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Empire Auto Group

282 Springbank Dr , London, ON, N6J1E9

Member since June 24, 2015

282 Springbank Dr London ON N6J1E9

Overall Score

4.7

Empire Auto Group

1487 Reviews

201
Empire Auto Group

Review Ratings Breakdown

Consumer Reviews

*Showing a selection of the total reviews available from Google.

*Showing a selection of the total reviews available from Facebook.

Empire Auto Group Empire Auto Group
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July 05, 2024

(Translated by Google) Wendy provides excellent service. (Original) Wendy brinda un excelente servicio.

Written By: jose m

Empire Auto Group responded on July 06, 2024

Thank you for your positive comments about the service at Empire Auto Group East. We are proud of our team's dedication to customer satisfaction.

Empire Auto Group Empire Auto Group
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July 05, 2024

(Translated by Google) Wendy provides excellent customer service and attention (Original) Wendy presta un excelente servicio y atención al cliente

Written By: Carolina C

Empire Auto Group responded on July 06, 2024

Thank you for your positive feedback about our customer service at Empire Auto Group East. Your comments are greatly appreciated.

Empire Auto Group Empire Auto Group
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July 05, 2024

(Translated by Google) Wendy is the best! She explains everything very well...she is very kind and super professional! I recommend it 100% if you are thinking of buying a new vehicle. Wendy is the best! She explains everything so well, she is so friendly and super professional. I highly recommend her if you are thinking about getting a new car (Original) Wendy es la mejor! Ella le explica a uno todo super bien .. es muy amable y super profesional! La recomiendo 100% si estan pensando en comprar un nuevo vehículo Wendy is the best ! She explains everything so well, she is so friendly and super professional. I highly recommend her if you are thinking on getting a new car

Written By: Maria r

Empire Auto Group responded on July 06, 2024

Thank you for sharing your positive experience at Empire Auto Group East. We appreciate your recommendation and are glad that our team provided helpful and professional service.

Empire Auto Group Empire Auto Group
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July 05, 2024

Written By: Chris S

Empire Auto Group responded on July 06, 2024

Thank you for your positive rating. We appreciate your support and wish you well!

Empire Auto Group Empire Auto Group
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July 03, 2024

Deepak help me with getting my car loan approved in just one day he’s a really good sales person. You guys can go to him and he’ll do all the work while you are a sleep. Thank you Deepak for this wonderful car🙏🏾

Written By: JAVON J

Empire Auto Group responded on July 04, 2024

It's great to hear our team could assist with your car loan approval efficiently. Thank you for choosing Empire Auto Group East and sharing your positive experience. If we can be of further assistance, feel free to reach out.

Empire Auto Group Empire Auto Group
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June 28, 2024

This dealership is spotless clean and exquisite the sales people were pleasant to deal with and most importantly they were HONEST. They made our family very comfortable and we ended up purchasing from two delightful individuals Malek & Nick. Thank you everyone again for your help. 10/10

Written By: Ricky E

Empire Auto Group responded on June 29, 2024

Thank you for sharing your positive experience at Empire Auto Group East. We're pleased to hear that our team, including Malek and Nick, made your purchase comfortable and honest. We appreciate your business and are glad you felt well taken care of during your visit.

Empire Auto Group Empire Auto Group
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June 28, 2024

I was very satisfied with my purchase of my brand new Tesla. Empire Auto and all their staff have been very helpful and welcoming. They’ve made the purchase very easy for me and my family. If you are car shopping and looking for a reputable & reliable company then I would recommend Empire Auto over and over again. They are amazing! Thank you all staff and Nick

Written By: Mouhamad R

Empire Auto Group responded on June 29, 2024

Thank you for your high praise of Empire Auto Group East and our team's efforts. We appreciate the recommendation and are glad that your Tesla purchasing experience was seamless. Please continue to enjoy your new vehicle!

