Winnipeg Honda

November 17, 2014

First off, after owning a Honda Del Sol since 1994, we figured it was time to get a new car. Ended up buying a Honda Fit 2008.The buying experience was really good. So this review is on the car and Winnipeg Honda`s service department. It has been a good car in the summer but an absolutely horrible car in winter. This car was obviously NOT tested in Canadian winters. Would not start in minus 5 weather, whereas the Del-sol Started in minus 30 without being plugged in. 3 batteries and 1 clutch later, we are now just using this car as a beater and strongly recommending to our friends to never buy a Honda Fit for winter usage. Also you cannot leave your windows down on the highway or the car starts to jitter. Anyway, made an appointment for a recall for Nov 17th. Dropped the car off at 08:00. After waiting 7 minutes for someone to wait on me, they took the car in. (And yet there were were lots of employees that looked at me and said nothing). Said it should be ready in about 2 hours. Thought I would be nice and gave it 3 hours, no one called me yet. So I called just before 1:00 and someone said they would get back to be ASAP. Just called back and was told it hasn't even been looked at yet and I would be transferred over to the guy who took by information this morning. Well it is now 1:11, the phone has been ringing for over 11 minutes and got voice mail. This has totally ruined my afternoon. If I had known it was going to be an all day situation, I would not have minded and been able to do what I had planned for the afternoon by other means. Just tell me. They did not. I had no choice but to go to Honda because of the recall. But all I am getting out of this experience is: I know I will never buy a Honda again (Unless they come out with an anniversary edition of the Del Sol) or a used vehicle from Winnipeg Honda. Just called at 1:30 and the service tech is still out for lunch so with all this modern technology no one else can tell me if my car is ready?! 1:34 tech called back and apparently I was told it would be ready by mid afternoon. That's NOT what I heard. When I was there in the morning I asked him "How long will it take? 2,3,4 hours? And was told around 2 hours. All around bad experience. Okay. Picked up the car around 3:30. Was given the invoice. No extra charges for the recall. But I also had them reprogram a key that we that we had lost some time ago. No problem . They did that and it works. But on the bill was shop supplies and environmental charges. When I asked "What supplies, nuts, bolts etc were used to program a key and how does reprogramming a key warrant environmental fees?", they took it off the bill. I waited until I picked up the car before I posted this. I waited to see if I would get a simple "I apologize for the confusion and I hope this does not deter you from shopping with us again" or something along those lines. But I got nothing. Even if I was in the wrong I still expected something said to keep me coming back.

Written By: BRIAN M

November 15, 2014

The level of incompetence a this place is astounding. 3 hours into a 45 minute appointment, I get called over to tell me they screwed up. They mounted the winter tires on the stock rims, rather than the winter rims that we ordered. Now I am waiting another hour! I am starting to remember why I avoided this place and drove to Brandon, when we bought the van!

Written By: Kelsey E

October 14, 2014

Written By: Colleen O

September 07, 2014

I have been driving a 10 year old SUV and it was time for an upgrade. The staff at Winnipeg Honda were absolutely amazing! I'd like to give a shout out to a young sales associate Andrew Franco. He was incredibly helpful and attentive. Particularly impressed that he ensured I purchasing the right car for my needs, as opposed to a car I liked that might not suit my lifestyle. Everyone at the dealership was helpful and friendly. A+.

Written By: Iliana L

September 07, 2014

I have been driving a 10 year old SUV and it was time for an upgrade. The staff at Winnipeg Honda were absolutely amazing! I'd like to give a shout out to a young sales associate Andrew Franco. He was incredibly helpful and attentive. Particularly impressed that he ensured I purchasing the right car for my needs, as opposed to a car I liked that might not suit my lifestyle. Everyone at the dealership was helpful and friendly. A+.

Written By: Iliana L

September 05, 2014

Big thanks to Kyle and his service team for the exceptional customer service related to my recent extensive 05' Odyssey repair. The discount and help with transport over the long weekend was greatly appreciated.

Written By: Colin P

August 28, 2014

very poor. we went there to buy our first car,we were told us the price we were paying and things we will be getting a day back when we first visited the store.The next day when we actually went to buy the car the salesperson over there denied all the facts and quoted a higher price at a higher rate of interest. i forgot his name, i think honda guy was written on his office door. He was super rude and even told us to compare all the 7 dealers across across the province to get a better deal. finally we had to go to other side of the city on crown honda,the staff over there was all opposite than here.we actually got the car at the price they quoted with excellent customer service

Written By: harinder p

August 28, 2014

very poor. we went there to buy our first car,we were told us the price we were paying and things we will be getting a day back when we first visited the store.The next day when we actually went to buy the car the salesperson over there denied all the facts and quoted a higher price at a higher rate of interest. i forgot his name, i think honda guy was written on his office door. He was super rude and even told us to compare all the 7 dealers across across the province to get a better deal. finally we had to go to other side of the city on crown honda,the staff over there was all opposite than here.we actually got the car at the price they quoted with excellent customer service

Written By: harinder p

July 05, 2014

I went to have a low suspension issue and found out I was not made aware of a service bulletin sent out in 2008 to fix issue. Instead of letting a technician diagnose I was told I have excessive weight in trunk. After removing 25 lb sub, 20 lb breakdown prep box and 2 laundry detergents I had a greeter doing "finger measuring tests" on clearance between top of tire and wheel well. Finger Measuring tests in a day where technology is so advanced. Come on Winnipeg Honda, get it together and try doing the professional thing instead and diagnosing the issue properly and not have fear of accountability. re: 06-08 control arm factory defect that causes excessive tire wear, no recall but service bulletin sent to correct while customer pays without even knowing of issue. Robin Symonds

Written By: Robin S

June 18, 2014

Written By: Angie B