Dilawri Chrysler Jeep Dodge

April 27, 2013

I can't say enough good things about this dealership. Before purchasing my 2013 Charger I was seriously considering a Ford Fusion. The experience with a certain Ford dealership in Ottawa was terrible when I decided to not buy the Fusion. The main difference with the experience at this dealership is they treat you incredibly well not matter what your intentions might be. You could be browsing, buying a used car or the most expensive car on the lot and you're going to get the same incredible service. Delivery on my Charger was 2 weeks earlier than anyone thought it would be, the car arrived with zero problems. I opted for extended warranties, but was fully informed as to their strengths and limits so made the choice fully informed. Dan Feldman was my salesman and I highly recommend him to anyone. I do need to give a thank you to Don Turner who helped me understand the warranty issues and put up with my constant emails. I'm especially grateful to Dan Denis who was instrumental in getting me into this car at a price point I could afford and ensuring that my every need was met from start to finish. Top notch service. I've been to many dealers in the Ottawa area and the crew here are without question that best there is.

Written By: D M

April 27, 2013

I can't say enough good things about this dealership. Before purchasing my 2013 Charger I was seriously considering a Ford Fusion. The experience with a certain Ford dealership in Ottawa was terrible when I decided to not buy the Fusion. The main difference with the experience at this dealership is they treat you incredibly well not matter what your intentions might be. You could be browsing, buying a used car or the most expensive car on the lot and you're going to get the same incredible service. Delivery on my Charger was 2 weeks earlier than anyone thought it would be, the car arrived with zero problems. I opted for extended warranties, but was fully informed as to their strengths and limits so made the choice fully informed. Dan Feldman was my salesman and I highly recommend him to anyone. I do need to give a thank you to Don Turner who helped me understand the warranty issues and put up with my constant emails. I'm especially grateful to Dan Denis who was instrumental in getting me into this car at a price point I could afford and ensuring that my every need was met from start to finish. Top notch service. I've been to many dealers in the Ottawa area and the crew here are without question that best there is.

Written By: D M

April 14, 2013

The sale man Khaled is very friendly. He is not selling anything I don't really need. And he is not a talkie sale man, but most time listening to what I need.

Written By: Ben Z

April 14, 2013

The sale man Khaled is very friendly. He is not selling anything I don't really need. And he is not a talkie sale man, but most time listening to what I need.

Written By: Ben Z

March 09, 2013

Our experience now, and in the past has always been excellent. This is our third vehicle purchase at Dilawri - the staff has always been pleasant, and accomodating, and willing to go "the extra mile" with client service. Kudos!

Written By: Dale D

March 09, 2013

Our experience now, and in the past has always been excellent. This is our third vehicle purchase at Dilawri - the staff has always been pleasant, and accomodating, and willing to go "the extra mile" with client service. Kudos!

Written By: Dale D

February 01, 2013

Great customer service, good price & quick delivery . Good communication. Kept us informed by email, phone and in person. Very accomodating. Delivered vehicle to our door with paperwork to sign, and picked up cheque & trade in. Never had to leave my office.

Written By: Pam S

February 01, 2013

Great customer service, good price & quick delivery . Good communication. Kept us informed by email, phone and in person. Very accomodating. Delivered vehicle to our door with paperwork to sign, and picked up cheque & trade in. Never had to leave my office.

Written By: Pam S

January 11, 2013

This is the second Jeep I've purchased from Dilawri. I bought my first one because of a deal listed in a newspaper at the time. I bought my second one because of the customer service and support I received every single time I visited the dealership for the subsequent 3 years. The sales and service departments have always treated me well. Although courtesy and customer service is top notch at this location, the dealership's commitment to my satisfaction through anticipating my needs, offering me perks without having to ask (eg. gratis car rental during servicing), and stepping up to the plate when things didn't go perfectly are the reasons why I bought my second Jeep at Dilawri. I didn't consider any other dealership, and I won't when it comes time to trade in this one. I got a very good price for my trade-in, and a great deal on my second Jeep. Negotiations were fast (as I requested). My time was respected (a MUST in order for me to do business with anyone).

Written By: Gavin M

December 21, 2012

I am beyond pleased with the service at Dilawri Jeep Dodge Chrysler. This is a crazy busy time for me and I am thrilled that the staff has been able to get me into a new vehicle so quickly. I bought my last vehicle from this dealership and while I'm sad to see her go, I'm excited to get into my new Grand Caravan. This has been the easiest, most stress-free car buying experience I've ever had. Mike Thomas actually listened to my "wants" in a vehicle and without putting pressure on me, guided me in the right direction. He returned my phonecalls promptly to answer my follow-up question and he was super friendly and knowledgeable. He should get a raise! LOL Robert Wallace handled the financial aspects and I don't know what he did but he worked some magic and got me a great deal...well under what I was expecting/able to pay. He got me into a brand new vehicle for less than I was expecting to pay for a used one, including taking my old vehicle and the outstanding balance with it. Like I said, he worked some real magic for this single, self-employed mother with a less than stellar credit rating. He should get a raise, too! :) I can't thank the staff enough, Mike and Rob in particular. I think everyone should go to Dilawri. And those of you who may be considered higher risk due to self-employment, or bruised credit, or perhaps lower income...definitely go to Dilawri first. They really can get you into a great vehicle at a fair price. I'm so happy!

Written By: Melissa M