Saskatoon Motor Products

Hello Blake. We are sorry that you are having electrical problems with your vehicle resulting from the aftermarket remote starter in your car. We understand how frustrating intermittent electrical problems can be. General Motors or SMP cannot be responsible for these problems since we did not do the work or sell you the parts. Nonetheless, goodwill assistance has been extended to you well beyond what would be considered normal. In addition, the possibility of paint loss or a missing FOB was seriously investigated, as SMP stands solidly behind its commitment to customer care, and this was determined to not be the case. We sincerely hope that you have been able to get your vehicle’s electrical issues resolved, and that your car problems are now far behind you.

John, our service advisors inform customers about services that are recommended at certain kilometers. They do this to inform the customer of the recommended regular maintenance of the vehicle, and it is always an option. Thank you for your concerns.

Hi Clark, we apologize for the inconvenience. Please book an appointment so that we can have another look at it. Thank you!

We are sorry to hear that you had some recent bad luck with your 2011 Pick-up. It looks like you were in to our service department in the middle of January for a new battery, which certainly is part of regular vehicle maintenance and repair. Then two days later, your vehicle required a new starter and fuse block. Also, a complete AVR was done. The new battery was tested, and it was good. The service department also tested for a possible parasitic draw, and this was shown to be satisfactory as well. As a courtesy, labour and parts discounts were extended to you. Unfortunately, since vehicle charging and electrical systems are complex, it may take more than one visit to pinpoint a problem. We are sorry that you had that inconvenience. If there is more that our service department can do for you, please do not hesitate to give us a call.