Tony Graham Lexus
299 W Hunt Club Rd , Ottawa, ON, K2E 1A6
Member since December 20, 2013
299 W Hunt Club Rd Ottawa ON K2E 1A6Overall Score
Tony Graham Lexus683 Reviews
53Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
May 05, 2025
I had a great experience with my recent car purchase at Tony Graham Lexus. Michael Eng was very helpful, professional, and a pleasure to work with.
Written By: Melanie N
May 03, 2025
Went with the intention of buying a is350. They seemed completely uninterested in selling us a car. Didn't have any is350s in stock and didn't have any real answer as to when they were getting any. Went to the Lexus dealer in Montreal and they had one in stock that we could test drive. We bought the car that day.
Written By: Kevin K
Thank you for your feedback, and we’re genuinely sorry to hear about your experience. We understand how frustrating it must have been to not find the vehicle you were looking for, and we apologize if you felt dismissed — that’s not the level of service we aim to provide. IS350 inventory has been extremely limited across Canada, but we should have communicated better and worked harder to assist you. We’re glad you found the car you wanted, and we hope you’re enjoying it. If there’s anything we can do in the future to make it right, we’d love another opportunity. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
April 30, 2025
Thank you to Michael Eng for helping our family buy a new (to us) car. Appreciated his time, insights and expertise. 👏
Written By: Alex M
Thank you so much for the kind words! We're thrilled to hear Michael Eng was able to help your family find the perfect vehicle. His dedication and expertise always shine through — we’ll be sure to pass along your appreciation! 👏🚗 Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
April 25, 2025
Just picked up my new NX 350 from Tony Graham Lexus and had an absolutely amazing experience thanks to Mike Eng. From the moment he greeted me, I could tell he genuinely cared about helping me find the perfect vehicle. Mike went above and beyond every step of the way — I truly felt like he would do whatever it took to make sure I was happy. I got exactly the car I wanted, and the whole process was smooth and enjoyable. I’ll definitely be coming back to see Mike when it’s time for my next vehicle.
Written By: Chantal B
Thank you for the amazing feedback and congratulations on your new NX 350! 🎉🚗 We're so happy to hear Mike made your experience smooth, enjoyable, and truly memorable. His dedication to making sure every guest finds the perfect vehicle really shines through. We appreciate your trust and look forward to welcoming you back when it's time for your next Lexus! Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
April 19, 2025
I had an excellent experience with Lexus service for my RX, which was in for repairs under an extended warranty. The entire team was professional, efficient, and genuinely committed to high-quality service. Chris, the service manager, went above and beyond to ensure everything was handled smoothly. Bradley and Mathew were also incredibly helpful and attentive throughout the process. The repair was done perfectly.
Written By: saad h
Thank you for the fantastic feedback! 🙌 We're so pleased to hear that your experience with our Lexus service team exceeded expectations. Chris, Bradley, and Mathew will be thrilled to know their professionalism and attention to detail stood out. We’re glad everything was handled smoothly and that your RX is back in perfect shape. Thanks again for trusting us with your vehicle! 🚗✨ Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
April 09, 2025
Excellent service always. A wonderful sales and service and parts staff.
Written By: Laurie S
Thank you for the kind words! 😊 We're proud to have such a dedicated team across sales, service, and parts, and it’s great to hear they consistently deliver a top-notch experience. We truly appreciate your continued support! 🚗🙌 Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
April 02, 2025
Had a great experience with the service team. They were professional. Handled my issue in a timely manner and accommodated me with another new car to drive while looking after mine. Thank you Chris Carey for your awesome service! 🙏🏻
Written By: samantha b
Thanks so much for the kind words! 🙏🏻 We're glad to hear the service team took great care of you and that Chris made everything easy and stress-free. Providing a smooth experience and keeping you on the road is exactly what we’re here for. See you next time! 🚘😊 Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671
March 20, 2025
Love the guys at the parts department!
Written By: furkan g
March 18, 2025
I didn't purchase my car at this dealership, but I want to share my feedback about Andrew Chambers. I met him at another dealership, and he helped me get on the right track. My credit score has improved significantly because of his assistance. Lexus is lucky to have him!
Written By: Ryan D
Thank you for taking the time to share your experience! 🙌 Even though you didn’t purchase your vehicle with us, we’re thrilled to hear that Andrew made such a positive impact. His dedication to helping people—whether it’s finding the right vehicle or supporting them through financial steps—truly stands out. We agree, we're lucky to have him! 😊👏 Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus
March 09, 2025
I recently purchased a vehicle from Tony Graham Lexus and the experience was a great. Michael Eng explained every detail about the vehicle and the purchase process. He is knowledgeable, and professional. The staff are welcoming, friendly, professional and eager to help. They made entire buying process smooth and easy. The customer service was excellent from start to finish. I highly recommend Tony Graham Lexus for anyone looking for honest, positive car buying experience.
Written By: Nasr S
Thank you for sharing your fantastic experience at Tony Graham Lexus! 🚗✨ We're thrilled to hear that Michael Eng provided detailed, knowledgeable, and professional service, making your car-buying process smooth and stress-free. Our team takes pride in delivering a welcoming and positive experience, and we truly appreciate your recommendation. Enjoy your new vehicle, and we look forward to serving you again in the future! Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus
