WNCCGM Auto Ltd. o/a Nurse Chevrolet Cadillac
1530 Dundas St E , Whitby, ON, L1N 2K7
Member since September 01, 2015
1530 Dundas St E Whitby ON L1N 2K7Overall Score
WNCCGM Auto Ltd. o/a Nurse Chevrolet Cadillac1770 Reviews
868Review Ratings Breakdown
Consumer Reviews
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Disappointed in Service Department
October 22, 2016
I had arranged to drop off my Trax, to have recall work done. Since I’m heading out of town for the weekend, I was advised to show up at service, grab an envelope and leave my keys at service. Upon arriving in the morning, I was told by a person in service that the drop box had been checked and pull the vehicle into the service bay line up. I had a family member waiting to drive me and explained I was on a tight timeline for leaving town. The services person’s attitude really left me wondering why I had spent almost $80,000 (cdn) in 2015 purchasing two vehicle’s at this dealership. The service person made no effort to understand my situation, no effort was made to make this a positive customer experience and it appeared the service persons/departments convenience was the priority. This interaction at the “Nurse Service Department” lasted less than 2 minutes, which is all the time it took for this Service department to lose me as customer. In addition to losing service, why would I ever purchase a vehicle from this dealership?
Written By: Sean
Sean- Thank you for completing a review of your recent service visit at Nurse Chevrolet Cadillac. I am sorry to hear that it did not meet your expectations during the check-in process. I have requested that Steve, our Service Manager, review your comments with our staff and contact you early next week. Our goal is to ensure that our guests leave completely satisfied.
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We never received our free car wash as it was not working.
October 22, 2016
We never received our free car wash as your materials were not working Other wise the service was very good. We returned a week later and it had such a long line up for car washes that we could not wait that amount of time.
Written By: Maureen
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The Team at Nurse Chevrolet Cadillac
View ProfileFast, friendly, total service in the September special for my 2013 Cruze!
October 22, 2016
The staff was efficient, and they did a complete cleaning of my car along with the regular maintenance, and because it was under the special September offer, I walked out free of any cost. I couldn't believe it! Things like this keep me coming back!
Written By: Brian
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The Team at Nurse Chevrolet Cadillac
View ProfileAlways very good.
October 21, 2016
Found Tire price to be the best value as alignment check was no chg. Alignment was needed. Another place wanted half your cost just to check alignment. Your price the Goodyear tires also a bit less. This work was done on my Dodge van. My wifes car was in a few days later for the back to school service. I was very satisfied with service as well.
Written By: Robert
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View ProfileTransmission Troubles
October 21, 2016
Treated fairly over failed transmission issue once discussed with GM Customer Hotline. I was kept well informed regarding car status & car was ready when promised.
Written By: Robert
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View ProfileI was in for a recall notification on my gear shift indicators
October 21, 2016
My gear shift indicator had been stuck in one spot for a couple of years but only just identified by GM as being an issue. I got used to counting gears to change & most times I was correct!! I was told it would be a 1/2 day appointment & when I went in found it would be much quicker. It was only an hour or so, I had a coffee & read a book & I was very comfortable. All is now resolved & I will see you again shortly to change to my winter tires. thanks
Written By: Anne
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View ProfileOil change
October 21, 2016
Very professional quick and adhere to my vehicle specific requests drew always answers questions to best of his knowledge and if not he finds out for me
Written By: Nicholas
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View ProfileHeels on wheels
October 21, 2016
Was a great info filled night. Thanks for having a night like this. Look forward to others too. And the cake pops were delicious
Written By: Janice
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View ProfileExcellent customer service!
October 21, 2016
Great customer services. Only thing that could be improved is that the carpets were still wet after being shampooed...perhaps a little more drying time??
Written By: Paul
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View ProfileClient gets screwed and will no longer do business with you
October 21, 2016
oil change - regardless of whether my contract 3 years ago said this or not...and given that I have been late numerous times for an oil change with no penalty. Imagine my frustration to arrive 200km over the 80,000 and be told I now have to pay for my last oil change. I don't want to hear you hide behind the "cadillac billing rules" or it's in the service agreement. Regardless, I was on the road for work and could not get their sooner. So I get penalized over 200km. The result...you have lost a customer for life. A customer for service and maintenance and for my next vehicle in a year. Over $80! It's the principle of it for me.
Written By: Andrea
Andrea, Thank you for passing along your concerns with the expiration of your Cadillac Premium Care Maintenance and charges for a recent oil change. Steve, our Service Manager will be in contact with you to discuss this further.
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