hyundai

Hello Mr. Kamfoly. We appreciate you taking the time to leave us your feedback. My name is Wade and I'm the Marketing Manager here at Murray Hyundai. I apologize for the delay in replying to your comments, but I felt compelled to interview all staff that were part of this recent interaction with you and your daughter. I completely understand that you both were frustrated and felt forgotten about. Unfortunately, due to a scheduling challenge, your daughter's vehicle was not started at the exact time we had anticipated and as a result it was started a little later, but was in the process of being completed at the time you were both here. My understanding is that two loaner vehicle options were offered to your daughter (in case her vehicle wasn't going to be ready for her to get to where she needed to be that day) and my understanding is those offers were refused. Thankfully though, her vehicle was ready to drive in time. With respect to your having been made to feel as though our Service Manager was giving you attitude, I'm sorry you were made to feel this way. There was no disrespect intended I assure you. Our Service Manager was only trying his best to deescalate the heightened emotions that were occurring at this time by focusing his attention on your daughter who was remaining calm during this interaction. We truly hope that we can resolve this to your satisfaction. If you would like to discuss this further with our Service Manager, he would be more than pleased to sit down and chat. Respectfully, Wade Clisby.

Hello Mr. Kamfoly. We appreciate you taking the time to leave us your feedback. My name is Wade and I'm the Marketing Manager here at Murray Hyundai. I apologize for the delay in replying to your comments, but I felt compelled to interview all staff that were part of this recent interaction with you and your daughter. I completely understand that you both were frustrated and felt forgotten about. Unfortunately, due to a scheduling challenge, your daughter's vehicle was not started at the exact time we had anticipated and as a result it was started a little later, but was in the process of being completed at the time you were both here. My understanding is that two loaner vehicle options were offered to your daughter (in case her vehicle wasn't going to be ready for her to get to where she needed to be that day) and my understanding is those offers were refused. Thankfully though, her vehicle was ready to drive in time. With respect to your having been made to feel as though our Service Manager was giving you attitude, I'm sorry you were made to feel this way. There was no disrespect intended I assure you. Our Service Manager was only trying his best to deescalate the heightened emotions that were occurring at this time by focusing his attention on your daughter who was remaining calm during this interaction. We truly hope that we can resolve this to your satisfaction. If you would like to discuss this further with our Service Manager, he would be more than pleased to sit down and chat. Respectfully, Wade Clisby.

Hi Ruhid! Thank you for taking the time to leave us your review. We greatly appreciate it. We will be sure to pass along your kind words to Katy. It pleases us greatly to hear that you had such an enjoyable experience and are enjoying your new Elantra! We wish you and your family many years of safe and happy driving and look forward to seeing you on your next visit.

Hi Ruhid! Thank you for taking the time to leave us your review. We greatly appreciate it. We will be sure to pass along your kind words to Katy. It pleases us greatly to hear that you had such an enjoyable experience and are enjoying your new Elantra! We wish you and your family many years of safe and happy driving and look forward to seeing you on your next visit.

Hi Greg. Thanks for leaving us the 5 stars! We greatly appreciate it. All the best!

Hi Greg. Thanks for leaving us the 5 stars! We greatly appreciate it. All the best!

Hi Janilyn! Thank you for taking the time to leave us a review. We appreciate it!

Hi Alex! Thank you for leaving us your review! We really appreciate it. Look forward to seeing you on your next visit.

Hi Alex! Thank you for leaving us your review! We really appreciate it. Look forward to seeing you on your next visit.

Hi Griffin. Thank you for taking the time to express your concerns. We sincerely apologize that you were made to feel this way and we completely understand your feeling the way you do. Treating our customers equally with value and respect is something that Murray Hyundai Winnipeg takes great pride in. I assure you, we will address your concerns with the Sales Consultant in question. If ever you find yourself entertaining the idea of moving into a Hyundai again, we ask that you please consider us. We will certainly do a better job of ensuring you have a more pleasant and enjoyable experience with us. Congratulations on your new car. We sincerely hope that you will have many years of happy driving with it.