Jackson's Toyota
181 Mapleview Dr W , Barrie , ON, L4N9E8
Member since February 18, 2014
181 Mapleview Dr W Barrie ON L4N9E8Overall Score
Jackson's Toyota3972 Reviews
1885Review Ratings Breakdown
Consumer Reviews
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Provided the information needed to make a good decision.
April 21, 2014
Repairs were made to my car. I was provided with a list of repairs, the associated cost and provided a timeline.
Written By: ROBERT
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it was good
April 20, 2014
i dont know what was done sorry was recall to me it was okay dont know the faxs about what had to be done thanks
Written By: JOHANNES
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I had a very good experience, it just took longer than I expected.
April 19, 2014
I brought my car in to have the tires switched and stored. I was due for an oil change, so I had that done while my car was there. I also had the inside and outside of the car cleaned. I was told the estimated time would be 4 to 4 1/2 hours, it took 5 hours. Other than that I was happy with everything.
Written By: HEATHER
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very good
April 18, 2014
My tacoma 2007 was fixed in 2 days,Mike explain all the work that was going to be done,job well done Mike
Written By: LUIS
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Excellent attention to my vehicles service needs.
April 18, 2014
Nelson consistently provides attentive, trustworthy and knowledgeable advice and service to my Toyota vehicles.He is a credit to Jackson Toyota service department.
Written By: KEITH
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Snow tires taken off and all seasons put on
April 17, 2014
I had no problem with the service. It cost what I thought it would and the wait time was appropriate. Service staff were all friendly.
Written By: ANNE
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I felt disrepsected.
April 17, 2014
I was met by a woman who took my keys, and was told to sit and wait for Elie. I had an appointment at 9am, and had arrived about 8:50am. I was left waiting for quite a while; and in that time my chair was bumped into by people rushing back and forth behind me. When Elie arrived he had me sign the papers for the work to be done, said it would be several hours, and I could wait in the waiting room. 5 minutes later he asked if I would like to be dropped off somewhere - I was picked up by the shuttle service and taken to the Georgian Mall. The driver suggested I give her my cell number in case Elie needed to contact me; also that she would tell him she was picking me up at noon to bring me back. Just before returning to the shop, I got a call saying the car wouldn't be ready till 2 or 2:30pm. When I got back I was told the car hadn't even gone in for the work to be done. By now it was 12:30, and I had a work appointment scheduled for 1:30. I was offered a rental car since I needed to return for work (which is in Orillia) - after being told I could just go back to the mall or to go home (which clearly was not an option for me). It took time to finally get the rental car, which got me back to work. I received another call after 3:15 saying the car was not ready yet - and Elie would call once it was done. I left at the moment I was notified my car was ready, to drive back, and Elie called again to ask if I had left yet. At that moment I was still waiting for the rental people to complete their paper work. Elie said that the shop was closing in 5 minutes - but he would wait for me. I felt that I was not respected as a person with certain commitments and responsibilities - that it was okay to let me sit and wait while the work to be done on a schedule was sloughed off as of no consequence; or that my time was of no importance. The reduction I was given is appreciated, but in the overall picture, having spent over $1000 for the work done(and couldn't be finished) on Monday plus Friday I felt disrespected.
Written By: CAROL
Carol, We feel badly being unable to get your car done in the promised time. I apologize. It can be difficult at times booking car repair/service. A few back to back issues in the shop that get us behind can have a ripple effect. We certainly respect your time and commitments. I believe Elie did what was in his control to get you back on the road. However that doesent take away from the fact that we delayed your vehicle and that had a direct result on you as a customer and person. Again I apologize for the delays. We will be sure to keep our promised time the next time your in for service.
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Nelson and the staff at Jackson's was excellent as always. The only reason each time isn't a "Love it" is because it costs me m
April 17, 2014
Loose motor mount from previous repair. No charge. Replace broken antenna. We didn't get a piece of trim fixed because it wasn't worth the money. Excellent service and staff.
Written By: DEREK
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Fast, helpful
April 17, 2014
Fixed a heat shield which was warped and ripped after the exhaust got fixed. Service was great but it did seem odd that my heat shield ( after the exhaust was fixed) was first of all clanking and I brought it it to be fixed and they twisted it so it stopped but then it got worse and when I brought it in again they showed me it was damaged and they had to fix and I was billed. I wonder if they inadvertently bent and ripped it when they fixed the exhaust in the first place.
Written By: BEVERLY
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Refreshing
April 17, 2014
Service was curtious, prompt, and engaging. Needless to say I'm always pleased with the service I receive at Jackson's Toyota.
Written By: ALIFA
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