Brantford Honda
378 King George Rd , Brantford, ON, N3T5L8
Member since March 28, 2014
378 King George Rd Brantford ON N3T5L8Overall Score
Brantford Honda2410 Reviews
1293Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
April 22, 2025
I’ve been a loyal customer of Brantford Honda for years. I’ve purchased multiple vehicles here and always bring them back for regular servicing. That loyalty has brought a lot of business to this dealership, but unfortunately, my recent experience has been extremely disappointing. My vehicle recently developed several serious issues, including a flashing transmission light, flashing parking brake light, and other concerning warnings. I’m genuinely afraid to drive it, yet I rely on this car to get to work. When I called in to explain the situation, I was hoping for some level of understanding or support — instead, I was met with a dismissive attitude from the service advisor, who invalidated my concerns and made it clear that no exceptions could be made. The earliest appointment offered was two weeks out, which is unacceptable given the nature of the issues. As someone who has invested a lot of trust and money into this dealership over the years, I expected better. Emergencies and urgent issues like this should be treated with more care and flexibility, especially for long-time customers. I’m incredibly disappointed by the lack of empathy and support, and it’s made me seriously reconsider continuing to give my business to Brantford Honda.
Written By: Owen W
April 21, 2025
Written By: Anna O
April 21, 2025
Written By: Shelley D
April 20, 2025
Excellent service!
Written By: Craig B
Thank you, Craig! We’re so glad to hear you had an excellent experience with us. We appreciate your feedback and look forward to serving you again soon!
April 18, 2025
Very helpful and salesman Hunter was very efficient and friendly.
Written By: Trudy H
Thank you, Trudy! We're so glad to hear you had a helpful experience and that Hunter took great care of you. We'll be sure to pass along your kind words to him. We appreciate your support and hope to see you again soon!
April 18, 2025
Written By: Andrew H
April 17, 2025
Thank you Krista and Brantford Honda for going “above and beyond!” I was looking for a sales receipt from six years ago for a car I bought at Brantford Honda. I wanted to gift the car to my daughter and in BC you need to prove you have paid tax. Unfortunately , the files were buried in their storage room (it had been six years) BUT Krista took the time to try to find my bill of sale! And, she found it! Words cannot say how grateful I am! Thank you Krista and Brantford Honda for going above and beyond:)
Written By: ROXANNE C
Thank you so much, Roxanne! We're so glad Krista could go above and beyond to help you find your bill of sale, and we’re thrilled it worked out! It's moments like this that remind us of the importance of providing personal, attentive service. Your gratitude means the world to us, and we’re happy to have been a part of making this special gift for your daughter possible. Thank you for choosing Brantford Honda!
April 16, 2025
I was particularly impressed with how Ryan went the extra mile to ensure my satisfaction
Written By: Annabelle G
Thank you, Annabelle! We're thrilled to hear that Ryan went the extra mile for you—that's exactly the kind of service we strive for. We'll be sure to share your feedback with him. We truly appreciate your kind words and look forward to seeing you again!
April 15, 2025
Written By: Dave
April 15, 2025
Working with the service manager was great - Trevor is super helpful, personable, and patient in explaining any questions I may have. The service experience itself is top notch, thanks to the people in that department. However, I've removed 1 star because on top of the fees for the sevice, there was an additional "shop fee" for some reason, which is a hidden fee since it's only added after the invoice, alongside taxes/etc. Removed 1 more star because I've been asked to write a review 3 separate times via emails/texts AND called to write one in the 1 week since I've had this service done.
Written By: Cameron L
Thank you for sharing your feedback, Cameron. We're glad to hear that Trevor provided excellent service and was able to answer your questions! We take pride in delivering a top-notch experience to all our customers. We do apologize for any confusion regarding the additional shop fee. We understand how unexpected fees can be frustrating, and we’re always working to make sure everything is transparent during the service process. Regarding the review requests, we sincerely apologize if you felt overwhelmed by the follow-ups. We'll make sure to review this process to improve your experience in the future. We truly appreciate your feedback and your business, and we hope to have the opportunity to serve you again.
