Experience Hyundai
15 Mount Edward Road , Charlottetown, PE, C1A 5R7
Member since March 12, 2015
15 Mount Edward Road Charlottetown PE C1A 5R7Overall Score
Experience Hyundai1040 Reviews
599Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
January 24, 2024
This was my second time in a month visiting the dealership, firstly I went back in November for a safety system issue and they told me they couldn’t look at it and I had to book an appointment, which apparently was a month after. I was supposed to pick up in the evening but I never got a call or anything so I had to call and inquire about it, and they were like “oh yeah you won’t get your car till tomorrow”, you’re supposed to call me and inform me about it I wouldn’t have to call and check myself. Same warning came again after a month and went in again after waiting 2 weeks and later on they called me and said I won’t be able to pick my car up till Friday or so as they have to order a part. I asked for a loaner car till then cause it was like 3-4 days and they were like “we don’t have any and we can’t do anything about it, just have to wait”. I went in to talk to the manager but he wasn’t there. I’m left with one vehicle and have to drive back and forth to mange with a family of 4. This is not a way to deal with a customer and just tell them they have to wait. Not happy at all, also the service agents don’t really know a lot about what’s happening, more like they’re just there
Written By: Sukhman S
Hello Sukhman. We sincerely apologize for your experience with our dealership. Typically we have excellent communication especially with our ability to send updates and videos via mobile and regret that we dropped the ball. We will be sure to look into why there was a lack of communication in this particular case so we can remedy our methods for the future. Also, we understand the frustration of not being offered a loaner vehicle. This is typically a service we offered in the past but with the auto industries inventory struggles we have not had enough inventory to be able to continue offering this service. We truly are sorry about the situation and wish we could make it right. If you would like to discuss the situation further please contact our Service Manager Devin Russell at d.russell@steeleauto.com
January 21, 2024
It’s worse place to buy car , run through a problem they know how to make you cross the warranty , especially the women judy pretty racist behaviour and attitude
Written By: Dupinder S
Hello Dupinder. Upon review we have not been able to find your name in our system as a customer of Experience Hyundai and we also do not have an employee named Judy on staff. We do hope this is an error. If this is not an error and is indeed a reflection of your experience with our dealership, then we deeply regret your experience and do not take such allegations lightly. We would love a chance to understand what happened and make it right as our dealership does not stand for discrimination and strive for diversity and inclusion in the workplace. Please contact our Service Manager, Devin Russell by phone at (902) 569-2277 extension 16203 or email d.russell@Steeleauto.com at your earliest convenience.
January 20, 2024
Chris is sales was great. Everything else about this dealership was awful.
Written By: Kreedan W
Hi Kreedan. We regret that you had a bad experience with our dealership. We would love the opportunity to learn more about what happened and try to make it right. Please call (902) 569-2277 at your earliest convenience.
Horrible
January 15, 2024
The buying process itself was ok was talked into a extended warranty with the stipulations we didn't use it by 200 thousand kilometers or 6 years we could use it in store credit well low and behold we hit he 200 000 and we call now its we have to make it to 6 years which was our term so we were blatantly lied to shame in you
Written By: Candy
Related Staff:
There are no staff members associated with this review.
December 30, 2023
Good service oriented staffs
Written By: Edfel B
Thanks Edfel for the wonderful review!
December 03, 2023
Written By: Paul n
Thanks Paul for the 5-star review!😊
November 25, 2023
Friendly staff
Written By: James P
Thanks for the great review James!
November 25, 2023
Bought a new to me used vehicle from the team at Experience Hyundai and what a phenomenal experience (no pun intended) The staff here are fantastic and will go above and beyond to make sure your buying experience is seamless and efficient!
Written By: Devin R
Thanks so much Devin for the kind words! We are thrilled that you enjoyed your experience and hope you enjoy your new vehicle.
Horrible service…
November 14, 2023
They don’t care about the customers needs. as long as it’s money in their pocket. Put a new inspection sticker on a car that needed 3000$ worth of work when I took it to my mechanic. Oh and they wouldn’t let me in the garage to even see what was replaced. Then acted like it was normal to need that much work after an inspection sticker was put. In my opinion they’re crooks. What would have happened if I bought that car. The car was already thousands of dollars over priced. Don’t shop here. They don’t care. They just want your money and to ruin your credit scores.
Written By: Emma
Related Staff:
There are no staff members associated with this review.
November 07, 2023
Bought a brand new Kona N loving it, staff is awesome to deal with.
Written By: depen d
Thank Depen for the amazing review! Enjoy your Kona N!
