Empire Auto Group

July 04, 2025

Shawn is the best salesman ever! Shawnade it easy and painless to get financing and most importantly Shawn listen to the voice of God and got me the exact car I wanted. I highly recommend Shawn for any purchases.

Written By: JoJo R

June 25, 2025

Written By: Nicy B

June 25, 2025

I'm writing this review because of the run around these guys are giving my sister who purchased a 2nd car from this establishment after the 1st car she bought from them was in an accident and was written off. So being she had such a good experience with this place the 1st time she returned on June 6th to buy her next car a 2024 Toyota Rav4 with just under 18k from the salesman Kareem. At 1st everything went great Kareem got the sale done that day and then promised delivery of the car by that friday, well that's where things go bad as the car wasn't delivered that Friday but was delivered the following Monday with incorrect paperwork. He sold my sister a 5yr extended warranty yet the paperwork shows 2 and it shows it taking place on the day the car was purchased and showed it expiring in 2027 except the car still has 42k of manufacturers warranty and when I spoke to him on her behalf many times he said to me it was a 5 yr warranty not the 2 showing on the paperwork amd he'd get that fixed. Also when Kareem sold her the car that was written off she bought whats called the gap and thankfully she had purchased this as what the insurance offered in a buyout and what she owed would be covered by this gap insurance. When we were there on the 6th buying the car Kareem said he would take care of it but that never happened and now over 2 weeks has past and now my sister's being harrased by the bank for the outstanding amount. So she calls Empire and being Kareem never returns a call she finally speaks to Sam who only took a 3 way call from one of the institutions they use who helped my sister track down where her gap really was with no help from anyone at empire as they provided the wrong information, what a surprise. So here we are the 25th of June and my sister had to get everything with the gap figured out on her own after she found the actual company it was with. So today she returns to see Kareem as he still never called her back after all this crap she drives out to see them and they still don't have the proper paperwork for her and promises to now email it to her which I doubt will happen anytime soon because there's no way it takes this long to get the proper paperwork gathered. If you're thinking of buying a car from these guys don't all they care about is the sale and after that they have no use for you. I've bought many cars in my life and I've never seen such disregard for customer service.

Written By: mike l

June 25, 2025

Good service with Moe.

Written By: Fubin Z

June 20, 2025

"I had such a great experience with Sam at Empire Auto! I was very nervous to even start looking for a new vehicle, he came out and made me feel comfortable and in control of my car journey. He is personable, efficient, friendly and incredibly knowledgeable. He gives you all the information you need to make an informed and satisfied purchase! I will definitely be recommending to my friends and family. Thank you Sam for providing such a wonderful experience. I am a very satisfied customer!

Written By: Kyra K

June 20, 2025

We purchased a vehicle from Empire Auto Group in March, with the explicit promise that several mechanical issues present from day one would be resolved. Despite multiple complaints and a direct commitment from the owner to take responsibility, we have yet to receive any concrete solution from them. After repeatedly insisting, they finally agreed to take the vehicle to the Hyundai dealership to verify whether there was, in fact, a problem. The diagnosis confirmed our concerns, and as a result, the vehicle has now been in the manufacturer’s warranty service for 7 days. This clearly shows that Empire Auto Group sold us a car in poor condition from the start, and if we hadn’t pushed for answers, no one would have taken responsibility or provided a solution. Furthermore, when we initially left the vehicle at Hyundai, we were told the service would take only three hours. However, this has been unnecessarily extended. Omar, from the service department, committed to keeping us informed and meeting specific deadlines, but he has shown no sense of responsibility or interest. To this day, we have not received any clear update on the status of the car. The most frustrating situation occurred on Friday, when we were told to come to the Dundas location on Saturday at 12:00 PM to pick up the vehicle. However, when we arrived, no one knew anything, Omar had disappeared, and another service staff member suggested we go directly to Hyundai. Once there, we were told that no one had ever informed them the vehicle would be ready on Saturday—it would actually be ready on Monday. We don’t understand why Omar lied to us and wasted our time in such an irresponsible way. This has been a major inconvenience, especially considering that the vehicle is our main work tool, and we have lost income due to the delays, miscommunication, and lack of professionalism. Additionally, one of the owners, Karin, has shown a complete lack of respect for customers’ time. A few days prior, a staff member told us to arrive early at the Dundas location to receive a courtesy replacement vehicle due to the inconvenience. However, by 1:00 PM, when we approached Karin directly to ask how much longer it would take, we learned that he hadn’t done anything in nearly four hours, which we found insulting. We are deeply disappointed with the lack of professionalism and post-sale commitment. It is frustrating that a company that appears to be trustworthy does not stand by its word. We have been more than patient and given them ample time, but the lack of real action or clear communication has exceeded all limits. We would not recommend this dealership if you’re looking for responsibility, commitment, and post-sale support.

Written By: sergio c

June 20, 2025

(Translated by Google) I DO NOT RECOMMEND We purchased a vehicle from Empire Auto Group in March, with the explicit promise that several mechanical issues the car had been experiencing since day one would be resolved. Despite multiple complaints and the owner's direct commitment to take responsibility, to this day we have not received any concrete solution from them. After repeated insistence, they agreed to take the vehicle to the Hyundai dealership to validate that there was indeed a problem. The diagnosis confirmed our concerns, and as a result, the vehicle has now been in the Hyundai warranty service for seven days. This demonstrates that they sold us a car in poor condition from the start, and if we hadn't repeatedly complained, no one would have taken responsibility or arranged a solution. Furthermore, the day we dropped the vehicle off at Hyundai, we were told the service would only take three hours, but this has been unreasonably extended. Omar from the service department promised to keep us informed and meet deadlines, but he has shown no responsibility or interest, and so far we have received no clear information about the car's condition. The worst thing happened on Friday, when we were informed that we should come to the Dundas branch on Saturday at 12:00 to pick up the vehicle. However, upon arrival, no one knew anything; Omar disappeared from the location, and another person from the service department suggested we go directly to Hyundai. Upon arriving, we were informed that the car had never been communicated that it would be ready that day, but rather that it would not be available until Monday. We don't understand why Omar lied to us like that or why he used our time so irresponsibly. This has been a real nuisance, considering that the vehicle is our work tool, and we have lost income due to this negligence and lack of coordination. On the other hand, one of the owners, Karin, has also demonstrated a complete lack of respect for customers' time. A few days earlier, an executive told us we should arrive early at the Dundas branch, where they would provide us with a replacement vehicle for all the inconvenience. However, at 1:00 PM, when we checked directly with Karin about how much longer we should wait, we discovered that she hadn't made any arrangements for nearly four hours, which we considered a mockery. We were deeply disappointed with the level of seriousness and commitment after the sale. It's frustrating that a company that appears to be trustworthy doesn't keep its word. We were patient and gave ourselves enough time, but unfortunately, the lack of concrete responses and real action has crossed the line. We would not recommend this location if you're looking for accountability, commitment, and support after the purchase. (Original) NO RECOMIENDO Compramos un vehículo en Empire Auto Group en marzo, con la promesa explícita de que se solucionarían varios problemas mecánicos que el auto presentaba desde el primer día. A pesar de múltiples reclamos y el compromiso directo del dueño de hacerse responsable, hasta el día de hoy no hemos recibido ninguna solución concreta por parte de ellos. Después de insistir reiteradamente, accedieron a ingresar el vehículo al concesionario Hyundai para validar que efectivamente existía un problema. El diagnóstico confirmó nuestras preocupaciones, y como resultado, el vehículo lleva ya 7 días en el servicio de garantía de la marca. Esto deja en evidencia que nos vendieron un auto en malas condiciones desde el inicio, y si no hubiésemos reclamado insistentemente, nadie habría asumido responsabilidad ni gestionado una solución. Además, el día que dejamos el vehículo en Hyundai, se nos indicó que el servicio tomaría solo 3 horas, pero esto se ha extendido injustificadamente. Omar, del área de servicio, se comprometió a mantenernos informados y a cumplir con fechas, pero no ha mostrado responsabilidad ni interés, y hasta ahora no hemos recibido ninguna información clara sobre el estado del auto. Lo más grave ocurrió el viernes, cuando nos informaron que debíamos acercarnos a la sucursal de Dundas el sábado a las 12:00 del día para recoger el vehículo. Sin embargo, al llegar, nadie sabía nada, Omar desapareció del lugar, y otra persona del área de servicio nos sugirió que fuéramos directamente a Hyundai. Al llegar allí, nos informaron que jamás se comunicó que el auto estaría listo ese día, sino que recién estaría disponible el lunes. No entendemos por qué razón Omar nos mintió de esa manera ni por qué jugó con nuestro tiempo de forma tan irresponsable. Esto ha sido una verdadera molestia, considerando que el vehículo es nuestra herramienta de trabajo y hemos perdido ingresos debido a esta negligencia y falta de coordinación. Por otro lado, uno de los dueños, Karin, también ha demostrado una total falta de respeto por el tiempo de los clientes. Días antes, una ejecutiva nos indicó que debíamos llegar temprano a la sucursal de Dundas, donde nos entregarían un vehículo de reemplazo por todas las molestias. Sin embargo, a las 13:00 horas, al consultar directamente con Karin cuánto más debíamos esperar, descubrimos que no había realizado ninguna gestión en casi 4 horas, lo cual consideramos una burla. Nos sentimos profundamente decepcionados con el nivel de seriedad y compromiso postventa. Es frustrante que una empresa que aparenta ser confiable no cumpla con su palabra. Hemos sido pacientes y otorgado tiempo suficiente, pero lamentablemente la falta de respuestas concretas y acciones reales ha sobrepasado los límites. No recomendaríamos este lugar si lo que buscas es responsabilidad, compromiso y respaldo después de la compra.

Written By: Daniela T

June 12, 2025

Its a good place to be scammed really. Specially deepak? After he gets what he wants he will leave u like nothing . Never told us that the main applicant for finance is my brother never did ask for my consent dont really know why he did that

Written By: Michael J

June 12, 2025

I was referred by someone to Sam M. who spoke highly about him. From the day we spoke together it was only good news from there. He worked his magic on not only getting me a car when I didn’t think it was possible but he got me the car of my dreams! Thank you so much Sam, keep up the awesome work! :)

Written By: Anika F

June 06, 2025

Alex and deepak were great, amazing service, and very friendly! Got an amazing vehicle for our growing family.

Written By: Michael H