Experience Hyundai
15 Mount Edward Road , Charlottetown, PE, C1A 5R7
Member since March 12, 2015
15 Mount Edward Road Charlottetown PE C1A 5R7Overall Score
Experience Hyundai1036 Reviews
599Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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Kas
December 07, 2018
Always a pleasure dealing with Kas. I wouldn't want to work with anyone else. A gentleman who knows his business and works hard to find you the best deal.
Written By: Cynthia
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December 06, 2018
Written By: Wang K
Thank you for your review. We hope to earn even more of those stars from you in the future!
December 04, 2018
Sales team is extremely good, but after sales service is poor (really poor). Many times they behave as if they don't know you. Response from management is hardly expected. Many times I repaint purchasing my new car from them- especially when I see the comfort in dealing my friends with other service providers. I would strongly NOT recommend Experience Hyundai.
Written By: Chitta R
Thank you Chitta Ranjan!
December 03, 2018
Worst service ever. Had an appt pre booked for 9:30 am for an oil change warranty check. Had to have an alignment to qualify for warranty agreement fulfillment. Drove from Summerside. Get my work done at Charlottetown dept as this is where I bought my vehicle. 3 hours later I come back. Ask about my SUV. Guy in service can't find my paperwork. Car not in bay. Tells me 3 times they have a new system today. Takes me inside and says he will be right back. Half hour later I go back to the bay... I say "my car?" ... he says oh yeah. I'll find it. After I'd watched him stand there for 20 min talking to a co worker holding a coffee. He tried to tell me he didnt get back to me because he was dealing with 2 other customers. Said my car wasn't started yet that he hadn't agreed on a time that it would be done. I said...I pre booked an appointment for 9:30 am and drove an hour to get there... not to mention waited 3 plus hours. I took my car and left. What the heck? Appointments mean nothing I guess. And poor customer service. Didnt even tell me his name.
Written By: Sandy m
Hi Sandy, Thank you for bringing this to our attention. We're very sorry that you had a frustrating experience and that we have left you with a negative impression of our service department. Please know that we take these comments very seriously and our Service Manager Norm Doucette would like to speak with you further regarding them. Please reach out to him at 902.569.2277 at your earliest convenience - he will be anticipating your call and will do all that he can to resolve and correct the situation.
December 03, 2018
Worst service ever. Had an appt pre booked for 9:30 am for an oil change warranty check. Had to have an alignment to qualify for warranty agreement fulfillment. Drove from Summerside. Get my work done at Charlottetown dept as this is where I bought my vehicle. 3 hours later I come back. Ask about my SUV. Guy in service can't find my paperwork. Car not in bay. Tells me 3 times they have a new system today. Takes me inside and says he will be right back. Half hour later I go back to the bay... I say "my car?" ... he says oh yeah. I'll find it. After I'd watched him stand there for 20 min talking to a co worker holding a coffee. He tried to tell me he didnt get back to me because he was dealing with 2 other customers. Said my car wasn't started yet that he hadn't agreed on a time that it would be done. I said...I pre booked an appointment for 9:30 am and drove an hour to get there... not to mention waited 3 plus hours. I took my car and left. What the heck? Appointments mean nothing I guess. And poor customer service. Didnt even tell me his name.
Written By: Sandy m
Hi Sandy, Thank you for bringing this to our attention. We're very sorry that you had a frustrating experience and that we have left you with a negative impression of our service department. Please know that we take these comments very seriously and our Service Manager Norm Doucette would like to speak with you further regarding them. Please reach out to him at 902.569.2277 at your earliest convenience - he will be anticipating your call and will do all that he can to resolve and correct the situation.
December 01, 2018
Go see Dave Wigmore he is the best
Written By: David H
Thank you, David! We'll be sure to pass this along to him!
December 01, 2018
Go see Dave Wigmore he is the best
Written By: David H
Thank you, David! We'll be sure to pass this along to him!
November 28, 2018
Written By: Kristine C
Thank you Kristine!
November 28, 2018
Written By: Kristine C
Thank you Kristine!
He was extremely helpful, and upfront about anything i had questions about.
November 27, 2018
From the start he was very friendly and helpful. Did everything he could to cater to what I wanted, while explaining any questioned I had and being up front with anything he felt may or may not have been something i myself was interested in. I have nothing to complain about the whole experience.
Written By: Patrick
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