Murray Hyundai
1700 Waverley St , Winnipeg, MB, R3T5V7
Member since March 15, 2016
1700 Waverley St Winnipeg MB R3T5V7Overall Score
Murray Hyundai1643 Reviews
597Review Ratings Breakdown
Consumer Reviews
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Spring maintenance service on April 5th okay; follow-up repair booking very disappointing
May 10, 2017
Spring maintenance service on April 5th was satisfactory. Knocking noise from engine identified the need for lower engine bracket replacement due to piston misalignment. Was advised that parts were on order and car was "safe" to drive until replacement which I was advised would be covered by extended warranty. I telephoned on April 20th to request an update and was advised that some, but not all of the parts had arrived and was assured that Service dept will contact me when remaining parts have arrived. In the meantime, knocking noise has increased in intensity. Telephoned again on May 9th to request an update. Was advised by Service dept that request for replacement under extended warranty had to be approved first by Hyundai prior to ordering of parts. Approval was received this week by dealership and subsequently parts will be ordered this week and are expected to arrive in approximately 2 weeks. This is simply unacceptable - I was not advised that approval was needed prior to replacement. In the age of digital technology, there is no reason why a month is required for approval of a repair that is already covered by an extended warranty. Furthermore, why were parts not ordered in anticipation of the approval reducing the wait. I am now going on 6 weeks with increasingly loud knocking from my engine concerning me to the extent that I limit my car travel to within city limits only lest I need a tow from the middle of nowhere.
Written By: KAREN
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May 06, 2017
Very good Services complete guidance homely atmosphere maximum benefiting to customer a really best And Timely services that we I enjoyed VIN
Written By: VINOD P
Collision Repair
May 01, 2017
Great experience. Drop off and pickup was easy and went quickly. The work was completed within the timeframe quoted. Looks great. David was excellent.
Written By: ROBERT
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View Profilepoor shuttle service
April 29, 2017
I was advised that there was a problem with the shuttle and I could not be picked up at the end of my work day to return to the dealership, but that a cab had been called for me. Long story short, two hours later, and after arranging my own cab, I finally returned to the dealership.
Written By: ALLYSON
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View ProfileNo contact from service advisor regarding delay in expected service completion No response to email to dealership
April 29, 2017
Sonata brought in for #3 service at 8:30 a.m. Service advisor indicated it would likely take all morning but that she would keep us updated. Never received a call at all. Phoned in and got her answering machine at 12:30.Received a call back at 1:00 and she advised some issues in the back that morning but car should be ready at 2:00. We drove down around 2:20, service advisor not available. We were advised to go in and talk to the cashier .She advised car not ready yet but did have the invoice. Car finally ready at 2:45 .Lengthy time frame to do the servicing, no update,no response to email forwarded on your website..AND if the service advisor had told us the cabin filter needed replacement we could have had that done at the same time .
Written By: CHERYL
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View ProfileService at Murray Hyundai
April 27, 2017
Each time I go into the service department I am acknowledged immediately , even if they are busy with other customers then, when free, they come to me to find out the purpose of my visit and get right on to answering my questions and/or writing up a work order.
Written By: RONALD
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View ProfileDescribe My Experience
April 26, 2017
Very consistent service each and every time I bring our vehicles in for service. Most recently the service was excellent. Thanks.
Written By: DENIS
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View ProfileNot happy customers
April 26, 2017
Remote starter was disconnected. Been back twice to the dealership and it is still not working. It was working fine prior to the technician disconnecting it.
Written By: ERROL
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View ProfileLot's of time
April 26, 2017
needed to order parts for a repair, took a week to get parts in and they were not the correct parts had to wait for parts had to bring my car in 3 times got a rental for the last trip but still had to pay for insurance - took lots of my time!!!
Written By: JANET
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View ProfileFriendly and best price did not take long straight to the point very efficient
April 25, 2017
Very friendly and took the time to explain features on car before we left dealership very thorough Evan Hoger was the fellows name. No haggling on price (did not make us wait)
Written By: Susan
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