Laurentian Chrysler
440 Falconbridge Rd, , Greater Sudbury, ON, P3A 4S4
Member since January 07, 2016
440 Falconbridge Rd, Greater Sudbury ON P3A 4S4Overall Score
Laurentian Chrysler794 Reviews
740Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
July 04, 2018
Written By: Justin S
Thank you for this 5-Star rating, Justin! We really appreciate it!
July 04, 2018
Written By: Justin S
Thank you for this 5-Star rating, Justin! We really appreciate it!
July 04, 2018
Written By: walter v
Thank you for the great review, Walter!
July 04, 2018
Written By: walter v
Thank you for the great review, Walter!
July 04, 2018
Written By: Michel S
Michel, we appreciate this fantastic rating!
July 04, 2018
Written By: Michel S
Michel, we appreciate this fantastic rating!
Recalls and air conditioner
July 04, 2018
Everything was dealt with in a orderly fashion. Only set back is the back order of air conditioner parts. Apparently they will take weeks or longer to get. Right at the hottest time of the year. Chrysler should be ashamed!!!!
Written By: GIOVANNI
Giovanni, thank you for the 5-Star review of our dealership! We appreciate your feedback and your patience.
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Great experience!
July 04, 2018
This was a very good experience in getting a new vehicle. The sales team is very patient and very helpful with me and my choice.
Written By: CHARNELLE D
Charnelle, thank you for this stellar review! We are thrilled that you are happy with your experience!
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Lack of parts
July 04, 2018
The dealership and service department are great. The issue is the lack of available parts. I live 3.5 hours away and this is the 2nd time that I have to return home with my problem not being fixed. This time specifically an a/c condenser that has affected a lot of other Rams. So all in all great staff both sales and service. The issue is with the factory itself in providing parts to fix the problem... 2017 Ram with 20,000kms, +33 degrees, and no a/c for the summer due to parts being on back order.
Written By: JOSEPH S
Joseph, we are sorry to see that you are dissatisfied. We sincerely apologize for the delay of parts. The parts are backordered with the factory and, unfortunately, there is nothing that we as a dealership can do to get the parts here any faster. If you have any further questions or concerns, please do not hesitate to reach out. (705)-566-8400
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No communication when part was back ordered
July 04, 2018
I understand that parts are back ordered, That is part of the business but not once was I called to be informed of this. I waited almost two weeks before I called the to be told the part was back ordered. Not the best way to keep customers in the loop. I also never received a call when the truck was ready for pick up. My wife and I purchased Two vehicles their in 2017 and not sure about the service side
Written By: JEFFREY M
Jeffrey, we are sorry about the lack of communication. I have spoken with our Service Manager, Ray Duguay, and he has informed me that you have been in contact. We sincerely apologize for the delay of parts. The parts are backordered with the factory and, unfortunately, there is nothing that we as a dealership can do to get the parts here any faster. If you have any further questions or concerns, please do not hesitate to reach out. (705)-566-8400
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