Tony Graham Lexus
299 W Hunt Club Rd , Ottawa, ON, K2E 1A6
Member since December 20, 2013
299 W Hunt Club Rd Ottawa ON K2E 1A6Overall Score
Tony Graham Lexus685 Reviews
53Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
August 15, 2017
I had much more expectation from a Luxury brand car. I took my NX 200t for the first service after 2000 km driving about a month ago. I had an issue with Torque Steer because my car pulls to the right side during a little hard acceleration which is really disturbing. Unfortunately, after an hour waiting the service department said that they can not do anything for it and the reason of this pulling is "bad design of front-wheel cars" which it does not make any sense for me while I have been driving front-wheel cars for almost 15 years. I have to add that my car was not washed properly as well. So, I am really disappointed with the service especially when it is my first time that I purchased a Lexus.
Written By: mahram m
Hi Mahram, I apologize for the bad experience you had at our dealership - we would like the opportunity to assist in this matter and look further into the Torque Steer issue that you are experiencing. We would also like the opportunity to re-perform the complimentary clean on your vehicle. Unfortunately at this time we cannot help you as there are no records of anyone under the name of Mahram Mohammadali ever being at Tony Graham Lexus. I am willing to discuss this further with you but will require more information. If you wish, please contact me at 613-225-2223 ext. 671, or via email ccarey@tonygraham.com. Thank you. Chris Carey, Service Manager
August 15, 2017
I had much more expectation from a Luxury brand car. I took my NX 200t for the first service after 2000 km driving about a month ago. I had an issue with Torque Steer because my car pulls to the right side during a little hard acceleration which is really disturbing. Unfortunately, after an hour waiting the service department said that they can not do anything for it and the reason of this pulling is "bad design of front-wheel cars" which it does not make any sense for me while I have been driving front-wheel cars for almost 15 years. I have to add that my car was not washed properly as well. So, I am really disappointed with the service especially when it is my first time that I purchased a Lexus.
Written By: mahram m
Hi Mahram, I apologize for the bad experience you had at our dealership - we would like the opportunity to assist in this matter and look further into the Torque Steer issue that you are experiencing. We would also like the opportunity to re-perform the complimentary clean on your vehicle. Unfortunately at this time we cannot help you as there are no records of anyone under the name of Mahram Mohammadali ever being at Tony Graham Lexus. I am willing to discuss this further with you but will require more information. If you wish, please contact me at 613-225-2223 ext. 671, or via email ccarey@tonygraham.com. Thank you. Chris Carey, Service Manager
August 14, 2017
Written By: Siva M
August 14, 2017
Written By: Siva M
July 11, 2017
I have been dealing with the staff at Tony Graham Lexus since 2010 and my experience has been very positive..' They provide a five star service and I would highly recommend them to my friends and colleagues.
Written By: Vic J
July 11, 2017
I have been dealing with the staff at Tony Graham Lexus since 2010 and my experience has been very positive..' They provide a five star service and I would highly recommend them to my friends and colleagues.
Written By: Vic J
June 30, 2017
I own a IS250 and I must say the car is well made but I consider there services to be mediocre and way overpriced. Time to switch to an Audi.
Written By: Bomer
June 30, 2017
I own a IS250 and I must say the car is well made but I consider there services to be mediocre and way overpriced. Time to switch to an Audi.
Written By: Bomer
June 28, 2017
Love the customer service and environment.
Written By: Inderpal S
June 28, 2017
Love the customer service and environment.
Written By: Inderpal S
