Lindsay Buick GMC Ltd
150 Angeline St N , Lindsay, ON, K9V4N1
Member since July 03, 2014
150 Angeline St N Lindsay ON K9V4N1Overall Score
Lindsay Buick GMC Ltd1719 Reviews
1207Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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Efficient check in, somewhat disappointing check out.
September 17, 2019
Drop off of vehicle was very pleasant. Call for pick up of vehicle was not made, I had to follow up twice. Payment process was somewhat confusing to staff due to coupon and cashier was not rude but was abrupt, I found this to be unusual as all other staff are so friendly.
Written By: Kim
Thank you Kim for sharing this with us - we have past on your concerns to our service manager - Luke. We trust in the future we will be better prepared to service you better. Lindsay Buick GMC
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Service Compliant
September 16, 2019
On Thursday September 5, 2019, I brought my 2014 Chevy Cruze in for general scheduled maintenance. When I picked my car up I noticed when I reached 80kms the car was jerking and the engine light was coming on and I was getting to warning messages. I returned to Lindsay GMC Buick and was told that I needed to put in high octane gas because there was something in the gas. I returned to Lindsay GMC Buick on Friday and Saturday with the same issue. I was told that the car was "SAFE" to drive. On Monday on my way to Cobourg, the car started jerking and heard a pop. The car slowed down to 60kms in seconds with trucks behind me I thought was going to be in an accident. Luckily the trucks were able to swerve around me, avoiding an accident. The car was towed back to Lindsay GMC Buick on Monday September 9, 2019, were it remains. I kept asking what the cost of the repair would be and how long it would take. The answer was also we don't know what the problem is. I called GM Customer Service because I felt I was getting the run around. It was determined on Friday September 13, 2019 that the car requires a new motor. Which will cost up to $4,000 and this is not including the rental car cost. I requested that GM be contacted in regards to possibly helping with the cost due to the fact that the car is only out of power terrain warranty by 4 months and the car had not reached the KM of $160,000 and all service has been completed only by GM dealers which proves the car has been well maintained. This was suggested by another dealership [were I have purchased another car because I am no longer comfortable or feel safe driving my 2014 Cruze]. It should be noted Lindsay GMC Buick did not suggest contacting General Motors in regards to possible help and I was told the process was a lot of work. When I was asked when my car would be completed, I was told they did not know and probably not this week which is the week of September 16th. Today is Monday September 16, 2019 and I still have no car and know word when it will be finished. The General Motors Customer Service Representative tried to get information but did not get back to me. It seems her attempt was fruitless like mine. This is not acceptable for a GM dealership, no wonder GM always gets a bad rap. I have driven Chevy's since 1979 and I have never felt that I am being taken advantage of, as I do dealing with Lindsay GMC Buick. I have contacted media, trying to get help with my situation.
Written By: Donna
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There are no staff members associated with this review.
Service
September 16, 2019
Luke was awesome as always. Kept me up to date on what was going on. My car was ready when they said it would be.
Written By: Gayle
Thank you Gayle for sharing your experience servicing your vehicle with us - we're delighted your pleased with our timely service.
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Extremely pleased with entire service and transaction
September 12, 2019
Jesse was very professional and made the whole experience very pleasant. He was straight forward with the facts and did not pressure me into making a quick decision. Upon arriving for pick up, the vehicle was very clean, the paper work was all well organized and it took minimal time to complete the transaction. It was a joy to deal with Jesse. Thanks George
Written By: George
Thank you for your kind words, George! I'd was a pleasure assisting you with your new Terrain!! Enjoy the car!
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New truck
September 11, 2019
Sam is fantastic. This is I think the 5th truck if purchased from Sam. Always a great experience from a great guy
Written By: Joshua K
Hi Josh, thanks for such a great review. I very much appreciate the on going business that you and your family continue with me and Lindsay Buick GMC. If you need any assistance with anything please let me know. Thanks, Sam.
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September 11, 2019
Lori is absolutely amazing. She answered all of our questions and ensured we were happy! 100% recommend her and Lindsay Buick
Written By: Amanda V
Thank you Amanda for your kind words about our sales team and your confidence in us to recommend us. We greatly appreciate it!
September 11, 2019
Written By: Josh S
Thanks Josh - appreciate your 5 stars!
Great customer service
September 11, 2019
No pressure, was patient and very friendly would definitely go back. It’s a clean environment, sales people are friendly. Quick responses when I had questions, joe was very knowledgeable
Written By: Melissa
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September 11, 2019
Written By: Michael J
Thank you Michael - appreciate the high 5!
September 11, 2019
Written By: Michael J
Thank you Michael - appreciate the high 5!
