Experience Hyundai

March 22, 2024

Written By: Stewart M

March 21, 2024

Written By: anthony s

March 12, 2024

I bought a previously owned Hyundai Tucson from Experience Hyundai that broke down on the side of the road due to a malfunction of a part that was recalled. I took the vehicle to the dealership, provided my documentation & record of regular oil changes… and then waited SIX MONTHS (with the car in the shop- undrivable) before Hyundai Canada made a decision on if they were going to cover the cost of the damage and part replacement. During those six months, Experience Hyundai denied my request of a loaner vehicle to use until mine was ready. They also stopped answering my phone calls and would not call me back with any updates or timelines. I had to go into the dealership on several occasions just to have someone speak to me and let me know what was going on. At the 6 month mark of my vehicle being in the service centre, I went to the dealership in tears - begging for an update or a car to borrow until mine was ready. I was finally given a loaner vehicle to use while I waited an additional 3 months for my Tucson. After 9 months of my Tucson being in the service centre I was told that there was an additional part that was malfunctioning (not part of the recall) that could cause my car to break down again “in 3 days, or 3 months or 3 years we’re not really sure”. Hyundai refused to cover the cost to fix this. I asked how long this part had been malfunctioning and was told “there is no way to tell”. I asked if this part had been inspected prior to my purchasing the vehicle - the answer was no. I asked if it was possible the dealership sold me the car with this part already broken? They said it was possible but they cannot confirm as they did not look at this at the time of sale. I will never again purchase a vehicle through Hyundai and I would never recommend Experience Hyundai Charlottetown to anybody. The customer service is abysmal and the vehicles are very unreliable. This was the worst Experience.

Written By: Annie B

February 24, 2024

Just a shout-out to the fantastic service we've received over the past couple of years from the folks at Charlottetown Experience Hyundai. Jodi in service has been exceptionally knowledgeable, personable, and accommodating. Also, regards to Jamie in service for his continued help, and Alan in sales who got us in our first vehicle. Great customer service in parts, and that’s just the individuals who’ve helped us so far. Thanks, guys, for keeping our family on the road and rolling safely!

Written By: Ben P

February 23, 2024

Written By: Cathy H

February 22, 2024

very good service indeed

Written By: Jason I

February 21, 2024

Great service, great employees, responsive management.

Written By: Fred O

February 12, 2024

So nice and explain everything

Written By: Kim W

February 09, 2024

Written By: Michael L

February 02, 2024

What I experienced at Experience Hyundai was a commitment to excellence from a team clearly dedicated to customer service. I was warmly greeted and welcomed each time I walked through the door while making my deal. The first visit I was approached by salesman Jamie Murphy. I had come to look at a particular vehicle, but after asking me some questions about what I needed and wanted from a vehicle, he suggested that I also take a second vehicle on a test drive to compare the two. Jamie took time to demonstrate and explain key features, and happily answered all of my questions. He felt that a different vehicle than the one I came to see was better suited to my needs and offered me more features, and he was right! I did not feel pressured at any time during the process and was impressed by the patience and time offered to me. Next, sales manager Matthew Fraser was excellent to work with to discuss the various options, accessories and warranties available to me. He was very responsive to the emails I sent asking questions about the deal, and both Matthew and Jamie guided me through the best options to make to personalize my new vehicle to my needs. Finally, Andrew Arsenault in the finance office worked to get me the best financing deal and interest rate for my purchase and trade. He offered the pros and cons of each financial product, and took time to thoroughly explain every aspect so that there were no unexpected surprises. After the purchase decision was made, Jamie sent me videos of the stages of preparing the new vehicle for me on the day of pick up. I felt like my business mattered to every person I encountered in the dealership at every step of the purchasing process. I bought my vehicle a week ago, and I love my new Tucson Ultimate HEV even more every single day. With the commitment to excellence in customer service that I encountered, I already feel confident that my first service experience will be positive and hassle-free. I cannot recommend enough what it means to “Experience Hyundai” in Charlottetown.

Written By: Alison C