Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4707 Reviews
3368Review Ratings Breakdown
Consumer Reviews
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November 25, 2020
Update #2. Its been 2 months and we haven't heard back from the dealership about fixing the issue on my steering wheel that has been there since purchased. Not going to recommend them based on the aftercare. Update: noticed a defect on the car on the way home and have been waiting a week to hear back about fixing it. Beginning to think the support definitely slows down once the deal has gone through. Both Josh (Sales) and Shyla (Finance) were amazing! Super glad I chose to get my second Honda from this location! Thanks again!
Written By: Olivia L
November 25, 2020
Update #2. Its been 2 months and we haven't heard back from the dealership about fixing the issue on my steering wheel that has been there since purchased. Not going to recommend them based on the aftercare. Update: noticed a defect on the car on the way home and have been waiting a week to hear back about fixing it. Beginning to think the support definitely slows down once the deal has gone through. Both Josh (Sales) and Shyla (Finance) were amazing! Super glad I chose to get my second Honda from this location! Thanks again!
Written By: Olivia L
Our vehicle wasn't ready when promised, and work was left uncompleted.
November 22, 2020
We took our CRV in for a routine service and inspection. We dropped it off early (07:30am) so they would have plenty of time to do the service before we needed it ready for 01:30pm. They called us shortly before 01:00pm to tell us about a problem with a sensor, and to ask about extra work they felt should be completed (engine and cabin air filters and rear brakes). I declined the extra work and reminded them they had had the vehicle for the whole morning and we were expecting our vehicle to be ready for 01:30pm. They said they would try..... Needles to say, our CRV wasn't ready when it should have been, and my wife had to sit around the dealership while the work was completed. In the days following, I noticed the technician who worked on our CRV had NOT; 1) reset the oil life indicator (still indicates 30% oil life). 2) re-attached the short arm that limits the travel of the opened glove box (he would have had to disconnect it to inspect the cabin air filter). 3) closed all the snaps that hold the engine air filter lid in place (there are 3, the rearmost snap was left undone. He would have needed to open the airbox lid to inspect the engine air filter). Also, when I inspected the engine air filter myself, yes it was a little dirty, and I will be replacing it myself. HOWEVER, I noticed there was more dirt/ grease on ENGINE side of the air filter. This would be as a result of somebody with dirt/ grease covered hands handling the air filter and then re-installing it back into the vehicle. I still have yet to have another look at the rear brakes, HOWEVER, I do know that when I inspected them myself the day before the CRV went in for service, they looked great. It seems the Service department is used to people just accepting what ever is recommended to them without question. Unsatisfied is an understatement......... C. Moggy
Written By: LINDSAY
Related Staff:
Very good service
November 21, 2020
fast service. Did what was only needed and recommended what should be serviced soon. Didn't pressure me into to getting things done that were not necessary right away. Staff are always pleasant and explain everything thoroughly.
Written By: BEVERLY
Related Staff:
November 20, 2020
Great / courteous sales representative thks
Written By: roger p
November 20, 2020
Great / courteous sales representative thks
Written By: roger p
November 19, 2020
Written By: Greg O
November 19, 2020
Written By: Greg O
November 19, 2020
I wass reviewing my service invoice (#272660) and i read that I paid for an oil change - subsection D - MMAf020.; but I've since noticed my oil life reads at 50% - whats up with that?
Written By: Patrick T
That's fantastic Patrick! We appreciate your feedback.
November 19, 2020
I wass reviewing my service invoice (#272660) and i read that I paid for an oil change - subsection D - MMAf020.; but I've since noticed my oil life reads at 50% - whats up with that?
Written By: Patrick T
That's fantastic Patrick! We appreciate your feedback.
