Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4712 Reviews
3368Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
showed up with no appointment & they helped us out
June 07, 2018
Service looked at he vehicle quickly to advise us what the problem was & provided a loaner so we could get home.rather than take a chance driving our vehicle & getting stranded.
Written By: CARMEN M
Carmen, thank you for this amazing review! We're happy that everything was so efficient for you!
Related Staff:
Difficulty having new tires installed.
June 07, 2018
I brought my car in twice to have the tires replaced. The first appt, I was informed that the tires, which had been ordered, were sold to another customer and would need to be ordered again. The parts advisor was polite and apologetic. Palladino absorbed the cost of one tire to compensate me for my time and the inconvenience, which I appreciate. The second appt, the work order was not properly entered into the system when I dropped the car off at 7:30 am, which meant the job had not been started when I picked the car up at 4:00. The service advisor took responsibility for the error and the service manager prioritized the job, which minimized my wait time. I was impressed by the service advisor's responsibility and accountability and provided the advisor with this feedback. Overall, due to these circumstances, I would rate the experience as average. Most of my experiences with the service dept are excellent. Thanks for taking the time to seek out feedback.
Written By: TP J
Thank you for your feedback, this is how we know what to work on so that we can be even better the next time you return! We pride ourselves in first-class customer service and I am sure that is what you will receive when you return. Thank you for taking the time to respond.
Related Staff:
4th time i had to bring van in for same issue and is still not fixed have to wait to here back to see when body shop will take it
June 06, 2018
Went out of my way 4 times to leave my van they tried to fix issue by changing door seals and on fourth time they called to say i could pick up van recall was completed but they could not hear the noise so could not fix. My husband had to go and took mechanic for test drive at which time he said he could hear it but not much. After this they said they will contact body shop to see if they could re-adjust door to see if that worked. This was on may 31 still have not heard back from honda to see when they could fix this issue that we have been dealing with for 1 yrs now
Written By: KALEB L
Kaleb, thank you for your feedback. Our Service Manager, Marilyn Bodson, will be in contact with you shortly. We appreciate you taking the time to respond!
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June 06, 2018
Great staff. Clean location.
Written By: Nolan S
Thank you for this great review, Nolan! We really appreciate your feedback.
June 06, 2018
Great staff. Clean location.
Written By: Nolan S
Thank you for this great review, Nolan! We really appreciate your feedback.
A pleasure to deal with.
June 06, 2018
All I Needed was a simple oil change, but was thankfully informed that some air filters needed replacement as well.
Written By: DANIELE
Thank you for the 5-Star review, Daniele! We're happy that your vehicle is back in tip-top shape!
Related Staff:
tamara was polite coutious een thou I was 1 hr. late she made me feel comfortable, she is a wonderful employee
June 06, 2018
My TPMS light would not go out even thou I had checked tire pressure, I also had my right rear mud flap pulled out of place from going over a curb. Tamara looked after that also, had it repaired at no charge to me. Tamara not only treated me with excellent service but she also treats everyone the same a good happy employee
Written By: ROBERT
Thank you for this stellar review, Robert! We're happy that Tamara made your experience so pleasant!
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June 06, 2018
Written By: Ayao A
Ayao, we are sorry to see that you were not 100% satisfied with your experience. We are having difficulty finding you in our system, please reach out to us at your earliest convenience so we can discuss your situation. (705)-673-6733
June 06, 2018
Written By: Ayao A
Ayao, we are sorry to see that you were not 100% satisfied with your experience. We are having difficulty finding you in our system, please reach out to us at your earliest convenience so we can discuss your situation. (705)-673-6733
June 06, 2018
keep up the great work!
Written By: Skye L
We appreciate the review Skye!
