Brantford Honda

July 27, 2024

Erica made buying a vehicle an easy task. We made an appt with her and even though the dealership was very busy she took the time to great us and let us know she needed to finish with another client. We are very indecisive people but she had all the patience in the world with us as we test drove quite a few vehicles. In the end we were lucky enough that our first choice was still available. The sales process was a breeze and Krista(?) answered all of our questions about warranty and financing. We highly recommend this dealership for your next process.

Written By: Laurie S

July 26, 2024

Pretty disappointed with our experience at Brantford Honda. Within a couple of days of picking up my 2021 Ford Escape, we noticed 2 chips in the windshield, a dent on the door that was not there when we first checked out the car, and a slow leak in one of the tires. Took it back the next day to see if there was anything they could do, they told me they would get back to me, and I’m still waiting. So far I have had to spend over $200 to get this all fixed.

Written By: Hanushka P

July 26, 2024

Deal with Steve on a issue with a 2018 CRV. He was easy to deal with, provided fair pricing and the communication was excellent. If you're looking to service or repair your Honda I recommend the team at Brantford Honda and particularly the fixed ops manager Steve. Thanks again!

Written By: Iman S

July 25, 2024

Written By: B k

July 22, 2024

HORRIBLE EXPERIENCE setup an appt to view a used vehicle as I had a 3 hour comutte to the dealership ! 3 hours into my journey I received a call from Hayden stating the vehicle was sent out for repair.. disappointed I then drove 3 hours back home . I reached out the next morning asking when it would return to reschedule a test drive ! so we setup a second appt. I then drove 4 hour and was on time for my appt to find another couple in the vehicle.. confused I spoke to one of the mangers who quickly said sorry we don't "hold cars" you simply have to wait your turn ..fine.. so I did .. the couple then handed back the keys and continued test driving other vehicles.. I was then given the keys and told by hunter it's was now available.. i handed over my info and off I went for a test drive !.. upon return I was told sorry the vehicle is sold while I was gone . Pardon ? I said a new sales lead in now in progress (with me) "my turn" hunter said sorry there's nothing we can do. I explained my frustration to both Chris and Laura who backed up there (in not so many words policy). The first one to put money in our hand policy is how or works ? how do u sell something no longer in your possession as I'm the new buyer ? absolutely disgusting customer service

Written By: peeinginthewind

July 20, 2024

Setup and appt to view a used vehicle as I had a 4 hour commute to the dealership ! 3 hours into my journey! I received a call from Hayden stating the vehicle was sent out for repair.. disappointed i then drove 3 hours back home. I reached out the next morning asking when it would return to reschedule a test drive ! So we setup a second appt .. I then drove 4 hours and was on time to my appt to find another couple in the vehicle .. confused I spoke to one of then managers who quickly said sorry we don’t “hold cars” you simply have to wait your turn .. fine … so I did .. the couple then handed back the keys and continued test driving other vehicles .. I was then given the keys told the vehicle is available .. handed over my info and off I went for a drive ! .. upon return I was told that the sorry the vehicle was sold while I was gone. Pardon ? I said a new sales lead is now in processes (with me) “my turn” hunter said sorry there’s nothing we can do .. I explained my frustrations to Chris and Laura who backed up there ( in not so many words policy ) the first one to put money in our hand policy is how it works ! How do u sell something no longer in your possession as I’m the new buyer ? Absolutely disgusting customer service..

Written By: Fabian K

July 19, 2024

Niall is an amazing service advisor- my car needed work done and he had it checked out, serviced, fixed up and returned to me practically all within 24 hours. Thanks for being so friendly and efficient!!

Written By: madi

July 18, 2024

Hayden was amazing to deal with! I had such a great experience. Highly recommend going to Hayden for your next vehicle!! thank you once again

Written By: Alicia R

July 12, 2024

I had an amazing experience with Hayden Taylor from Brantford Honda! He made sure I was fully taken care of and even picked me up from my home on my pick up day! I would highly recommend dealing with Hayden Taylor for your next vehicle. Krista in finance was also amazingly helpful. Thank you Brantford Honda for hiring these amazing people!

Written By: Faye G

July 11, 2024

Written By: Susan C