Tony Graham Lexus
299 W Hunt Club Rd , Ottawa, ON, K2E 1A6
Member since December 20, 2013
299 W Hunt Club Rd Ottawa ON K2E 1A6Overall Score
Tony Graham Lexus685 Reviews
53Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
December 09, 2020
Great service and friendly. Brad was excellent to deal with.
Written By: Juliette H
Hey Juliette, Thank you so much for taking the time to give us a review and kind words for Brad. If there is anything we can do to earn that missing star please feel free to let us know. Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
December 09, 2020
Written By: Juliette H
December 09, 2020
I purchased a new Lexus with Sales Consultant, Tan Vo. Even though I live north of Toronto, Tan secured the exact vehicle I was looking for and added to upgrades I wanted. He made my purchase exceedingly fast and easy. Thank you to Tan, GM Dimitri and the team at Tony Graham Lexus.
Written By: Amanda M
Hey Amanda, Thank you so much for the 5-star review. Congratulations on your new wheels and welcome to the Tony Graham family. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
December 09, 2020
After a full-service encounter 08 December (including new winter tires, on aluminum rims $$$), we were blindsided by a dead battery a month later. With Covid-19 we were driving less and hadn't noticed that the security light was "out". Of course the key-fob didn't work, so we resorted to using the mechanical key to enter the car. Not amused! We used most of that day, 08 January, with Lexus "roadside assistance" jump-start the car, and having Tony Graham Service installing a new battery. The complimentary carwash is appreciated, but at $250 plus the angst, and loss of our day, was less welcome. Regards; Dave
Written By: David R
Hey David, Thank you for your feedback and for continuing to be a valued guest at Tony Graham Lexus. I've been in the same situation before and do understand the frustration and apologize for the inconvenience. Battery issues have become common due to Covid-19 and the bulk of vehicle owners not driving regularly or driving longer distances at all. This means each time your vehicle is started, the battery depletes a little. There are also multiple computers in your vehicle that retain memory and do constantly draw power. With this driving pattern and a battery that is already weaker due to its age, the battery never has a chance to charge back to its 100% potential and hence has caused this issue. With the new, healthy battery installed, it will be able to retain a charge for longer duration; reducing the likelihood of these issues arising again. Take care David, and keep safe. Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
December 09, 2020
Written By: Rassul N
Hey Rassul, Thank you for the 5-star review. Wishing you safe drives this winter. Wishing you safe drives this winter. Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
December 08, 2020
Written By: Ahmad M
Hey Ahmad, Thank you for the 5-star review. Wishing you safe drives this winter. Wishing you safe drives this winter. Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
December 08, 2020
Written By: Ahmad M
December 08, 2020
Always get great service, free loaner car, and my car washed before turning over to me. Covid procedures are being followed.
Written By: Frank V
December 08, 2020
Always get great service, free loaner car, and my car washed before turning over to me. Covid procedures are being followed.
Written By: Frank V
Hey Frank, Thank you for taking the time to write us a 5-star review. Wishing you safe drives this winter. Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
December 07, 2020
Written By: Helen S
