Tony Graham Lexus
299 W Hunt Club Rd , Ottawa, ON, K2E 1A6
Member since December 20, 2013
299 W Hunt Club Rd Ottawa ON K2E 1A6Overall Score
Tony Graham Lexus685 Reviews
53Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
April 29, 2021
First service experience was great. I was contacted to schedule the service appointment and offered a loaner. The car was ready on time and the requested customizations completed. Top of the class loaner was provided.
Written By: Rodolfo N
Hey Rodolfo, Thank you so much for taking the time to write us a review. I'm glad we were able to provide you with a safe & pleasant experience at Tony Graham Lexus. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus dtran@tonygraham.com
April 29, 2021
Written By: mike s
Hey Mike, Thank you so much for taking the time to write us a review and giving us 5 stars. I am glad we were able to meet all your needs at Tony Graham Lexus. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus dtran@tonygraham.com
April 29, 2021
Had a very frustrating experience in this dealership. They gave me a perfunctory inspection and told everything was okay and refused to to do further inspection even I was so concerned about my engine. After leaving, I am still very worried about whether there are potential damage in my engine. I immediately went to another Lexus dealer in the east (emergency check, no appointment). They were very friendly and professional to help me, spent the whole morning inspect and solving my problems. In contrast, the way Tony grham treats Lexus users is very disappointing. I had doubts about Lexus's after-sales service. Now I am very glad that I did not choose Tony grham to buy my lexus. I will not choose to come here again in the future to maintain my car or buy a new car.
Written By: WYATT W
Hi Wyatt, Thank you for your review, I’m sorry to hear about your visit to our dealership. I’ve reviewed the interactions with my technician and my service advisor and am confident in the advice they gave you. I’m sorry you did not feel the same way. We wish you all the best with your Lexus and if you have any further concerns please feel free to reach out to me directly. Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
April 23, 2021
I am always happy with my interactions at TGL. From reception and sales right through all members of the service and parts departments. But on this occasion I have to single out Chris Carey, service manager. This Spring I misplaced a small but important part for one of my accessories. The Lexus Canada website couldn’t help me and the part, it seems didn’t exist in any catalogue. Chris took it upon himself to solve the issue. He reached out across North America. Got the specs on the part and ultimately, got me a replacement (and a spare)! All in time for my Valet Spring tire change. Simply impressive. Thanks everyone and thank you Chris!
Written By: Trefor N
Hey Trefor, Thank you so much for taking the time to write us a review and the kind words for the team at Tony Graham Lexus. I'm glad we were able to sort out the issue in time for your valet spring tire appointment. Wishing you save drives this season. Sincerely, Thomas O'Keefe General Manager Tony Graham Lexus
April 22, 2021
Written By: Bill O
Hey Bill, Thank you for taking the time to write us a review. Wishing you safe drives. Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
April 21, 2021
Excellent service from sales even though we did not buy a Lexus
Written By: Andrew R
Hey Andrew, Thank you so much for taking the time to write us a review. I'm glad you had a pleasant experience at Tony Graham Lexus. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
April 21, 2021
Written By: Anthony V
Hey Anthony, Thank you for taking the time to write us a review. Wishing you safe drives. Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
April 16, 2021
Tony Graham Lexus provides a wonderful service experience. From the minute you call in to set an appointment, the process is designed with the customer in mind and team member you encounter has a smile and a good word. Derek Pierce has been my service advisor for several years now and he is an example of outstanding service, he is extremely friendly while maintaining professionalism and he is extremely trustworthy.
Written By: John L
Hey John, Thank you so much for the 5-star review and recommendation. I am glad you had a pleasant experience at Tony Graham Lexus Service Department and thank you for the kind words for Derek. Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
April 15, 2021
Friendly staff, great pricing, exceptional customer service. Upon entering Tony Graham Lexus you'll feel right at home with their welcoming staff and professional salesmanship. Was a pleasure working with Dwayne and the rest of the staff and getting my new vehicle.
Written By: Kurt S
Hey Kurt, Thank you for the kind words. You just made our day, hope you have a great one. Congratulations on your new Lexus. Stay Safe. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
April 15, 2021
Written By: Caroline L
Hey Caroline, Thank you for the 5-star review. Stay Safe. Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
