Race Auto Group

November 08, 2020

We went in to see Heather expecting to look at cars and maybe do the paperwork then wait to get an answer. Heather went above and beyond to get everything submitted and get us approved with a great rate and leave that same day with our car. I would recommend Race Auto to anyone needing a car. Thanks for restoring my faith in Used car sales.

Written By: Kirk M

October 30, 2020

I had a great experience when trading my van in for my current Kia Sorento. The staff was nothing but top notch. They answered any questions and concerns we had.Couldn't be happier with the exceptional service. Luke and Joey where super friendly and professional and their only goal was to make sure we where happy with our current and past purchases. We have been customers of Race Auto for many years and will continue to be for many years to come.

Written By: Megan G

October 30, 2020

I had a great experience when trading my van in for my current Kia Sorento. The staff was nothing but top notch. They answered any questions and concerns we had.Couldn't be happier with the exceptional service. Luke and Joey where super friendly and professional and their only goal was to make sure we where happy with our current and past purchases. We have been customers of Race Auto for many years and will continue to be for many years to come.

Written By: Megan G

October 27, 2020

Classic bait and switch used car dealer - nice people but careful folks... I had been speaking with a wonderful and nice woman who seemed to be really great. I was pre approved and she followed up several times to ask me if I needed anything. I had agreed to a price with her via email and she told me to come in and we could get all the paperwork done. Once I arrive, it had seemed like no one knew I was coming which is very different than the tone of the email. Anyways, the first person I dealt with was very kind, and personable. I’ll give the dealership that - they have VERY friendly staff that appear to be on your side. It starts to go south when the young lady says she sees the email but she knows they want be able to do the price I discussed. She then leaves for around 30min to discuss. During this time, I hear another sales person telling someone they have amazing credit and have been approved for a great interest rate of 11.9% - if I remember correctly, the person said, “you could even buy 5 cars with your great credit”. Folks...11.9% is a terrible deal - you can get credit cards at lower rates. A typical line of credit from a bank is around 7 - 9%. Dealerships can be great for financing but not all of them tel you the whole picture. After waiting, she comes back and says yea we can’t do the price you spoke with other person but we can do X. This to me, is a bait and switch. The only reason I was there is because I had thought I agreed to a price with a sales person over email. I asked to speak to owner who got very angry and started saying he didn’t approve anything, she didn’t explicitly say anything and that he is not doing that deal. This is a long story but honestly folks be very careful. There seemed to be some real nice people working there so maybe this was just a bad day and miscommunication. Regardless, the owner seemed quite rude. I had thought I had a deal in writing but I guess not. Number 1 rule - have your guard up with this dealership you could easily get baited and switched.

Written By: james l

October 27, 2020

Classic bait and switch used car dealer - nice people but careful folks... I had been speaking with a wonderful and nice woman who seemed to be really great. I was pre approved and she followed up several times to ask me if I needed anything. I had agreed to a price with her via email and she told me to come in and we could get all the paperwork done. Once I arrive, it had seemed like no one knew I was coming which is very different than the tone of the email. Anyways, the first person I dealt with was very kind, and personable. I’ll give the dealership that - they have VERY friendly staff that appear to be on your side. It starts to go south when the young lady says she sees the email but she knows they want be able to do the price I discussed. She then leaves for around 30min to discuss. During this time, I hear another sales person telling someone they have amazing credit and have been approved for a great interest rate of 11.9% - if I remember correctly, the person said, “you could even buy 5 cars with your great credit”. Folks...11.9% is a terrible deal - you can get credit cards at lower rates. A typical line of credit from a bank is around 7 - 9%. Dealerships can be great for financing but not all of them tel you the whole picture. After waiting, she comes back and says yea we can’t do the price you spoke with other person but we can do X. This to me, is a bait and switch. The only reason I was there is because I had thought I agreed to a price with a sales person over email. I asked to speak to owner who got very angry and started saying he didn’t approve anything, she didn’t explicitly say anything and that he is not doing that deal. This is a long story but honestly folks be very careful. There seemed to be some real nice people working there so maybe this was just a bad day and miscommunication. Regardless, the owner seemed quite rude. I had thought I had a deal in writing but I guess not. Number 1 rule - have your guard up with this dealership you could easily get baited and switched.

Written By: james l

October 18, 2020

Luke was amazing...not only very professional, helpful and understanding. He did everything he could to get me into the car I wanted.I would recommend him and the whole group at Race auto....this is what great customer service should be! Thanks Luke

Written By: Sherry R

October 18, 2020

Luke was amazing...not only very professional, helpful and understanding. He did everything he could to get me into the car I wanted.I would recommend him and the whole group at Race auto....this is what great customer service should be! Thanks Luke

Written By: Sherry R

October 08, 2020

Great professional service. Walked in the browse and walked out with the vehicle the same day. Lowered my interest rate in half. Thanks for the awesome service !!

Written By: Paula C