Empire Auto Group Empire Auto Group
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June 25, 2024

Highly satisfied especially Mr Deepak so helpful representative and get approval to my finance just for 7.99% as dealership interest rate.

Written By: Sanshika R

Empire Auto Group responded on June 26, 2024

Thank you for sharing your positive experience with financing at Empire Auto Group East. It's great to hear our team was able to assist effectively. We appreciate your feedback and are here for any further needs.

Empire Auto Group Empire Auto Group
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June 22, 2024

(Translated by Google) I had a terrible experience with this distributor. I bought my car in August 2023. Kia 2016 is apparently in good condition, I paid $19,000 and two months after having it I had to take it in because the ignition was bad. Fortunately I bought an extended warranty, but I had to pay $200 dollars anyway. Now recently in June 2024 without even being a year old, the car was It damaged the engine, I took the car to the dealership again and they told me that the engine was damaged and that I had to pay them $8,000 to replace the engine. The guarantee covers $4,000 and they inflate the prices to be able to charge the guarantee and the customer, “they win twice.” The saddest thing about all this is that 2 weeks before they sent me a message asking me to take the car for a preventive inspection, I took the car to them and they told me that they had to make some changes, but it was nothing serious , that they were trying to talk to the guarantee so that I wouldn't pay anything “it all sounded very nice.” After they inspected the car they never called me and I called them every week to find out when to take the car back to make the small changes, they told me that they were waiting for authorization, that was a pure lie, I don't know the reason for such a review and a few. weeks “SURPRISE” the car's engine is damaged. Latin friend, be careful, they deceive and scam. They scammed me “I bought a car in apparently very good condition” and in less than 1 year the ENGINE DAMAGED. I sacredly did his oil changes and his periodic inspections. When they were asked why the Engine if they supposedly opened by checking the car before, they told me that they do not check the engine. Now they wash their hands and I am left with a debt to the bank and no car. They are very kind but it is to be able to deceive you and unfortunately the sellers know what they are selling and they deceive you. I'm going to report them everywhere. THEY ARE SCAMMERS. I had a terrible experience with this dealer. I bought my car in August 2023. Kia 2016 is apparently in good condition, I paid $19,000 and two months after having it I had to take it because the ignition started bad. Fortunately I bought an extended warranty, but I had to pay $200 dollars anyway. Now recently in June 2024 without even being a year old, the car was It damaged the engine, I took the car to the dealer again and they told me that the engine was damaged and that I had to pay them $8,000 dollars to change the engine. The guarantee covers $4,000 and they inflate the prices to be able to charge the guarantee and the customer, “they win twice.” The saddest thing about all this is that 2 weeks before they sent me a message asking me to take the car for a preventive inspection, I took the car to them and they told me that they had to make some changes, but it was nothing serious, that they were trying to talk to the guarantee so that I wouldn't pay anything “it all sounded very nice.” After they inspected the car they never called me and I called them every week to find out when to take the car back to make the small changes, they told me that they were waiting for authorization, that was a pure lie, I don't know the reason for such a review and a few weeks “SURPRISE” the car's engine is damaged. Latin friend, be careful, they deceive and scam. They scammed me “I bought a car in apparently very good condition” and in less than 1 year the ENGINE DAMAGED. I did his oil changes sacredly and his periodic checks. When I asked them why the Engine if they supposedly opened by checking the car before, they told me that they do not check the engine. Now they wash their hands and I am left with a debt to the bank and no car. DON'T GO TO that dealer, they are very kind but it is to be able to deceive you and unfortunately the sellers know what they are selling and they deceive you. I'm going to report them everywhere. THEY ARE SCAMMERS. (Original) I had a terrible experience