Laplante Chrysler Dodge
224 Village Street , Embrun, ON, K0A 1W0
Member since September 28, 2017
224 Village Street Embrun ON K0A 1W0Overall Score
Laplante Chrysler Dodge425 Reviews
104Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
Too long to change the tires to snow tires
October 29, 2020
Appointment for 1 pm took car at 1:30. Not informed promptly when car was ready. I was waiting in lounge while car was being serviced.
Written By: Nancy
Hi Nancy, we apologize that your recent service experience wasn’t to your complete satisfaction. Unfortunately, we were short staff at the time but that should not be an issue moving forward. We have new staff starting next week and we will make sure to have better communication. Look forward to seeing you again, The Laplante Chrysler Dodge Jeep RAM Team
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The Service Team at Laplante Chrysler Dodge
View ProfileLe vendeur était super compétent , gentil, attentif a nos besoin.
October 26, 2020
Nous avons acheter un véhicule. Le vendeur Daniel Marleau et la personne responsable de la paparasse David Ethier sont très professionnel. L'expérience fut très positive.
Written By: Jovette
De la part de Daniel, David et l'équipe, nous sommes très heureux que vous avez eu une belle expérience. Laissez-nous savoir qu'est-ce que nous pouvons faire pour s'améliorer afin d'obtenir 5 étoiles la prochaine fois. Bonne journée!
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Excellent service
October 21, 2020
We bought a Jeep Grand Cherokee , Daniel was our salesmen. He took his time to go over details of the vehicle, and when we picked up the Jeep he explained the new functions and gave us a thorough run down of the features and the service provided by the dealership. We are very satisfied with the service provided by Daniel.
Written By: Suzanne
Hi Suzanne, It was a pleasure helping you transition from one Grand Cherokee to another. Feel free to reach me at any time, and I want to thank you for your kind words and earning your business. Dan Marleau
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Fast , Efficient, and Friedly
September 29, 2020
KEEP UP THE GOOD WORK...The best way to attract customers is to have excellent service after sales, The way I see it...
Written By: James
Thank you very much for the great review and for sharing your experience. We are very proud of our Service Team. We look forward to seeing you again. Best, The Laplante Chrysler Dodge Jeep Ram Team
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The Service Team at Laplante Chrysler Dodge
View ProfileSatisfied
September 29, 2020
Satisfied that I got a good deal, a tad more than I budgeted for, but practical extras made up for it (eg. winter tires, WeatherTech floor mat, discounted extended warranty with maintenance, etc).
Written By: Claude
Thank you for the good review, Claude. Let us know what we can do next time to earn a 5-star rating. We're always here to help. Look forward to seeing you again, The Laplante Chrysler Dodge Jeep Ram Team
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Dodge challenger 2020
September 28, 2020
He offers very good service! honest, happy to have done business with him. best place to buy a car! I will definitely recommend him.
Written By: Jean-Marc
On behalf of Joe and the team, thank you for your 5-star review and sharing your experience! We're happy that everything was to your satisfaction. We look forward to seeing you again. Always a pleasure, The Laplante Chrysler Dodge Jeep Ram Team
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Amazing
September 28, 2020
The service from both the sales man Joe and also David was amazing. They both were very helpful and knowledgeable. I would recommend this dealership
Written By: Smith M
On behalf of Joe, David and the team, thank you for the 5-star review. We're happy that everything was to your satisfaction and deliver an enjoyable experience. If you need anything else, we're always here to help. All the best, The Laplante Chrysler Dodge Jeep Ram Team
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The Service Team at Laplante Chrysler Dodge
View ProfileGreat Customer Service
August 26, 2020
Dan took his time to go over everything and made sure I was comfortable with my purchase. Would highly recommend.
Written By: Samantha
Good afternoon Samantha! On behalf of Dan and the team, thank you for the 5-star review and sharing your experience. We're glad that your buying experience was a positive one. We're always here to help if you need us. Look forward to seeing you again. Best, The Laplante Chrysler Dodge Jeep RAM Team
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Overall a very enjoyable experience.
August 24, 2020
My wife and I went to the Laplante dealership to get an in-person look at the interior of a vehicle more so than to purchase. We did purchase a new RAM however and a very pleased with the purchase. Our salesman (Dan Marleau) was a pleasure to deal with from the moment we met him in the parking lot until we drove away. He was courteous and we never felt like we were being pressured. He was also knowledgeable with all the details of the vehicle and was always more than willing to go over any question we had. Always available, quick to respond and helpful with every aspect of the purchase right down to helping get my insurance lined up. The day we picked up the vehicle he spent a good while with us in the vehicle going over anything he thought was important or just good to know. We left the lot with a great overview of the vehicle and it’s features. My only complaint is the time we spent with the manager of the dealership. It was all very rushed and we got a sense of “let’s hurry up and get this over with”. I suspect it was so we didn't over anything too closely. Was very disappointed to go over details of the sale afterwards only to find charges that we were led to believe wouldn’t be there ( we were told only plus was taxes.. but found freight, admin fee, GAS ). Have to blame ourselves at the same point as we allowed it to happen but the rush tactics lead you right down that path. Bottom line if we were to be looking for another vehicle, we would certainly be looking for Dan to help us in that search.
Written By: Steven
Good morning Steven, Thank you for sharing your experience and feedback. We are thrilled that Dan could deliver an enjoyable experience. We are very proud to have him as a member of our team. We apologize that you also felt rushed. We will be contacting you shortly to review the numbers. We want to reassure you that we did not add any additional charges. Sincerely, The Laplante Chrysler Dodge Jeep RAM Team
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Excellent
August 20, 2020
If the service continue with their Exceptional Service, for sure I will recommend family and friends to go to Laplante Chrysler Dodge Jeep RM for service
Written By: Lucie
Hi Lucie, Thank you for the 5-star rating. Glad that you were well taken care of while in service. Our goal is to deliver an enjoyable experience to all friends and family. Look forward to seeing you again. Best, The Laplante Chrysler Dodge Jeep Ram Team
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The Service Team at Laplante Chrysler Dodge
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