Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1526 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
May 02, 2024
I would like to thank Osman on the purchase of my Volkswagen beetle.He has been very helpful on anything that I have needed to know or have done.I would definitely go back to that dealership and request him. Thankyou Osmanš
Written By: Debbie C
We're glad to hear about your positive car buying experience at Empire Auto Group East, especially with the assistance of our team. Enjoy cruising in that Volkswagen Beetle!
May 01, 2024
Sam was really good, got me a car that I really wanted quick and easy. I really would recommend getting a car from here all my questions were answered. I felt really good with this purchasing experience
Written By: Dinjiyl W
We appreciate your vote of confidence about our team. It's good to know you found the process with Empire Auto Group East quick and straightforward, thank you. We take great pride in assisting clients like you throughout their car purchase.
April 30, 2024
If i can give a ZERO I WOULD!!! They have put my family in danger ..dont get them to work on your car will be worse ....started off withfront axle then rack and pinion paid for by them still had swaying issues they said bring in ford for alignment, tire balqnce, reer shocks, idler wheel, tentioner wheel, superntine belt, spark plugs, main drive axle front to back , not bolted sub frame ..loose bolts control arm driver side 2 out of 3 bolts.why tell us bring to ford when you wernt paying the bill still needs transmission work end of may ..wont pay for this when we havnt drivn car in 5 months and 5 months of payents .to pay to borrow other cars ..my kids where in this car ...thanks for selling us a broken car could have killed my family
Written By: Amanda M
April 30, 2024
This company is a shame. The owner dealt with my sister very unprofessionally. Nick is not professional. After one of his Sales rep sold a vehicle to her that had so much issues, they did not compensate her for bringing the vehicle back down to London for a 2 and a half hour journey to fix what should have never been happening with the vehicle when sold. My sister is highly unsatisfied and to think I too was going to go there and get a vehicle. When my sister wanted to take her business elsewhere they assured her this was the best option knowing it was not. We shall surely fight this in court because this is not professional at all. She does not want the vehicle because all the problems with the vehicle is going to cost her to fix and that should not be the case, considering that she just got the vehicle 2 weeks ago.
Written By: omolara o
April 30, 2024
This car place acts as if they have your best interest at heart and reel you in for a good review and then treats you like a lost puppy after they have done business. The car that they given me have all types of issues that is wrong with it and they fail to take the vehicle back. As a highly unsatisfied customer. They failed to disclose some issues with the vehicle and I had to drive 2.5 hrs to them to fix an issue they should have never sold the vehicle with to begin with. How it passed safety without a horn and broken turn signal light is beyond me and illegal. Well Iām not at peace and Justice will be served because this company dealt me wrong. š
Written By: Chosen V
Hello, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding your vehicle. Please send me an email with your preferred contact information to discuss this further. Thank you, amanda@pmol.ca
April 30, 2024
(Translated by Google) Excellent service. My husband and I were served by Wendy. She helped us make the best decision when purchasing our new car. (Original) Excelente servicio. Mi marido y yo fuimos atendidos por Wendy. Ella nos ayudĆ³ para tomar la mejor decisiĆ³n al adquirir nuestro nuevo carro.
Written By: Geraldine M
(Translated by Google) Thank you for your comments. At Empire Auto Group East, we value the decision you and your husband have made with the help of our team. We hope you are enjoying your new car. (Original) Gracias por tus comentarios. En Empire Auto Group East, valoramos la decisiĆ³n que usted y su marido han tomado con la ayuda de nuestro equipo. Esperamos que estĆ©n disfrutando de su nuevo carro.
April 30, 2024
Wendy from customer service help me a lot answering all the questions I had
Written By: Pablo A
We're pleased to hear our team was able to provide you with the necessary answers at Empire Auto Group East. Thanks for sharing your experience.
April 30, 2024
Thanks, Wendy. Great customer service. Recommended
Written By: Daniel B
We appreciate you recognizing our team's efforts. We're glad to hear your recommendation of Empire Auto Group East.
April 30, 2024
Wendy provides excellent customer service.
Written By: Angie S
We're glad our team at Empire Auto Group East provided excellent service to you. Thank you for acknowledging their efforts.
April 28, 2024
Truly one of the worst buying experience Iāve had. 1. āNickā the owner, is unprofessional and untrustworthy. He manipulated his way out of written agreements, and decided to back out of the trade in vehicle, after the loan amount was paid off and we had arrived to pick up the new vehicle. 2. Hostile environment, where I personally witnessed a fist fight between the sales staff. 3. All staff were complaining about subpar management, aka nick. 4. Installation was made on the vehicle, as agreed previously, and they managed to ruin the driver side seatbelt assembly. I was forced to take it locally to fix. The owner agreed to pay for it, then refused to pay once the $60 invoice was delivered. Iām not looking for any corrective action from this dealer, but I just want to make sure this doesnāt happen to anyone else. Take your money anywhere else, but here.
Written By: Ace
Hello Ahmed, It's been four years since your purchase, and this is the first we're hearing of any issues. We take customer satisfaction seriously, but we can't address problems we don't know about. If you had concerns at the time of purchase, we would have appreciated the opportunity to resolve them. Instead, airing them now without giving us a chance to help seems unfair. If you have any lingering issues or unresolved problems with your vehicle, please reach out directly so we can assist you. We're here to help, but we need to know what's wrong to fix it.
