Barrhaven Mazda

November 23, 2021

Terrible experience in Barrhaven Mazda I bought brand new 2018 CX-5 Mazda from this dealer. For the past 3+ years, I have been there to get all maintenance done. On Nov.11 2021 I went to Barrhaven Mazda to swap winter tires, and was told the back brake pads needed to be changed, which I agreed. When I drove on the local road outside this dealer, the drive felt a little bumpy. I thought it was because of the road conditions, which I couldn’t see since it was so dark. Then I drove 17+ km highway get home. When I stepped out of the car, I smelt an extremely strong burnt rubber smell. One of left back tire bolts was so hot, my finger skin got burned. I knew something wrong with the replaced brake, so I called them. The next day, the service manager asked me to drive to the center, I said it was not safe to drive and asked them send a tow truck, which they did. At noon, they called and said clearly that it was the mechanic’s mistake, as he didn't check or missed the caliper, causing the caliper to not go back. He also said the caliper, acuator, motor were damaged and needed to be replaced. When I got to store, I asked why the road test didn’t detect this. The manager said the mechanic tested it but not on highway. I asked the service manager what caused caliper not going back, he just kept on saying something else. I kept on asking him, and finally he said "It sometimes happens, you just had bad luck". This made the Mazda brand sound very unsafe. And they made me pay another $725.61 for parts and labor caused by this! This is beyond ridiculous! I understand that human error happens, but they put the responsibility of their error on the customer to make money from it, it's definitely unacceptable. And their attitude shows they don't care about customer's safety at all. "It sometimes happens, you just had bad luck", REALLY? Now I have worries when I drive this car, as I am doubting the safety of this brand.

Written By: wei h

October 20, 2021

Max and James worked hard to hunt down the exact vehicle I was looking for, even during these challenging times they did a fabulous job accommodating my request as well as a fair negotiation process. Justin was able to wrap up the finance side of things and explained things well to me. I traded a lease from another brand and dealership from out of province, so things werent as straight forward as they might normally be. Overall a very friendly staff, a much better experience than my previous brand. Also, the car is great, love it!

Written By: G A

October 13, 2021

Terrible experience, don’t recommend the service department. Got my 2021.5 CX-5 Signature at the end of July, recently the infotainment system rebooted on its own while I was driving. Took my car to the dealer last week, I was told they repaired my car by updating the system. But it is still happening. And after I called and questioned why it still happens, after a few backs and forward conversations, the service clerk eventually said, it has nothing to do with him, he just transfers the information between me and the technician. Made another appointment today, I was told they couldn't reproduce the issue and asked me to keep an eye on it and try one thing if it happens again, and it happens again tonight. I was also being told if they couldn't reproduce the issue, they couldn't do anything and couldn't fix the issue, what a great way to push the responsibility to the customer. After today's appointment, it seems some of the car settings got changed, called again and a lady asked to go back and they will figure it out. The service clerk who served in the morning did come out and no one knows what got changed, even though the technicians on site, because the original technician who troubleshoots my car left for the day. After all this, I got yelled by the service clerk and left me alone in the parking lot eventually. what is a great service they provided here.

Written By: Faith P

August 29, 2021

Thank you James that you make my dream true✨ I wanted black exterior and white interior, which combination was difficult to get. James didn’t try to persuade me to buy something else, and he was keep looking what I wanted. If you want to have buying experience enjoyable, you should work with James

Written By: Maryna S

August 26, 2021

Written By: Kyrie M

August 24, 2021

Not many variety of cars for sale. Not sure the need for it

Written By: Semir O

August 19, 2021

Can't recommend the service department at Barrhaven Mazda. Here is my story. Brought my Mazda CX-9 for service due to the noise while driving. Told service staff that suspect wheel bearing issue (had that before). After inspection ($67+tax) they recommended to change ball bearings on ALL FOUR WHEELS! Quoted $2,624+tax. And I was told that they couldn't detect which bearing is the most noisy. Likelihood that all bearings gone bad at once is very low, so I took my car to another garage, which easily identified that the front bearings are the noisy ones and need to be changed, which was done for less than $800. The noise is gone now. So make your conclusions... Mine is that they easily recommend unnecessary repairs. This time I was able to understand the issue, in most other cases I wouldn't be.

Written By: Alex L

August 15, 2021

We just bought a 2021 Mazda CX 9 from Barrhaven Mazda. It was a totally positive, relaxing non pressured experience. Our salesman, James Wu was very helpful and knowledgeable. Any questions we had were answered directly and patiently- nothing rushed. That also goes for the sales and finance managers. WE HIGHLY RECOMMEND BARRHAVEN MAZDA.

Written By: KLAUS J

August 10, 2021

It felt like it was my fault that they did not update their online hours as it closes at 8pm (not 9 pm). Called in several times around 6 to make sure they are available but no one picked up or called back. The salesperson answered that their compound is large and has more vehicles, just not the colors, trims or model I want.

Written By: Momin A

June 28, 2021

Amazing service, I delt with Maher, the sales manager to purchase a vehicle and he was very professional and helpful. I would recommend this dealership to anyone looking for a Mazda and if I’m in the market for a new car in the near future, they will be the first dealer I call!

Written By: James L