Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4725 Reviews
3368Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
tamara was polite coutious een thou I was 1 hr. late she made me feel comfortable, she is a wonderful employee
June 06, 2018
My TPMS light would not go out even thou I had checked tire pressure, I also had my right rear mud flap pulled out of place from going over a curb. Tamara looked after that also, had it repaired at no charge to me. Tamara not only treated me with excellent service but she also treats everyone the same a good happy employee
Written By: ROBERT
Thank you for this stellar review, Robert! We're happy that Tamara made your experience so pleasant!
Related Staff:
June 06, 2018
Written By: Ayao A
Ayao, we are sorry to see that you were not 100% satisfied with your experience. We are having difficulty finding you in our system, please reach out to us at your earliest convenience so we can discuss your situation. (705)-673-6733
June 06, 2018
Written By: Ayao A
Ayao, we are sorry to see that you were not 100% satisfied with your experience. We are having difficulty finding you in our system, please reach out to us at your earliest convenience so we can discuss your situation. (705)-673-6733
June 06, 2018
keep up the great work!
Written By: Skye L
We appreciate the review Skye!
June 06, 2018
keep up the great work!
Written By: Skye L
We appreciate the review Skye!
I received the same pleasant and professional service that I always do.
June 06, 2018
A faulty motor to operate a sliding door panel was replaced.. From the most pleasant greeting when I brought my vehicle in to the dealership to the professional repairs and timely delivery the whole process was without fault.
Written By: JACK
Jack, we appreciate this awesome review of your experience with us! We're so happy that everything went so smoothly.
Related Staff:
Survey
June 06, 2018
Thanks for the great and timely service. Keep it up. Always a pleasure to do business here at Palladino Honda.
Written By: DEBORAH E
Deborah, we appreciate your kind words! Thank you for this fantastic review!
Related Staff:
Great Service as Always With the Service Department
June 06, 2018
Always a pleasure dealing with the Service Dept. Kara is always helpful, and is always in a cheerful mood. I just love dealing with her.
Written By: ANDREA
Thank you so much for this lovely review, Andrea! We're happy that you always have a positive experience with Kara!
Related Staff:
June 06, 2018
Was looking in 2016 to buy a pilot. I had heard about the remodel and wanted to make it my next SUV purchase. The first younger guy was excellent to deal with. (sorry can't remember his name) but when he went on vacation the following week, updates were provided by "a more experienced salesperson" (his words). He actually insulted my choice when I told him that if they could not find a model I was looking for and that I was going to return to my explorer. Needless to say I found my model elsewhere but returned to Palladino for servicing. This is where the BS began. I had been told previously that if you didn't buy from them, you wouldn't get good service. I thought I'd give them the benefit of the doubt. The rumors were held true! I started having issues with heating last fall. Basically when you press the brakes or you're idling at a red light, my heat switches to cold air. At -40's this past winter, my kids and I froze! I brought it in 3 times. Basic things like thermostat, heater core and other common knowledge items were never checked. I was told "they couldn't figure it out" and that they would issue a ticket to head office for them to try and resolve. Here we are 10 months later and still no resolve. Now this spring! In May we had a beautiful heatwave. I looked forward to turning on my A/C after my SUV spent all day sitting in the glaring heat at work. Get in my SUV and turn it on to start the A/C only to find hot air. Thinking it's just too hot I proceed to drive home thinking it will start to cool eventually. My ride home is 45 min. It stayed hot the entire time! Went home and tested it out and sure enough, the A/C isn't even clicking on! Bring it in the Palladino a month ago to fix and again! Was told it was the condenser that needed to be replaced but it was on back order. We made a date for 3 days after the backorder. I got a call the night before saying still backordered and cancelled service appointment. Waited a week for a call back and nothing. Left 3 voicemails asking for an update or tentative order date and got no response. Finally decided to stop-in in person on my way home to ask what was up after 2 more weeks of waiting. They say that it's now a recall and they don't have the parts. They "might have them by end of June". I've called other Honda repair shops and there is no recall. Again basic issues were no checked and they "can't seem to figure it out". Never buying another Honda again!!
Written By: Christina D
June 05, 2018
Terrible and unethical business practices DO NOT TRUST THIS DEALERSHIP. From selling you things you don't need to not completing services properly.
Written By: Bronti F
