Oxford Dodge Chrysler (1992) Ltd.
1249 Hyde Park Rd. , London, ON, N6H 5K6
Member since March 20, 2014
1249 Hyde Park Rd. London ON N6H 5K6Overall Score
Oxford Dodge Chrysler (1992) Ltd.2596 Reviews
2490Review Ratings Breakdown
Consumer Reviews
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Service fine previous visit is of concern
May 13, 2017
The service was fine, however, my displeasure is in regard to a previous visit in December where I reported an imperfection in the back seat. It appears that concern was not processed and no record and photos were on file.
Written By: JACK
Jack I am sorry that there was a mix up in December, I am not what happened during that visit however I am under the impression that we have this all resolved now. Please do not hesitate to contact us in service
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View ProfileOil change
May 12, 2017
Vehicle was brought in for an oil change. Upon getting the vehicle back the seat was dirty and had grease on it. This isn't the first time it happened. I notice a wet mark in the laneway. Brought it back in to find out the oil filter was not properly installed. Asked about a buzzing noise that can be heard after parking the vehicle and was told that the cause can not be located. Overall some changes need to be made in customer experience and proper checks when doing work. It would have been terrible to lose all engine oil and seize up.
Written By: Matthew
Matthew We apologise for the quality control issue. I was happy that we were able to resolve this quickly and I will follow up with a personal email.
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View ProfileSnow Tire Exchange
May 12, 2017
The team did exactly as I asked (put the balancing weights on the inside of the rims) and I was in and out in the specified time frame. When I went back to have the lug nuts tightened I was in and out in 10 mins. Well done!
Written By: DAN
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View ProfilePart replaced
May 12, 2017
Good attention to detail. Very pleasant manner in meeting my needs at the time. Finished in expected time. Thank you, Duncan
Written By: FINDLAY
Duncan, thank you for letting us know about your positive experience! We look forward to seeing you again.
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May 12, 2017
Bought a truck and wouldn't help with rust damage from stone chips on the bumper and after owning the truck for 3 weeks found a chip in my windshield that I am dame sure was missed in the safety of the vehicle went in and showed them and was told to call my insurance company guess they don't want me to return.
Written By: Adam B
Found out from the windshield repair guy that the stone chip came from a weld spark. But no way it came from there shop.
In for tire change
May 11, 2017
Great service. Not crazy about the lineup before 7 am but actually they moved it along quickly. Nice surprise. Well done.
Written By: JOYCE
Thank you for letting us know about your experience here at Oxford, Joyce. We offer a Night Drop-off service in order to assist in the convince of servicing for our customers. However, we ensure that all of our customers are taken care of efficiently.
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View ProfileMichelle was fantastic and the work was good both in timeliness and quality
May 11, 2017
Michelle was fantastic and the work was good both in timeliness and quality. The only thing that would have helped would have been to have had the check list from the peace of mind inspection.
Written By: David
David, thank you for letting us know about your experience here at Oxford! I apologise that we did not provide you with the Peace of Mind Information sheet but I can gladly mail it to you, or have it here for you to pick up. My number here is 519-473-1010 x:285 Larissa Client Services
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View ProfileFair,hardworking, worked with my needs for finding my next vehicle.
May 10, 2017
I felt I walked away with a fair deal, they worked hard to find the vehicle with needs I was looking for. Answered any questions and quick to respond. Let me test drive as many vehicles I needed to make sure I found the right one for my families needs. I'm happy I chose Oxford Dodge for my new vehicle.
Written By: David
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My sales rep., Jerry Bestard couldn't have been more helpful & the finance dept. was as well.
May 10, 2017
My sales rep., Jerry Bestard, couldn't have been more helpful, as was the finance dept. At this point the vehicle we chose, has been everything we were led to expect.
Written By: GARY
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My car is not fixed, it is still having the same issue as when I took it in and my bill was over $900.
May 10, 2017
Staff were polite, the shuttle was very convenient. It is disappointing that the ignition starter wasn't the problem. It is very expensive to replace and it wasn't necessary.
Written By: PAULA
Paula I would like to get the vehicle back in so we can try and resolve your concern. I will have your service advisor contact you.
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