Laurentian Chrysler
440 Falconbridge Rd, , Greater Sudbury, ON, P3A 4S4
Member since January 07, 2016
440 Falconbridge Rd, Greater Sudbury ON P3A 4S4Overall Score
Laurentian Chrysler794 Reviews
740Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
Jeep
May 10, 2017
Mike (mechanic) did a great job to fix the problem with my jeep, my wife did not enjoy the shuttle service as she was late for work.
Written By: ROBERT A
Robert, we appreciate hearing your feedback. We apologize that your wife was late for work. We do our very best to offer our customers a free and safe way to their desired destination in a timely manner.
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Not Impressed
May 10, 2017
I had an appt for my cars engine to be looked at in May 5th at 8:00am, and it had not been looked at until 2:00pm, and I was promised that it would be done by 3pm when I was done work.. I had called back at least 3 separate times to inquire about my vehicle, and finally at 4:30 they finished the recall for my car, but quickly diagnosed the ticking sound, and they said to come get it... The ticking noise I wanted to be looked at was diagnosed by the mechanic as something little that is "good for now" as he has the same vehicle and his makes the same noise... I do not want a noise to get used to, I would prefer that it would of been fixed, before something terrible happens to my motor, and especially since I'm planning on travelling in the next few weeks.. I have Tri -Care warranty as well, then I spoke to said they could order the parts but since the mechanic said that they did not!! I believe they just rushed the diagnosis as it was 5:00pm on a Friday and they just wanted to go home, and told me they would leave my keys in my gas tank door if I did not make it there by 5:00... I am not impressed nor satisfied with this experience at all!
Written By: JAMIE
Jamie, we apologize that you had a less than satisfactory experience with us. Our General Manager Jason Carrier will be in touch with you.
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Noìse In front end
May 10, 2017
The company called me to have jeep brought back in. They gave me a loaner to use while they sorted it out. My mechanic took me for a test drive to assure the noise was real and worked miracles to find and fix it. Thanks laurentian.
Written By: TRICHA
We are so happy we were able to resolve this issue for you Tricha! Thank you for the update.
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Great service
May 06, 2017
Every one of the staff in the service department, as well as in the shuttle, are very polite and welcoming. Thank you.
Written By: NATALIE
It was our pleasure Natalie! Thank you for the excellent review.
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Excellent service, professional sales rep
May 06, 2017
Curts was helpful and friendly. He took the time to take us for a test drive and explain the trucks features. He was very pleasant and professional.
Written By: BRENDA L
Thank you for your awesome review about your experience with Curtis! We hope you enjoy your new vehicle.
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It was very quick and plesant
May 06, 2017
I got my air conditioner fix, my service advisor was awesome, friendly and arrange for someone to give me a ride to work cause the shuttle was already gone and I couldn't wait. They are akways so pleasant and friendly. Very good experience!!
Written By: DAVID
Thank you for the awesome review David. We are so happy to hear you had a very good experience with us!
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The service rep was kind and attentive.
May 06, 2017
I appreciate that the young gentleman was kind and helpful in taking care of me in having the tires changed from winter to summer. The waiting room was clean with a newspaper to read.
Written By: IRIS
We appreciate your kind words Iris!
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A quick thank you
May 05, 2017
I had a window issue with my new 2017 Dodge Ram. My window came off its clippings on Saturday April 22nd, a busy time of the day too around 1pm. I was obviously furious to ruin my Saturday having to deal with this and having a brand new 2017 truck it broke down already. Steph Lang immediately helped me out once I arrived. She was running around doing 500 things and still made time for me. Clearly she knows the importance of a satisfied customer, respect of someone's lifestyle, and always had a smile on her face. She turned my mode upside down and I can honestly say I was very impressed with not only her but everyone I've dealt with at Laurentian Chrysler. Great service and thank you for speeding up the process of my truck. Brian McGarry.
Written By: BRIAN J
Brian, we are so happy to hear we could help you repair the issue with your window. Thank you for the wonderful words about Stef and our team!
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efficient
May 05, 2017
staff was courteous; the staff honoured the coupons even though they arrived late; wish we didn't have to write 20 words to be able to say what I did above
Written By: DONNA
Thank you for the review Donna.
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Warranty
May 05, 2017
We had some trouble coordinating a time to come back in once parts were available but the staff were very friendly and helpful.
Written By: SCOTT
Scott, we apologize for the trouble with coordinating a time for you to come in but we really appreciate your kind words about our staff.
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