WNCCGM Auto Ltd. o/a Nurse Chevrolet Cadillac

October 13, 2020

Pretty unhappy with the service last time I took my Pontiac G8 in, back in August to have a thermostat and thermostat housing replaced. Tech recommended replacing upper and lower intake gaskets as well. So I brought all the parts in, thermostat housing with new thermostat, new upper and lower intake gaskets, and even 3 jugs of coolant to refill the car after the repair. When I got the car back, the plasti-dip on my front grills had been damaged and was starting to peel off. I pointed this out immediately to the service advisor, and nothing was done by the service manager. The car over-heated on the way home. Dealer had only poured just a little bit over 1 jug of coolant in the car, even though I gave them 3. Nearly 2 full jugs still sitting in my car. Checking the coolant reservoir, it was bone dry and didn't even measure on the stick. This I fixed myself by pouring almost a full jug of coolant into the car and burping it properly. No more over heating issues. Problem Fixed ! Drove the car back to the dealer again. Car mysteriously started having engine misfires, service manager said "There's nothing we would have done to cause that issue". Funny the car never had any misfires before I brought it in, and not even in the 4 or 5 years since I have owned it. I told the service manager it was a problem with the intake gaskets, and he did not listen to me, so they started trying to trouble shoot error codes and misfires by looking at coils and plugs. This is when I said stop, just give me the car back. Update - I recently took off the top intake and took out the new gaskets that were installed and put the original ones back in. No misfires now. Amazing !! If only they had listened to what I said initially. Have not had an engine misfire since. Up until this incident, I had no issues with the dealer, but this latest one has me even questioning if I should ever take the car there again. (: I basically did not even get an apology. 1 star nothing more. I ended up fixing all the errors that you caused !!

Written By: Ja P

October 13, 2020

Pretty unhappy with the service last time I took my Pontiac G8 in, back in August to have a thermostat and thermostat housing replaced. Tech recommended replacing upper and lower intake gaskets as well. So I brought all the parts in, thermostat housing with new thermostat, new upper and lower intake gaskets, and even 3 jugs of coolant to refill the car after the repair. When I got the car back, the plasti-dip on my front grills had been damaged and was starting to peel off. I pointed this out immediately to the service advisor, and nothing was done by the service manager. The car over-heated on the way home. Dealer had only poured just a little bit over 1 jug of coolant in the car, even though I gave them 3. Nearly 2 full jugs still sitting in my car. Checking the coolant reservoir, it was bone dry and didn't even measure on the stick. This I fixed myself by pouring almost a full jug of coolant into the car and burping it properly. No more over heating issues. Problem Fixed ! Drove the car back to the dealer again. Car mysteriously started having engine misfires, service manager said "There's nothing we would have done to cause that issue". Funny the car never had any misfires before I brought it in, and not even in the 4 or 5 years since I have owned it. I told the service manager it was a problem with the intake gaskets, and he did not listen to me, so they started trying to trouble shoot error codes and misfires by looking at coils and plugs. This is when I said stop, just give me the car back. Update - I recently took off the top intake and took out the new gaskets that were installed and put the original ones back in. No misfires now. Amazing !! If only they had listened to what I said initially. Have not had an engine misfire since. Up until this incident, I had no issues with the dealer, but this latest one has me even questioning if I should ever take the car there again. (: I basically did not even get an apology. 1 star nothing more. I ended up fixing all the errors that you caused !!

Written By: Ja P

October 06, 2020

I will give Nurse Chevrolet Service 5 Star. Before I dropped in Nurse few weeks ago for my 2010 Cadillac SRX for code P0017, I called in service and was connected to Evan Andrews. He provided me a guess-estimate and we communicated via Email. His courtesy, confidence and assurance, persuaded me to visit Nurse. I was impressed by Evan Andrews honesty, and courtesy in providing both the service and pricing. Also worth mentioning is Matt Allman who provided me courteous pricing on the all the required parts for timing chain replacement. Happy to know there are still honest service advisors & dealerships who work for customers. Due to Evan's service, I decided to also do an oil change on my DTS, although I was not intending. Definitely recommend Mary Nurse Chevrolet.

Written By: A A

October 03, 2020

I would give 5 star. Great customer service. Always willing to help. There was confusion in sale, but they made it available to make sure they meet their commitment.

Written By: Tariq H

October 02, 2020

Not impressed. Purchased a new 2017 chevy colorado that has been nothing but a lemon 🍋. Full engine replacement,radiator, alternator and now having issues with transmission. Thank God for the warranty. Frustrated to the max. U would think service staff would be a little more understanding and not dismissive when customer is explaining problem/issues. Condescending ,arrogant and inconsiderate when dealing with customer . More attention given to receiving new staff clothing ..

Written By: Chris O

September 29, 2020

Written By: Paul T

September 29, 2020

Written By: Paul T