Henley Honda
308 Lake Street , St. Catharines, ON, L2N 4H5
Member since April 05, 2019
308 Lake Street St. Catharines ON L2N 4H5Overall Score
Henley Honda160 Reviews
26Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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January 02, 2020
At first Henley Honda is a good experience.. until something goes wrong. I had some issues with my "Honda Certified" car and rather than being honest with me, the service manager gave me the run around and charged me for it. I will not mention her name. They cost me a lot of time and money and only because they did not have an answer and they BS'ed me to collect more money. I was told that my car needed to be reprogrammed because of a blown fuse (not true) along with several other non-truths, both the technician and the service manager lack trained experience and if they don't have an answer they are dishonest and the accountability lies in the machines. I spent 500 bucks and got no answers. They said it was going to cost more (no definitive answer). I said no, I had it towed to a "non Honda Certified" small business (locally) and they fixed it for $90 bucks. I'm very disappointed and will never step foot in that place as long as those two people are working there. The coffee bar, tv's leather couches and smiling people greeters are great until you have a problem. It's too bad two people can destroy a companies integrity by simply not being honest. So much for Honda Certified.
Written By: Zero P
Hi there, We are extremely concerned about this review, and we have reviewed our service appointments and we can't find one that matches this description. You certainly didn't deal with our Service Manager, his name is Shamil and he would love to speak with you about your experience and get to the bottom of it with you. This kind of experience would be a true anomaly at our dealership, we work very hard to ensure clear communication, service as a priority and customer care as the centre of our business. Please reach out to Shamil, he really hopes to hear from you. You can call the dealership and ask for him at 905-934-3379. Thanks in advance, The Henley Team
January 02, 2020
At first Henley Honda is a good experience.. until something goes wrong. I had some issues with my "Honda Certified" car and rather than being honest with me, the service manager gave me the run around and charged me for it. I will not mention her name. They cost me a lot of time and money and only because they did not have an answer and they BS'ed me to collect more money. I was told that my car needed to be reprogrammed because of a blown fuse (not true) along with several other non-truths, both the technician and the service manager lack trained experience and if they don't have an answer they are dishonest and the accountability lies in the machines. I spent 500 bucks and got no answers. They said it was going to cost more (no definitive answer). I said no, I had it towed to a "non Honda Certified" small business (locally) and they fixed it for $90 bucks. I'm very disappointed and will never step foot in that place as long as those two people are working there. The coffee bar, tv's leather couches and smiling people greeters are great until you have a problem. It's too bad two people can destroy a companies integrity by simply not being honest. So much for Honda Certified.
Written By: Zero P
Hi there, We are extremely concerned about this review, and we have reviewed our service appointments and we can't find one that matches this description. You certainly didn't deal with our Service Manager, his name is Shamil and he would love to speak with you about your experience and get to the bottom of it with you. This kind of experience would be a true anomaly at our dealership, we work very hard to ensure clear communication, service as a priority and customer care as the centre of our business. Please reach out to Shamil, he really hopes to hear from you. You can call the dealership and ask for him at 905-934-3379. Thanks in advance, The Henley Team
December 30, 2019
Written By: projectguy T
December 30, 2019
Written By: projectguy T
December 24, 2019
Written By: Trav M
December 24, 2019
Written By: Trav M
December 23, 2019
Joe was awesome, we went there from Oakville and he took the time to find us our dream car.
Written By: Tahir S
December 23, 2019
Joe was awesome, we went there from Oakville and he took the time to find us our dream car.
Written By: Tahir S
December 20, 2019
2 hours for an oil change. Absolutely ridiculous.
Written By: Rob K
December 20, 2019
2 hours for an oil change. Absolutely ridiculous.
Written By: Rob K
