Larry Hudson Chevrolet Buick GMC

June 16, 2019

My parents purchased a used vehicle here. A few months after purchasing, they noticed the Navigation was not working properly. Being elderly, they had no idea how it was supposed to work & figured they were doing something wrong, so they asked I look at it. Sure enough, it was not getting a signal from the satellites. They called their salesman at Larry Hudson Chevrolet, who immediately sent their call to the service department. The service department told them it could cost anywhere from $100 - $3000 depending on what was wrong. I sent the owner of Larry Hudson an email requesting his attention to the issue. I explained they were elderly and would have had no way to know if it was working when they bought the vehicle, asked if they check items like this prior to sale, and asked if they would be willing to take a quick look at it (for free - no more than an hour spent). I figured it was likely just a bad connection at the radio etc. I got NO response at all - from the owner or anyone. Disappointed, I decided to do a little research into the issue. I found an internet post about a similar issue after having the cabin filter replaced on a new Buick. Turns out, if you aren’t careful, installing the new cabin filter can disconnect the OnStar / GPS antenna. I found the location of the cabin filter and instructions how to replace it. Sure enough, when I took the glove box out, there were 2 wirings hanging loose from the OnStar / GPS antenna box. I plugged them back in an POOF….the Navigation system works perfectly. The cabin filter looks brand new, so I assume it was replaced just before my parents purchased the vehicle and the tech accidentally disconnected the wires. Sad that they aren’t aware of this common issue or just cared more about the billable service hours than making a customer happy. I would not recommend this dealership at all. Once they have your money, you're nobody to them..

Written By: Tim R

June 15, 2019

Written By: Larry H

June 12, 2019

Written By: Gayle I

June 06, 2019

Written By: geale d

June 05, 2019

Very disappointed with the service. Took our truck in for our first time at Hudson's for an oil change. Bill did not make sense - parts are itemized but the prices/cost don't add to total that we were billed. I popped in to inquire and the first service adviser would not help, as she was starting her lunch (and standing right in front of me) and said she would help me when she's back from lunch and walked away. I then waited for another service adviser who said the price we paid is a set menu price. So I asked why they itemize the parts/costs and don't bill me that amount anyway, again it's a "set menu price" and the parts are listed for inventory etc. and could not further explain why the amounts did not match up.

Written By: Kristy D

June 05, 2019

Very disappointed with the service. Took our truck in for our first time at Hudson's for an oil change. Bill did not make sense - parts are itemized but the prices/cost don't add to total that we were billed. I popped in to inquire and the first service adviser would not help, as she was starting her lunch (and standing right in front of me) and said she would help me when she's back from lunch and walked away. I then waited for another service adviser who said the price we paid is a set menu price. So I asked why they itemize the parts/costs and don't bill me that amount anyway, again it's a "set menu price" and the parts are listed for inventory etc. and could not further explain why the amounts did not match up.

Written By: Kristy D

May 21, 2019

Written By: Cornelius L

May 15, 2019

Knowledgeable and Professional Financial Services on site. Makes car buying an easy experience.

Written By: Tim P

May 15, 2019

Knowledgeable and Professional Financial Services on site. Makes car buying an easy experience.

Written By: Tim P

May 11, 2019

Written By: A G