Tony Graham Lexus
299 W Hunt Club Rd , Ottawa, ON, K2E 1A6
Member since December 20, 2013
299 W Hunt Club Rd Ottawa ON K2E 1A6Overall Score
Tony Graham Lexus694 Reviews
53Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
May 12, 2025
Great experience, parts staff is top shelf!
Written By: luis r
Thank you for the awesome feedback! 🙌 We're glad to hear you had a great experience and that our parts team delivered top-shelf service. We'll be sure to pass along your kind words to them! 👏🔧 Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
May 09, 2025
Big shout out to Steven the sales manager at Lexus and Wael from Toyota for making this deal happen. They were straight to the point, kept things simple and paid a fair amount for my trade in vehicle. The communication was clear, efficient and fast throughout the process. If you need a Lexus go see Steven and if you need a Toyota go see Wael.
Written By: Elie C
Thank you for the awesome shoutout! 🙌 We're thrilled to hear that Steven and Wael made your experience smooth, straightforward, and fair from start to finish. Clear communication and a no-nonsense approach are exactly what we aim for. Enjoy your new vehicle, and thank you for the recommendation! 🚗👏 Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
May 05, 2025
I had a great experience with my recent car purchase at Tony Graham Lexus. Michael Eng was very helpful, professional, and a pleasure to work with.
Written By: Melanie N
Thank you for your kind words! We're so glad to hear Michael Eng made your experience at Tony Graham Lexus a positive one. We’ll be sure to pass along your feedback—he’ll be thrilled to hear it. Enjoy your new vehicle, and we hope to see you again in the future! 🚗✨ Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
May 03, 2025
Went with the intention of buying a is350. They seemed completely uninterested in selling us a car. Didn't have any is350s in stock and didn't have any real answer as to when they were getting any. Went to the Lexus dealer in Montreal and they had one in stock that we could test drive. We bought the car that day.
Written By: Kevin K
Thank you for your feedback, and we’re genuinely sorry to hear about your experience. We understand how frustrating it must have been to not find the vehicle you were looking for, and we apologize if you felt dismissed — that’s not the level of service we aim to provide. IS350 inventory has been extremely limited across Canada, but we should have communicated better and worked harder to assist you. We’re glad you found the car you wanted, and we hope you’re enjoying it. If there’s anything we can do in the future to make it right, we’d love another opportunity. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
April 30, 2025
Thank you to Michael Eng for helping our family buy a new (to us) car. Appreciated his time, insights and expertise. 👏
Written By: Alex M
Thank you so much for the kind words! We're thrilled to hear Michael Eng was able to help your family find the perfect vehicle. His dedication and expertise always shine through — we’ll be sure to pass along your appreciation! 👏🚗 Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
April 25, 2025
Just picked up my new NX 350 from Tony Graham Lexus and had an absolutely amazing experience thanks to Mike Eng. From the moment he greeted me, I could tell he genuinely cared about helping me find the perfect vehicle. Mike went above and beyond every step of the way — I truly felt like he would do whatever it took to make sure I was happy. I got exactly the car I wanted, and the whole process was smooth and enjoyable. I’ll definitely be coming back to see Mike when it’s time for my next vehicle.
Written By: Chantal B
Thank you for the amazing feedback and congratulations on your new NX 350! 🎉🚗 We're so happy to hear Mike made your experience smooth, enjoyable, and truly memorable. His dedication to making sure every guest finds the perfect vehicle really shines through. We appreciate your trust and look forward to welcoming you back when it's time for your next Lexus! Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
April 19, 2025
I had an excellent experience with Lexus service for my RX, which was in for repairs under an extended warranty. The entire team was professional, efficient, and genuinely committed to high-quality service. Chris, the service manager, went above and beyond to ensure everything was handled smoothly. Bradley and Mathew were also incredibly helpful and attentive throughout the process. The repair was done perfectly.
Written By: saad h
Thank you for the fantastic feedback! 🙌 We're so pleased to hear that your experience with our Lexus service team exceeded expectations. Chris, Bradley, and Mathew will be thrilled to know their professionalism and attention to detail stood out. We’re glad everything was handled smoothly and that your RX is back in perfect shape. Thanks again for trusting us with your vehicle! 🚗✨ Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
April 09, 2025
Excellent service always. A wonderful sales and service and parts staff.
Written By: Laurie S
Thank you for the kind words! 😊 We're proud to have such a dedicated team across sales, service, and parts, and it’s great to hear they consistently deliver a top-notch experience. We truly appreciate your continued support! 🚗🙌 Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
April 02, 2025
Had a great experience with the service team. They were professional. Handled my issue in a timely manner and accommodated me with another new car to drive while looking after mine. Thank you Chris Carey for your awesome service! 🙏🏻
Written By: samantha b
Thanks so much for the kind words! 🙏🏻 We're glad to hear the service team took great care of you and that Chris made everything easy and stress-free. Providing a smooth experience and keeping you on the road is exactly what we’re here for. See you next time! 🚘😊 Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671
March 29, 2025
Posting this experience for my father. "On ThursdayMarch 27th/2025 stopped by to inquire about the price of a rim and tires for my lexus. i knew which ones i wanted and could point them out, they wanted the VIN of my vehicle. I wanted 20inc rims they told me that id ruin vehicle, differential transmission and speedometer along with the electrical and computer, that the rims wouldn't fit over my rotors and that it would obstruct my brakes. I proceeded to my own mechanic who said that was crap, they were installed and run great. however I needed lug nuts, i called lexus and asked for the part number and the clerk said they weren't allowed to do that- what a LIE." a previous experience i went in for a recall on the trunk they washed the vehicle and told me i needed the head gasket replaced, that they'd do it immediately for 4800- i went to mechanic, never needed that replaced and still running at 440,000km!!! They are scammers, and liars beware!!!!
Written By: Tabitha M
Hi Tabitha, Thank you for posting the review on behalf of your father. I'm sorry to hear about his most recent experience, and I apologize for that. If he is still looking for some information I would like to work with him personally and come to a solution for him. Please ask him to reach out anytime. I can be reached at fcalvano@tonygraham.com or call 613-225-2223 ext 661 Sincerely Florindo Calvano Parts Manager Tony Graham Lexus
