Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4713 Reviews
3368Review Ratings Breakdown
Consumer Reviews
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Great experience.
February 08, 2017
I brought my car in for an oil change, they were quick and efficient and even changed my read wiper as it was torn. Especially love the shuttle option to get to work and get picked up.
Written By: SHELLEY
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very good service experience
February 08, 2017
was looked after very well by dan strong . repair went well and exactly as described to me. thanks for the loaner and warming it up before I arrived
Written By: VERNON E
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Client centred positive and informative!
February 08, 2017
Jay was very respectful and informative from the moment we walked into the dealership. He described all of the features of my new to me civic and answered all of my questions. The entire staff was very client focus and driven to make my experience as memorable as possible.
Written By: Lesia
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February 08, 2017
Jay was awesome! Instructed me on all of the features of my great vehicle. Highly professional and organized staff. Would recommend to all my Facebook friends!
Written By: Alex E
February 08, 2017
Jay was awesome! Instructed me on all of the features of my great vehicle. Highly professional and organized staff. Would recommend to all my Facebook friends!
Written By: Alex E
Bought a new used car and traded in the old one. Very professional team from service to sales.
February 08, 2017
Bought a new used car and traded in the old one. Very professional team from service to sales. Thorough explanation with pros and cons. Need to have more used standards available.
Written By: VASSILIOS
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Job well done
February 08, 2017
The service I received was extremely helpful and they kept me comfortable while I waited. Tamara was my service advisor and she did a fantastic job. I feel like I'm at home when I go to Paladino Honda. Thanks.
Written By: JEAN M
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Less than satisfying
February 08, 2017
Where do I even start! I had repairs done this week with my 2008 civic. The experience was very acceptable. However, every time I go in for service the bill is $1000. I'm not joking! My highest degree of displeasure with Pallidino starts awhile back. My paint is flaking off the roof and trunk. Plus the hood is covered with crows feet. I only found out about a warranty on paint from a work friend. When I took it in, the man in charge was on holidays. Young woman came out and took pictures. I was never contacted! When I went in again, apparently time has elapsed for the warranty coverage. We recently purchased a Accord Sport. Love the car but had a experience after the purchase where the service people looked at me as if I had two heads! I'm not one to complain, but friends told me I should of called Honda Canada along time ago. Another perfect example of a little guy getting run over by a big guy! On our recent purchase of our Accord, the salesman encouraged us to give Pallidino the highest scores on the survey that followed. I did! But I've walked around with a guilty conscience ever since! Love the product, not so much the dealership.
Written By: MARK D
Mark thanks so much for all of your feedback we are always trying to make improvements and we take your comments very seriously. I am really hoping there is something I can do to improve our relationship. Please feel free to call me personally and I will do whatever it takes to appease the situation. Lee Mulligan General Manager
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Satisfactory
February 08, 2017
Palladino Honda provided me with B service in a prompt manner Before the service was provided however my wife and I were both in for service at the same time ber for an A service and as outlined I had the b service and while the customer service representative went over my bill showing me what the cost would be he said nothing to my wife about her service cost until the information was requested. Leaving her feeling undervalued as a customer.
Written By: DANIEL
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Leasing of a new 2016 CR-V EX
February 07, 2017
My first inquiry into a new vehicle at the receptionist's front desk, had her set up a meeting for me with Jayson Ball. Jayson helped me with my first request, which was to review the finances involved with trading in my leased Honda Civic for a new 2016 CR-V. Upon my approval with that task, we then took a CR-V for a test drive. Jayson showed me the features of the vehicle, while answering my questions about it also. His knowledge about the car, plus his easy going manner showed professionalism and courtesy to his new customer. He proceeded to set up the lease, as well as take care of the details through email and phone calls in an expeditious manner. While waiting for the scheduled pick-up of my new car, a few further questions to him were responded to immediately. On the day of pick-up, he set me up with the Financial Services Manager, Brett Graham, who wrapped up the paperwork efficiently, while Jayson prepared my new car for me to drive home. He then helped me transfer my personal items from the Civic, to the CR-V, we shook hands to complete the deal, and I was on my way! I would recommend Jayson to my friends and family, as a salesperson to deal with at Palladino Honda. Thanks Jay! :) Sincerely, Dean Aelick
Written By: Dean
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