That Car Place

Hi Monica, Thanks for sharing your very positive experience with us. We do our best to grow in all aspects of our business so it's wonderful to hear that we're growing in the right areas and sticking to what's important (happy customers and offering competitive prices within the auto industry). ENJOY your vehicle, ride safe and have a fantastic day :-) That Car Place

Hi Sam, We would like to apologize for the way things have unfolded up to this point and how that’s made you feel. When customers have experienced speed bumps in the past with their credit it can be more challenging and time consuming to get approval from lenders compared to customers with good credit. Why…because we are at the mercy of our lenders and their response time. We would like to explain the situation further and first state that your application was processed shortly after you left. Second, we work with over 27 different lenders and do our finest to obtain the absolute best deal possible for every customer. How do we do this? Well, we don’t just submit your application to all 27 lenders at the same time as this would hurt your credit score. Once an application gets sent to a lender, they analyze it and depending on the customer’s credit history and other factors, they will either accept or decline your application. The more challenging applications can take up to 6 hours just to receive a response before we can continue seeking approval from the next lender. We are empathetic towards the fact that your vehicle broke down, but this is something we could not have prevented. We also understand that the timing of that happening couldn’t have been worse and that put you in a tight situation. With that said, let’s say that we were able to get you approved in a more satisfactory timeframe, it still would have taken additional time to safety and detail the vehicle before you took delivery. Every vehicle goes through a rigorous 150 point inspection to ensure it is road safe before taking delivery. Perhaps better communication to let you know our process would have helped. We were disappointed in hearing the negative voicemail that was left and reading this review but please understand that it was your credit situation that made it difficult to achieve an approval within the timeframe expected. We go the extra mile and work applications through as many lenders as we possibly can, which is why sometimes it can take longer than average. With all of that said, we are still willing to assist you either now or anytime in the future should you decide to work with us. We can help challenged credit customers if they are willing to work with us. We strive for customer satisfaction and I hope you can understand our sincere approach to assist you. That Car Place

Hi Sam, We would like to apologize for the way things have unfolded up to this point and how that’s made you feel. When customers have experienced speed bumps in the past with their credit it can be more challenging and time consuming to get approval from lenders compared to customers with good credit. Why…because we are at the mercy of our lenders and their response time. We would like to explain the situation further and first state that your application was processed shortly after you left. Second, we work with over 27 different lenders and do our finest to obtain the absolute best deal possible for every customer. How do we do this? Well, we don’t just submit your application to all 27 lenders at the same time as this would hurt your credit score. Once an application gets sent to a lender, they analyze it and depending on the customer’s credit history and other factors, they will either accept or decline your application. The more challenging applications can take up to 6 hours just to receive a response before we can continue seeking approval from the next lender. We are empathetic towards the fact that your vehicle broke down, but this is something we could not have prevented. We also understand that the timing of that happening couldn’t have been worse and that put you in a tight situation. With that said, let’s say that we were able to get you approved in a more satisfactory timeframe, it still would have taken additional time to safety and detail the vehicle before you took delivery. Every vehicle goes through a rigorous 150 point inspection to ensure it is road safe before taking delivery. Perhaps better communication to let you know our process would have helped. We were disappointed in hearing the negative voicemail that was left and reading this review but please understand that it was your credit situation that made it difficult to achieve an approval within the timeframe expected. We go the extra mile and work applications through as many lenders as we possibly can, which is why sometimes it can take longer than average. With all of that said, we are still willing to assist you either now or anytime in the future should you decide to work with us. We can help challenged credit customers if they are willing to work with us. We strive for customer satisfaction and I hope you can understand our sincere approach to assist you. That Car Place

Hi Ryan, We are excited and relieved to hear we restored your faith in car dealerships by treating you right and going above and beyond. Simply listening to each of our customers needs, offering advice when needed and clear communication can only result in a positive outcome. Please share your experience with family and friends as we pay out $150 for referrals and would be happy to provide the same level of experience to them as you received. Enjoy your new car :-) That Car Place

Hi Ryan, We are excited and relieved to hear we restored your faith in car dealerships by treating you right and going above and beyond. Simply listening to each of our customers needs, offering advice when needed and clear communication can only result in a positive outcome. Please share your experience with family and friends as we pay out $150 for referrals and would be happy to provide the same level of experience to them as you received. Enjoy your new car :-) That Car Place

Hi Tarik, Thank you sharing your positive 5 star rating experience with us. We're as happy as you are about the excellent service you received, the fact that you love your new 2008 Honda Civic and that you feel good about your purchase. Please share your experience with family and friends as we do pay customers that refer others to us $150 if they buy a vehicle. Enjoy your new vehicle :-) That Car Place

Hi Shannon, Thanks so much for sharing your positive experience. We're happy your happy :) please share your experience with family and friends and we'll be sure to treat them with the same level of service that you received. Enjoy the new set of wheels and drive safe. That Car Place