370 W Hunt Club Rd W , Ottawa, ON, K2E 1A2
Member since May 21, 2015
370 W Hunt Club Rd W Ottawa ON K2E 1A21560 Reviews
474*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
March 04, 2023
Best place to buy and trade-in your car in Ottawa. A great team. Hossein is a very knowledgeable and patient salesman!
Written By: Moji
Thank you, Moji. We appreciate your feedback and the 5 STAR review!
March 02, 2023
Khalid was an incredible help in selecting our new car. Very professional, knowledge, patient and helpful. Overall a wonderful experience. Thank you Khalid so much.
Written By: Nadim D
Thank you, Nadim. We appreciate your feedback and the 5 STAR review!
February 25, 2023
The salesperson was very helpful. Answered every question. Sent pictures and videos as requested. Pointed out flaws that didn’t show in pictures so there would be no surprises. Love the car. Love their selection of cars. The entire experience was a pleasure. I will be back the next time I’m in the market. Thanks!
Written By: Rania B
We are happy to see that you have a 5-star experience with us. Thanks for sharing, Rania.
February 24, 2023
We were interested in buying a car from this dealership as per an ad on Marketplace. The used car posted had very little information, no pricing and trying to get answers from them on two occasions was to no avail. I guess they want people to buy elsewhere.. Not buying anything from them now. I understand why their reviews are on a decline now! I will not connect with their customer service simply because they probably won't answer.
Written By: JR B
Hi JR, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
February 18, 2023
Think twice before you put a deposit on a vehicle at this dealership unless you are 110% sure you are going to actually buy it. They will gladly swipe your credit card and I was assured that I would get the deposit back if I decided to not proceed with the purchase. However, they don't tell you that it'll take a couple of weeks and several phone calls to get your deposit back. They claim they cannot put it back on your card because that is "their procedure". The day I advised them that we were not proceeding with the purchase I was advised that a cheque would be drafted that day and sent out by mail. A week and a half later, and no cheque, and after several calls, most of which were never returned, I was told that the cheque had not even been issued. They said they would issue it and send it out, and when I said that I preferred to pick it up myself, I was again told that they don't do that. At this point I had no trust left and had to insist quite firmly that I would pick it up, and they finally relented. So 2 weeks and a lot of trouble to get my $500 back when they could have just put it back on my card. Now that is customer dis-service. Their mission statement should be -" We are not happy until the customer is not happy" !!!! I would have given 0 stars had that been an option.
Written By: Randy M
Hi Randy, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
February 18, 2023
Arshdeep was a very knowledgeable sales man. Answered all questions I had and helped me find a Gladiator in my price range with the features that I want.
Written By: Martin Y
Thank you, Martin. We appreciate your feedback and the 5 STAR review!
February 17, 2023
Bader was very helpful in answering any questions I had. He was knowledgeable regarding products & inventory questions I had. Overall, the sales team was very supportive while I was there. It didn’t take them long to help me at all
Written By: Wyatt M
Thank you, Wyatt. We appreciate your feedback and the 5 STAR review!
February 17, 2023
Always a great experience with Bader and the sales team. Bader is friendly, knowledgable, efficient and professional. Highly recommended!
Written By: BreAnna M
Thank you, BreAnna. We appreciate your feedback and the 5 STAR review!
February 17, 2023
I would recommend Bader to anyone looking for a vehicle. He is passionate, extremely knowledgeable and he provides excellent service. You’re guaranteed to get a great deal if you go with Bader!
Written By: JM J
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.