Acura on Brant

February 25, 2014

I have mixed feeling about the parts department.YES I DO speak with an accent,but as a customer I deserve something better than 10 min. waiting periods,first- there was nobody to come to the counter,after waiting for more than 10 min. I went back to new car department asking if there is a lunch break at parts depart. .Finally when I was able to talk to someone at the parts counter,I ask about price of a part I had to wait another 10 min. to get an answer.POOR service at the parts department. On the other hand sales person at thee new car department was very helpful and nice.

Written By: Piotr W

February 25, 2014

I have mixed feeling about the parts department.YES I DO speak with an accent,but as a customer I deserve something better than 10 min. waiting periods,first- there was nobody to come to the counter,after waiting for more than 10 min. I went back to new car department asking if there is a lunch break at parts depart. .Finally when I was able to talk to someone at the parts counter,I ask about price of a part I had to wait another 10 min. to get an answer.POOR service at the parts department. On the other hand sales person at thee new car department was very helpful and nice.

Written By: Piotr W

October 31, 2013

Horrible experience. Mainly due to management. They called me on the delivery date that my car was actually not ready even though I already made arrangements to be driven there. Every day they said the car would be ready tomorrow. I had to call them each day as they would not call me. The managers were rude even though I was polite and 7 days later when my car was finally ready, I went to go pick up my car and I heard yelling in the showroom where a manager was arguing with a customer over a damaged seat. When I went to go drive my car away there was an empty pop can in the passenger foot rest... Avoid.

Written By: himura357

October 31, 2013

Horrible experience. Mainly due to management. They called me on the delivery date that my car was actually not ready even though I already made arrangements to be driven there. Every day they said the car would be ready tomorrow. I had to call them each day as they would not call me. The managers were rude even though I was polite and 7 days later when my car was finally ready, I went to go pick up my car and I heard yelling in the showroom where a manager was arguing with a customer over a damaged seat. When I went to go drive my car away there was an empty pop can in the passenger foot rest... Avoid.

Written By: himura357

July 16, 2013

I post here to give huge compliments to Andrew (Service Mgr), Nicola (Service Concierge) and Kirby (Service) who were extremely helpful, professional and courteous in resolving a very challenging (2 1/2 year) issue with a 2009 TSX we had purchased at another dealer - not Acura on Brant. We had owned 3 Acura vehicles and never experienced one issue with any of them. We had put over 250,000 kms on each. When we experienced early on that the TSX (18k kilometers) was consuming too much oil (thank goodness for the add oil warning light) we knew there was something not right. We had several consumption tests done at a dealer where we previously lived. The stated result was that there was nothing wrong, it was within the design parameters, we would need to check the oil often and it we should expect to add a litre every 2500 to 3000 kilometers. Honda customer service, when contacted said it was up to the dealer - the dealer said it was a Honda issue. Fortunately, we moved to Milton and started to get our servicing done at Acura on Brant. Andrew (Service Mgr), conducted a new set of consumption tests, got approval from Honda to replace the rings. Nicola (Service Concierge) and Kirby (Service) were extremely helpful, courteous and kept us informed throughout the consumption test process, and the re-building of the engine. Nicola/Andrew provided a loaner car during the period it took to complete the work. The TSX is now like a new car and has a normal oil consumption. I strongly recommend Acura on Brant service.

Written By: Gerry S

July 15, 2013

I had a horrible experience dealing with a sales rep, Kristen Lyons. When I bought my car and went to pick up delivery, I was only given Driver 1 key. Kristen informed me that one of her staff had accidentally misplaced the Driver 2 key, and she will mail it to me when it's found. I waited several months for the key to arrive in the mail without any lunch. I e-mailed Kristen to follow up and at first she did not respond back to me. I continued to e-mail her until she finally responded back stating that she does not recall promising to mail me the key. After I reminded her what had happened, she agreed to give me a new Driver 2 key but I had to drive back to their dealership to get it programmed. I told her that I had moved to a town at an hour and a half drive away from her dealership, and requested the key to be programmed at another Acura dealership closer to my home. She declined my request and basically said that either I drive all the way back to their dealership using my own time and dime to get the key programmed, or forget about getting another key (in other words, give up my right to own a second key as stated in the sales contract). I even e-mailed their manager Joe Capriotti, who brushed off my request. I ended up taking a day off from work and burned gas paid out of my own pocket to drive all the way to their dealership for a mistake made on part of Acura On Brant. I would never recommend anyone to make a purchase or get servicing done at this dealership. In my experience, they did not deliver everything they promised and did nothing to hold themselves accountable for their mistake.

Written By: Rayees K

July 15, 2013

I had a horrible experience dealing with a sales rep, Kristen Lyons. When I bought my car and went to pick up delivery, I was only given Driver 1 key. Kristen informed me that one of her staff had accidentally misplaced the Driver 2 key, and she will mail it to me when it's found. I waited several months for the key to arrive in the mail without any lunch. I e-mailed Kristen to follow up and at first she did not respond back to me. I continued to e-mail her until she finally responded back stating that she does not recall promising to mail me the key. After I reminded her what had happened, she agreed to give me a new Driver 2 key but I had to drive back to their dealership to get it programmed. I told her that I had moved to a town at an hour and a half drive away from her dealership, and requested the key to be programmed at another Acura dealership closer to my home. She declined my request and basically said that either I drive all the way back to their dealership using my own time and dime to get the key programmed, or forget about getting another key (in other words, give up my right to own a second key as stated in the sales contract). I even e-mailed their manager Joe Capriotti, who brushed off my request. I ended up taking a day off from work and burned gas paid out of my own pocket to drive all the way to their dealership for a mistake made on part of Acura On Brant. I would never recommend anyone to make a purchase or get servicing done at this dealership. In my experience, they did not deliver everything they promised and did nothing to hold themselves accountable for their mistake.

Written By: Rayees K

January 22, 2012

I went to buy a used car that I saw online. Two bad things I noticed during my visit. Firstly, the salesman asked me if I had the money to afford the car? which I thought was rude. Secondly, their price doesn't include the hidden charges such as dealership fee, tire warranty blah blah blah (about $800 extra) I made them a pretty good final offer on the car, 94% of the asking price but it seemed like they didn't care.

Written By: Danyal N

January 22, 2012

I went to buy a used car that I saw online. Two bad things I noticed during my visit. Firstly, the salesman asked me if I had the money to afford the car? which I thought was rude. Secondly, their price doesn't include the hidden charges such as dealership fee, tire warranty blah blah blah (about $800 extra) I made them a pretty good final offer on the car, 94% of the asking price but it seemed like they didn't care.

Written By: Danyal N