Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1515 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
December 06, 2018
Written By: Nick S
December 06, 2018
The rep over Kareem thinks he is smart by selling us a car with $22000 carproof,, and telling us it has a tiny carproof of 2000$ thinking that we are not gonna go and check it ourselves. How are they letting a kid run this business, this kid is gonna take it to the ground, plus he is horrible on the phone, and his actions are gonna take the business to the ground, trust me i feel it.. just wait. Wont recommend.
Written By: Alex S
Hey Alex: We take all our reviews seriously, and have looked into your accusations. There is no way that any of this information is correct. We can not find you in our Database Systems. Our policy is not to buy or sell any vehicle with a Carproof Claim over $6000. Kareem does not work at either of the Empire Auto Group locations. If you would like to resolve your issues with us in a mature and professional manner, please contact Toufic or Nick directly by calling 519-659-0888.
December 06, 2018
The rep over Kareem thinks he is smart by selling us a car with $22000 carproof,, and telling us it has a tiny carproof of 2000$ thinking that we are not gonna go and check it ourselves. How are they letting a kid run this business, this kid is gonna take it to the ground, plus he is horrible on the phone, and his actions are gonna take the business to the ground, trust me i feel it.. just wait. Wont recommend.
Written By: Alex S
Hey Alex: We take all our reviews seriously, and have looked into your accusations. There is no way that any of this information is correct. We can not find you in our Database Systems. Our policy is not to buy or sell any vehicle with a Carproof Claim over $6000. Kareem does not work at either of the Empire Auto Group locations. If you would like to resolve your issues with us in a mature and professional manner, please contact Toufic or Nick directly by calling 519-659-0888.
December 06, 2018
Wow I am shocked, the most disgusting thing I've seen in a business. I had an appointment today with a sales rep. As I walk in the dealership I see the owner touching one of his female employees in an inappropriate way. I looked at my wife and we just left. They followed us and then tried calling us but we stopped answering. Very low, I don't know why this employee havent done anything about this. This is 2018, someone should do something about this!
Written By: Tom A
Updated December 6, 2018 @ 4:18pm - Upon further investigation, after checking our 50+ cameras within our 3 locations, we were not able to find any evidence of any sort of inappropriate touching among any of our employees - we take pride in treating all employees fairly and with the upmost respect, along with customers - London Police have been notified, but we need you to come in and make a statement - please contact either Toufic and Nick C. by calling our East location at 519-659-0888 to help us continue with our investigation. Thank you for bringing this to our attention, Tom. In order to further investigate this matter, we will need to confirm some details with you directly. We can not find your name (as shared on Google) in our DataBase Systems, so we want to make sure that you were in fact here, and not a different dealership owned by someone else. Please contact our General Manager, Toufic, by calling 519-659-0888 to discuss this matter. The owner was not in the office yesterday, so we need to know what time you were in, so we can take a look at our security footage to confirm if this event actually occurred.
December 06, 2018
Wow I am shocked, the most disgusting thing I've seen in a business. I had an appointment today with a sales rep. As I walk in the dealership I see the owner touching one of his female employees in an inappropriate way. I looked at my wife and we just left. They followed us and then tried calling us but we stopped answering. Very low, I don't know why this employee havent done anything about this. This is 2018, someone should do something about this!
Written By: Tom A
Updated December 6, 2018 @ 4:18pm - Upon further investigation, after checking our 50+ cameras within our 3 locations, we were not able to find any evidence of any sort of inappropriate touching among any of our employees - we take pride in treating all employees fairly and with the upmost respect, along with customers - London Police have been notified, but we need you to come in and make a statement - please contact either Toufic and Nick C. by calling our East location at 519-659-0888 to help us continue with our investigation. Thank you for bringing this to our attention, Tom. In order to further investigate this matter, we will need to confirm some details with you directly. We can not find your name (as shared on Google) in our DataBase Systems, so we want to make sure that you were in fact here, and not a different dealership owned by someone else. Please contact our General Manager, Toufic, by calling 519-659-0888 to discuss this matter. The owner was not in the office yesterday, so we need to know what time you were in, so we can take a look at our security footage to confirm if this event actually occurred.
December 06, 2018
Nick Soufan and toufic got all my financing done! What a smooth 2 days. You guys had me in my new Altima within 48 hours now that deserves a 5 STAR REVIEW! Thanks again guys I totally recommend this dealer to anyone.
Written By: Ben S
Hey Ben! We're so glad Nick and Toufic met your customer service expectations. We look forward to your referrals--if your friends and family purchase a vehicle from us you will receive a $200 bonus! Welcome to the Empire Family.
December 05, 2018
Sam at Empire was great ! I needed a vechile in a hurry and he listened to my needs. Found many options in price range I was looking for. Wonderful service upon and beyond what was expected, and I will definitely recommend to friends and family. Looking forward to my new SUV !!!
Written By: Heather B
Congrats on the new SUV, Heather! Big shout out to Sam on helping you in a pinch! We look forward to your referrals, and giving you a $200 Bonus! Welcome to the Empire Family!
December 04, 2018
Turned out I got a different vehicle from the one I originally came in for. The whole team, especially Haas and Nick, was very helpful in finding an alternative.
Written By: Philip P
We're happy to help, Philip! Hass and Nick are both always there to help you get a vehicle that meets your needs and wants. Welcome to the Empire family!
December 01, 2018
Great customer service. I came down from Toronto for the weekend and Sam helped me trade in my old vehicle and finance a new one on the same day at a much lower rate
Written By: Brendan R
Great review, Brendan! We're glad that you trusted us to travel all the way from Toronto, to get into a newer, more reliable vehicle, at a much lower interest rate! We look forward to your continued business, and to your referrals. Welcome to the Empire Family!
December 01, 2018
Great customer service. I came down from Toronto for the weekend and Sam helped me trade in my old vehicle and finance a new one on the same day at a much lower rate
Written By: Brendan R
Great review, Brendan! We're glad that you trusted us to travel all the way from Toronto, to get into a newer, more reliable vehicle, at a much lower interest rate! We look forward to your continued business, and to your referrals. Welcome to the Empire Family!
