Murray Hyundai

March 30, 2023

Recently bought a 2023 Santa Fe Hybrid from Murray Hyundai and could not be happier. Got here earlier than we thought and our salesman Tony Dang is the greatest! He was attentive to what we wanted and respectful of our needs. When we got the SUV he spent a couple of hours patiently going over the features of the vehicle. Highly recommend!

Written By: Greg S

March 30, 2023

Excelent customer service

Written By: Artem B

March 29, 2023

Always, I like Murray Hyundai. 10/10: But not this time. Monday morning I dropped my SantaFe for a recall service. Two things happened. 1.Normally when a customer drop a vehicle, they walkaround for any visible damages/scratches etc, and if anything found they mark them on their specific form and take the signature of the customer, give a copy to the customer. But, this time, the person who took over my vehicle took my signature to the form but didnt give me a copy of that form. Then I asked about it.He said, "dont worry, I took pictures".(What? He took pictures? But, I didnt take pictures.) Then I asked what about if your people damaged my vehicle and alter the form, I have no proof because I dont have a copy. I need a copy. And insisted him to give me a copy.Then only he gave me a copy. Before, this was not like this. I always had a copy from the service girl.(very nice girl: Name was. Jessica, and very professional service manager name Damian.) 2. After the service is done, I picked up my vehicle around 2pm. Since I have to come back to sign in for my work, I was in a little bit of rush. So, I didn't check my belongings. I assumed everything will be OK. I am dealing with this dealership for over 10 years. So far nothing got lost from my vehicle after I dropped it for service. Therefore, I had that trust as well. But, unfortunately, when I was looking for my cell phone Bluetooth, Its gone. I am 99% sure it was there when I drop my car in the morning. When someone (female) called me for the customer satisfaction survey, as usual I gave them 10/10 satisfaction and told her about my Bluetooth. Then she transferred me to the Service Manager. She said, his name is Jeff. I left him a brief message hoping that at least he will call me back. But, what a terrible customer service. He ignored me. He never returned my call. Then next day, I called the General Manager Mr. Richard. After he heard my story he was not happy(I think). He promised me to look after it. After a few minutes, the service manager ,Jeff called me and told me that he will investigate it and call me within 2 hours. This happened yesterday March 29th, 12:29pm. I think his clock stopped working after that call. Or he think the planet earth stopped rotating. Whatever, he never called me back. This place, especially service department was not like this with the previous management when Damian was there. I am 100% unhappy about the current service manager's customer service. I know they never admit that my devise lost during its stay with them. Never ever. Its OK. I know that. But, the service manager could have at least called me and update me. Terrible. Terrible. Now, for service department, I dont want to give a single star. I gave one star, because without at least one star, I cannot post this review. They deserve zero stars. Thank you Murray Service department.

Written By: Haris M

March 29, 2023

Written By: Cathy K

March 17, 2023

I had an excellent experience with my service advisor. He was very professional and detailed.

Written By: Adewale O

March 16, 2023

Written By: Grasiely A

March 07, 2023

Sheldon and Jocelyn were very friendly. Smooth experience with the staff Had my Hyundai Kona serviced and some warranty repairs completed on Nov 6 2023. Excellent communication and timely service. Car runs great! Thank you!

Written By: Dayna H

March 03, 2023

Written By: R A

March 03, 2023

If you want a sale guy who's for you, go to craig at Murray Hyundai. I checked out all the Hyundai's in town and honestly walked in and out within 1 hour with a sealed deal. Craig knew exactly what we were looking for and helped us find the right solution for us. Overall everyone that worked there felt very genuine and not pushy like my previous car purchasing experiences. Highly recommend this location

Written By: Itme L

March 01, 2023

Inconsiderate time frames The working class is normally 9-5 aka 8hrs. Closing at exactly 6pm on the least stressful days of the week makes me think they don't want business at all. Looking forward checking out other dealers.

Written By: Tenzo