Kia On Hunt Club

May 17, 2017

Great experience in my car purchase

Written By: Vanlang N

May 15, 2017

My bad for bringing my car here again after my last experience. I thought they could handle a simple undercoating spray but nope. I had an appointment early morning, I was told my car would be ready between 4-6. I called after 5pm and was told the service department was closed. Would have been nice to know they were keeping my car overnight.

Written By: Julie C

May 15, 2017

My bad for bringing my car here again after my last experience. I thought they could handle a simple undercoating spray but nope. I had an appointment early morning, I was told my car would be ready between 4-6. I called after 5pm and was told the service department was closed. Would have been nice to know they were keeping my car overnight.

Written By: Julie C

May 12, 2017

Written By: Rohit M

May 12, 2017

Written By: Rohit M

May 12, 2017

Edit: May 12 - Will, the Service Manager, called the Bank St Kia location, and arranged for a discount to be applied to my bill. I was thoroughly surprised and impressed by this gesture of good will. I've subsequently updated by rating from 1-star to 3-star, as a decent attempt was made to make amends. ---------------- 1. On Monday May 8, I booked an appointment with Kia on Hunt Club for Thursday, May 11 a. My appointment was for labour-only service on both front/back brakes and rotors 2. Following my phone call, I called back to ask for a quote on OEM parts from Kia 3. We spoke with Bill, the Parts Manager; he was very rude to us, refusing to give us a rough quote, without a VIN number 4. We then called Dilawri Bank Street Kia, and received the information and quote he wanted without issue 5. We called Kia on Hunt Club, and spoke to Will, the Service Manager. 6. We were assured we’d be taken care of, and to keep the appointment. 7. We went there today for our appointment, arriving at approximately 8:30am, where Will told us “I’ll be there in a minute” 8. At 9:30, we still had not spoken to him, nor had anyone began my work order. 9. At this point, our morning wasted, I opted to simply leave with my business I call Dilawri Bank Street Kia, and asked if they could fit me in that same day. I dropped my car off there at 10:15am this morning; after speaking with the staff, they were apologetic regarding the reception I received at Hunt Club Kia. In fact, one of the staff even mentioned “Oh you had a run-in with Bill, eh?” implying this was not the first occurrence. Clearly by the score the service area has on DealerRater, my experience was not isolated. I would recommend going to Bank Street Kia, or going to a third-party independant repair shop.

Written By: David A

May 12, 2017

Edit: May 12 - Will, the Service Manager, called the Bank St Kia location, and arranged for a discount to be applied to my bill. I was thoroughly surprised and impressed by this gesture of good will. I've subsequently updated by rating from 1-star to 3-star, as a decent attempt was made to make amends. ---------------- 1. On Monday May 8, I booked an appointment with Kia on Hunt Club for Thursday, May 11 a. My appointment was for labour-only service on both front/back brakes and rotors 2. Following my phone call, I called back to ask for a quote on OEM parts from Kia 3. We spoke with Bill, the Parts Manager; he was very rude to us, refusing to give us a rough quote, without a VIN number 4. We then called Dilawri Bank Street Kia, and received the information and quote he wanted without issue 5. We called Kia on Hunt Club, and spoke to Will, the Service Manager. 6. We were assured we’d be taken care of, and to keep the appointment. 7. We went there today for our appointment, arriving at approximately 8:30am, where Will told us “I’ll be there in a minute” 8. At 9:30, we still had not spoken to him, nor had anyone began my work order. 9. At this point, our morning wasted, I opted to simply leave with my business I call Dilawri Bank Street Kia, and asked if they could fit me in that same day. I dropped my car off there at 10:15am this morning; after speaking with the staff, they were apologetic regarding the reception I received at Hunt Club Kia. In fact, one of the staff even mentioned “Oh you had a run-in with Bill, eh?” implying this was not the first occurrence. Clearly by the score the service area has on DealerRater, my experience was not isolated. I would recommend going to Bank Street Kia, or going to a third-party independant repair shop.

Written By: David A

May 11, 2017

Horrible service, dropped off my vehicle for an oil change and they ended up keeping it for 4 days without letting me know until the 3rd day. They didn't give me a loaner car so I had no way of getting around. Finally when the car was ready, I called in for someone to pick me up but after calling 4 times, I ended up calling a cab. And don't get me started about when I was purchasing the vehicle. All I'm saying is if they really valued my business, they should at least act like it.

Written By: Maa J

May 11, 2017

Horrible service, dropped off my vehicle for an oil change and they ended up keeping it for 4 days without letting me know until the 3rd day. They didn't give me a loaner car so I had no way of getting around. Finally when the car was ready, I called in for someone to pick me up but after calling 4 times, I ended up calling a cab. And don't get me started about when I was purchasing the vehicle. All I'm saying is if they really valued my business, they should at least act like it.

Written By: Maa J

May 04, 2017

Written By: Adam M