Experience Hyundai
15 Mount Edward Road , Charlottetown, PE, C1A 5R7
Member since March 12, 2015
15 Mount Edward Road Charlottetown PE C1A 5R7Overall Score
Experience Hyundai1041 Reviews
599Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
July 15, 2023
It was the first time I went to their service center. When I drove my car there at the appointed time, the lady in the service center seemed very indifferent and didn’t ask me if I need any help even I parked my car in front of her. I supposed she might be busy at that time. So I talked to an Indian guy who came later. He was very nice and answered my questions very patiently. He told me the inspection will take 1 to 1.5 hours and they will call me after it is done. I waited for more than 1.5 hours nearby but didn’t get a call. I decided to check the status. When I arrived there, it seemed my car has been done because it was staying in the same place where I left it. I went to ask the staff at the service reception, the staff helped me to check the status and also asked that lady in the service center. I wonder why I didn’t get a call from them. I just got the information from the lady that the India staff has gone. But I didn’t think think it was a logical reason. When I was ready to drive my car and I asked for my car key, the lady indicated that the key was already in the car. As I know, the service staff in other car stores usually returned the key to me in person every time after inspection. Beside my first experience in the service center, I also wanted to complain that the paint peeling off problem has not been solved since we first submitted it. It has been a year! My husband said the female staff who initially dealt with this issue was the same lady as I mentioned and he also felt her service attitude was not good and she shirked the issue to him to contact and solve it all by himself.
Written By: bao e
Hello Bao. We regret that your experience with our service department was anything less than satisfactory and apologize for not clearly communicating with you during your visit. We would like to try and learn more about the situation and make it better. Please contact our Service Manager at your earliest convenience at jthistle@experiencehyundai.com Sincerely, Experience Hyundai
July 10, 2023
Booked an appointment for service, I stood next to the service advisor and watched the computer screen as he pulled up the details for my vehicle. We discussed the recall work that needed to be completed and he booked me in for there soonest appointment (which was 3 weeks away). Turned up for the appointment to discover that they were not expecting me and no appointment had been made for my vehicle. Slightly embarrassing I guess when I pulled out the business card I was given at the time of booking, along with the date and time written on the back. The work was completed, although they kept my vehicle for almost 9 hours and ruined my plans for later in the day. I was the first customer to show up in the morning and the last to leave at the end of the day. I explained this to a friend, who told me that their vehicle was kept for 7.5 hours just for an oil change. It seems that appointment times are meaningless, and if you look at other reviews, I'm not the first person to say this.
Written By: Gavin S
Hello Gavin. We apologize for the mix up in our system regarding your appointment time. Due to our mishap we did need to keep your vehicle a bit longer due to other appointments scheduled in and for that we sincerely apologize. We tried our best to get the recall work complete in a timely manner, and do hope this one mishap will not keep you from re-booking with us again. Sincerely, Experience Hyundai
July 05, 2023
If you need a new car or a new used car go see doug at experience hyundai
Written By: Tj L
Thanks TJ for the fantastic review! We are so happy that Doug was able to make your experience enjoyable. We hope to see you again soon.
July 01, 2023
We stopped in to discuss a new car. This time it was a real pleasure dealing with Moe and Chris. It was quick and painless. We get the new car on Friday. It's our third in a row from them.
Written By: Steve M
Thanks Steve for the review! Glad we were able to offer you speedy service.
June 23, 2023
Excellent service when we both got our first EV's. Alan, Andrew and Chris were professional and so helpful with everything. We love our cars!?
Written By: Shane H
Thanks for the fantastic review Shane! We are so happy you enjoyed your visit and love your cars! Hope to see you again soon.
June 22, 2023
The service here is really good to me.
Written By: Le L
Thanks for the fantastic review!
June 15, 2023
Written By: M G
Thanks for the great review!
June 10, 2023
It was pleasure buying my new Kona from Chris and Allan at Experience Hyundai.
Written By: Lorna S
Thanks for the great review Lorna! Happy to hear you enjoyed purchasing your Kona and we hope you are enjoying it.
June 07, 2023
The worst experience ever. One month+ waiting for a car they assured it was approved by the lender, the publish cars that are not inspected and change the conditions on the agreement every week. At end they never call you back. Lousy customer service. I hope my credit score won’t be affected. Regulations should apply also for unprofessional dealerships.
Written By: Natalia F
May 08, 2023
We received excellent support and kind cooperation & assistance from both Dave Wigmore and Andrew Arsenault at Experience Hyundai in purchasing our new 2023 Tucson, following the unfortunate destruction of our previous vehicle in a fire in Florida. Would highly recommend purchasing a vehicle from this dealership!
Written By: Joe M
Thank you Joe for the kind words! We were so sorry to hear about your past vehicle and are thrilled we were able to assist you in getting into a new Hyundai hassle free. We hope you enjoy your new Tucson.