with this distributor. I bought my car in August 2023. Kia 2016 is apparently in good condition, I paid $19,000 and two months after having it I had to take it in because the ignition was bad. Fortunately I bought an extended warranty, but I had to pay $200 dollars anyway. Now recently in June 2024 without even being a year old, the car was It damaged the engine, I took the car to the dealership again and they told me that the engine was damaged and that I had to pay them $8,000 to replace the engine. The guarantee covers $4,000 and they inflate the prices to be able to charge the guarantee and the customer, “they win twice.” The saddest thing about all this is that 2 weeks before they sent me a message asking me to take the car for a preventive inspection, I took the car to them and they told me that they had to make some changes, but it was nothing serious, that they were trying to talk to the guarantee so that I wouldn't pay anything “it all sounded very nice.” After they inspected the car they never called me and I called them every week to find out when to take the car back to make the small changes, they told me that they were waiting for authorization, that was a pure lie, I don't know the reason for such a review and a few . weeks “SURPRISE” the car's engine is damaged. Latin friend, be careful, they deceive and scam. They scammed me “I bought a car in apparently very good condition” and in less than 1 year the ENGINE DAMAGED. I sacredly did his oil changes and his periodic inspections. When they were asked why the Engine if they supposedly opened by checking the car before, they told me that they do not check the engine. Now they wash their hands and I am left with a debt to the bank and no car. They are very kind but it is to be able to deceive you and unfortunately the sellers know what they are selling and they deceive you. I'm going to report them everywhere. THEY ARE SCAMMERS . Tuve una pésima experiencia con este dealer . Compré mi carro en Agosto 2023. Kia 2016 aparentemente está en buenas condiciones , pague $ 19.000 y a los dos meses de tenerlo me tocó llevarlo porque tenía malo el encendido started. Afortunadamente compré una garantía extendida , pero me tocó pagar $200 dólares como quiera . Ahora recientemente en junio de 2024 sin tener ni siquiera el año , el carro se le Dañó el motor , lleve el carro al dealer nuevamente y me dijeron que el motor estaba dañado y que tenía que pagarle $8.000 dólares por el cambio del motor . La garantía cubre $4.000 y ellos inflan los precios para poder cobrarle a la garantía y al cliente, “ganan por partida doble” . Lo más triste de todo esto es que 2 semanas anteriores ellos me enviaron un mensaje para que llevara el carro para una revisión preventiva, les lleve el carro y me dijeron que había que hacerles algunos cambios, pero no era nada grave , que estaban tratando de hablar con la garantía para que yo no pagara nada “ sonaba todo muy bonito”. Después que revisaron el carro más nunca me llamaron y yo los llamaba cada semana para saber cuando llevarle el carro nuevamente para hacer los pequeños cambios, me decían que estaban esperando que autorizaran , eso era pura mentira , desconozco la razón de tal revisión y a las pocas semanas “SORPRESA “se daña el motor del carro. Amigo latino , ten cuidado engaña y estafan . Me estafaron “compré un carro en muy buenas condiciones aparentemente” y en menos de 1 año se DAÑÓ El MOTOR . Yo le hacia sus cambios de aceite sagradamente y sus revisiones periódicas . Cuando les pregunté que porque se daño el Motor si ellos supuestamente abrían revisando el carro antes , me dijeron que ellos el motor no lo revisan . Ahora ellos se lavan las manos y yo quede con una deuda con el banco y sin carro. NO VALLAN a ese dealer son muy amables pero es para poder engañarte y lamentablemente los vendedores saben lo que están vendiendo y te engañan. Voy a denunciarlos por todas partes . SON UNOS ESTAFADORES.

Written By: Farid J

Empire Auto Group Empire Auto Group
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June 17, 2024

Dealt with sam. One of the best peoople you can deal with when buying a vehcile. Has come through with every promise. The best auto dealer. Ive dealt with. 10/10

Written By: C A

Empire Auto Group responded on June 18, 2024

Thank includes our team member at Empire Auto Group East met your expectations and delivered excellent service. We look forward to assisting you in the future with any vehicle needs. Thank you for choosing us for your automotive purchase.

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