Murray Hyundai
1700 Waverley St , Winnipeg, MB, R3T5V7
Member since March 15, 2016
1700 Waverley St Winnipeg MB R3T5V7Overall Score
Murray Hyundai1558 Reviews
596Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
November 29, 2021
Sorry guys, but changing my review to 1 star. Bought a 2022 Sante Fe Calligraphy.. Not even a month into owning it.. Leaks oil badly (ruining my driveway.. so thanks for that).. Turbo's leaking Service Dept has no estimate on repair, and the loaner they try to give us? A Venue.. Something we physically cannot use as its not large enough to deal with my disability requirements.
Written By: Robert L
Hi Robert. We are very sorry to hear of the issue with your Santa Fe and we completely understand your frustrations with the time it’s taking to get parts in. Due to some recent events out West beyond our control, it is causing shipments to be delayed. With regards to the courtesy vehicle you were provided, we appreciate the situation given your physical requirements, but unfortunately, that is the only vehicle we were able to make available at the time. I was pleased to hear that we have since been able to provide you with a Sonata. We hope this is a more comfortable option for you. If you would like to discuss this with our Service Manager, Damien Lavallee, or our General Manager, Richard Eccleston, please feel free to contact them at 204-269-5555.
November 29, 2021
I have been having trouble with my car for over a year. The dealership just kept changing the batteries in the key fob until it got so bad that I could no longer trust that my car would even start. Now my vehicle has been in twice for the on going issue. It has cost me $1000 and its still doing exactly the same thing. I do not mind paying for good work done but feel like I'm paying for the techs to learn new skills practicing on my car. Now the service manager Damien is not returning my calls even though William assured me that he would personally email him to have him call. There is a recall for my vehicle now and I'm not sure if I should trust this dealerhip to get it right. If I could give the service department here zero stars I would. I have not dealt with sales so no comment there.
Written By: Lori
Hi Lori. Thank you for taking the time to leave us your feedback. We pride ourselves on taking our customer experience and feedback seriously. It concerns us that you feel this way and we completely understand the way you feel. It’s very frustrating when your vehicle isn’t operating correctly. After speaking with our Service team it looks as though you had come in back in January of this year with complaints of a malfunctioning aftermarket remote starter which was installed by a third party. Based on our previous experience with aftermarket remote starters (some can be problematic when not installed correctly and lead to other electronic issues within the vehicle), it was recommended that we install a new remote starter that we have had previous success with installing on Hyundai vehicles. It was our understanding that once this had been completed the problem was solved. Then, some time later you reported to us that your key fobs were now malfunctioning. When you brought your vehicle into us in September to investigate, we performed a diagnostic and based on our best judgment, determined that it was a smart key module issue. We ordered you a smart key module in hopes that this was in fact the solution. As a sign of good faith, not only did we not charge you for the part, but we also chose not to charge you for the labor. All told $950.00. It’s unfortunate that you and Damien have not been able to connect. You had called him on November 3rd and he subsequently called you back and left you a voicemail. He would be more than happy to discuss this matter with you, so please feel free to call him again when it’s convenient for you. 204-269-5555. Please know that we have your best interests at heart and will do everything in our power to make things right with your vehicle.
November 25, 2021
They made a deal with the car rentals to scam people. They are pretending that they cant pass you a car when yours is being repair due to covid even if the provinces laws/rules/guidelines never said they couldn't do that or to just disinfect after each rental like they do everywhere else and in other provinces as well. The warranty and laws say your are suppose to be covered for the car location/courtesy when your car is being repaired and obviously that makes sense. Always scaming people with cheap nonsense tricks.
Written By: Captain M
Hi Captain. We take our customer experience and feedback very seriously. It concerns us to hear of your feelings. Please know that when it comes to our Service customers, it is our policy to offer the option of a complimentary courtesy vehicle. And in the event that one is not available (we have a limited number of designated courtesy vehicles), we offer the option of a rental vehicle at a reduced rate. If you would like to discuss this with our Service Manager, he would be more than happy to help resolve this with you. His name is Damien Lavallee and he can be reached at 204-269-5555.
November 24, 2021
Just bought my second Santa Fe (EV). Great salesperson - Tony Dang. Always helpful & thorough. Service hap been top notch also. Highly recommend Murray.
Written By: Steven M
Hi Steven. Thanks very much for taking the time to leave us your feedback and for the 5 stars! It pleases us greatly to hear of your experience with us and we look forward to seeing you on your next visit. Congrats on your new Santa Fe!!
November 24, 2021
Written By: Erica B
Hi Erica. Thank you for the 5 stars! That makes our day!
November 23, 2021
Written By: Melissa C
Hi Melissa. Because we take our customer experience and feedback very seriously, would you mind please sharing with us the reason for your 1 star review? We would welcome the opportunity to rectify this with you.
November 10, 2021
Written By: Ola A
Thank you for the 5 stars Ola!
November 09, 2021
I went to dealership today, i told them there is issue with car headlights but person told me that you have to book appointment first then we can check that. I told him how can i drive my car at night but he said he can't do anything.
Written By: Gurjot S
Hi Gurjot. Thank you for taking the time to leave us your review. We take our customer experience and feedback very seriously. We will share your comments with our Service Department for future improvement. In the meantime, if you would like to discuss your concern with our Service Manager, Damien Lavallee, you can reach him at 204-269-5555.
November 07, 2021
Written By: Yashvi J
Hi Yashvi. Thank you for leaving us three stars. If you're so inclined, we would greatly welcome hearing how we could have made it a 5 star experience for you.
November 06, 2021
I dealt with Jacqueline and was very happy . Before coming in we communicated very well via text (for anyone with covid concerns she was great with a fast response ) then coming in she pulled a Houdini and got me credit 😀. Trust me if you have reservations of approval take a chance cause she got me into a Honda not just some Chevy cobalt hahaha . She also had a great team behind her 👏 much appreciated to you all.they even took my trade in which I don't know if a wrecker would have gave me what they did . Thank you so much
Written By: chase d
Hi Chase. Thank you for taking the time to leave us your review and for the 5 stars! It pleases us greatly to hear of your experience with us. We will be sure to pass along your kind words to Jacqueline too! Congrats on your purchase!
