Palladino Honda

Still waiting on work to be done that had been scheduled for July 3rd.

August 01, 2018

Dustin was very courteous and friendly, and I have no issues with the customer service interactions I did have. However, I booked an appointment back in mid June for July 3rd to replace a part under warranty. On June 29th I received a voicemail saying the appointment was cancelled since they didn't have the part yet. I didn't receive any further follow up. I called the dealership back near the end of July and asked when the part would be in so I could bring in my car to get repaired. Not sure if I spoke to Dustin or Kara, but they said they still didn't know when the part would be in and so couldn't do anything for me. Very frustrated that it's been a month and a half since I needed the repairs and nothing has happened, nor is there any date for the repair in sight. I'm guessing this might have to do with it being covered under warranty, which I imagine the dealership doesn't make as much money from.

Written By: ADAM