Steele Honda

August 12, 2020

Written By: Aaron M

July 30, 2020

Why aren't you driving a Honda? Best car and service anywhere!

Written By: Kelly D

July 30, 2020

Why aren't you driving a Honda? Best car and service anywhere!

Written By: Kelly D

July 29, 2020

We will not be dealing with this dealership in the future. Their complete disregard for customer satisfaction and inconsistencies in providing reliable information is what created a horrible experience for my brother & family.

Written By: Sarah E

July 29, 2020

We will not be dealing with this dealership in the future. Their complete disregard for customer satisfaction and inconsistencies in providing reliable information is what created a horrible experience for my brother & family.

Written By: Sarah E

July 28, 2020

Extremely disappointed in this Steel Honda Dealership and their misleading customer service online & accusatory approach of in person Customer Service Representative Kelly who accused & embarrassed me in front of other customers & Honda employees present a week after I made the horrible decision to bring my vehicle to their dealership. It has been a nightmare for myself & my family (with two toddlers)during this difficult time and we moved to St.Johns a few months ago from Grandfalls, NL. I have been a loyal Honda customer for years (and my family); this is the first time I have encountered the in-expertise of their technicians in Service Department (who provided an advice on what my vehicle needed in order to fix a problem (rattling noise from the front of my car that only got worse, especially when driven on the hwy with my children present in the var) My vehocle was serviced & a road test was apparently also completed by Honda Steele staff in St.John's - much to my dismayed, the problem was not fixed & my car was not safe to drive) To make matters worse, I personally went to the dealership & was accused for possibly getting my breaks replaced by a “third party private company” hence the quality of my breaks was blamed AFTER the supposedly service completed before ny car was returned to my family & I. I was eventually told by the Service Rep. (After being conveniently Acccused) that I’d have to spend about $1000 to get my brakes replaced and THAT should fix the problem for sure this time. It was apparently my Own fault for having them replaced by a "third party company" that mislead & replaced breaks of the lowest quality - that wouldn't havr been by a Honda Dealership (her justification: she couldn't confirm my Honda client File: she didn't have access to the service information from other Honda dealerships In NEWFOUNDLAND!) I was to be blamed as a customer for asking the question. I have ONLY ever had my vehicle serviced at the dealership & to date, relied on their expertise and was Never embarrassed, accused in this manner. I left their dealership extremely frustrated as no one was able to help me, and told me to rent a car UNTIL the next appointment I was asked to book to get the breaks replaced. Or just drive it back to my house - while I was told it may not be safe to drive. It was "demanded" of me or politely Asked" - I really did not have a Choice as their Loyal Customer; did I? My family & children, during these difficult/uncertain times - we ALL rely on our safe vehicles for commute & our homes. Just like I asked WHY was this not done earlier? As they had to replace the wheel bearing and align the wheels. Why didn’t they recommend breaks (it was ALL done within 2 weeks from the service date) - the reply was “maybe they didn’t look at the breaks then.....” It is beyond me how my situation was being handled. Online chat platform - I talked to Samantha for MOST of my day via the social media chat (on Steel Honda’s website) - long story short, I ended up calling the dealership before they closed as I didn’t get a call back as promised and talked to the Real Samantha (who works at the dealership& confirmed Her picture is used but the conversation I had was with someone Else pretending to be her to provide service) Samantha was a pleasure to talk to.... However, after a Long frustrating and stressful day to get my vehicle fixed so our family had a car, NOTHING was done. My breaks were changed at a Honda dealership (their Service Manager then confirmed) and in August, 2018! I was under the impression that he was familiar with the issues well, however, we just went in circles and eventually hung up on us. Online chat was ALL misleading & wrong promises to resolve the matter and basically you’re just fooled as a client. With COVID restrictions & online platform being promoted for communication & help. How is your dealership okay with providing wrong information, provide appointment times & confirmations so openly which not only extremely inconvenient, a complete waste of time and nothing gets rectified.

Written By: Tony N

July 28, 2020

Extremely disappointed in this Steel Honda Dealership and their misleading customer service online & accusatory approach of in person Customer Service Representative Kelly who accused & embarrassed me in front of other customers & Honda employees present a week after I made the horrible decision to bring my vehicle to their dealership. It has been a nightmare for myself & my family (with two toddlers)during this difficult time and we moved to St.Johns a few months ago from Grandfalls, NL. I have been a loyal Honda customer for years (and my family); this is the first time I have encountered the in-expertise of their technicians in Service Department (who provided an advice on what my vehicle needed in order to fix a problem (rattling noise from the front of my car that only got worse, especially when driven on the hwy with my children present in the var) My vehocle was serviced & a road test was apparently also completed by Honda Steele staff in St.John's - much to my dismayed, the problem was not fixed & my car was not safe to drive) To make matters worse, I personally went to the dealership & was accused for possibly getting my breaks replaced by a “third party private company” hence the quality of my breaks was blamed AFTER the supposedly service completed before ny car was returned to my family & I. I was eventually told by the Service Rep. (After being conveniently Acccused) that I’d have to spend about $1000 to get my brakes replaced and THAT should fix the problem for sure this time. It was apparently my Own fault for having them replaced by a "third party company" that mislead & replaced breaks of the lowest quality - that wouldn't havr been by a Honda Dealership (her justification: she couldn't confirm my Honda client File: she didn't have access to the service information from other Honda dealerships In NEWFOUNDLAND!) I was to be blamed as a customer for asking the question. I have ONLY ever had my vehicle serviced at the dealership & to date, relied on their expertise and was Never embarrassed, accused in this manner. I left their dealership extremely frustrated as no one was able to help me, and told me to rent a car UNTIL the next appointment I was asked to book to get the breaks replaced. Or just drive it back to my house - while I was told it may not be safe to drive. It was "demanded" of me or politely Asked" - I really did not have a Choice as their Loyal Customer; did I? My family & children, during these difficult/uncertain times - we ALL rely on our safe vehicles for commute & our homes. Just like I asked WHY was this not done earlier? As they had to replace the wheel bearing and align the wheels. Why didn’t they recommend breaks (it was ALL done within 2 weeks from the service date) - the reply was “maybe they didn’t look at the breaks then.....” It is beyond me how my situation was being handled. Online chat platform - I talked to Samantha for MOST of my day via the social media chat (on Steel Honda’s website) - long story short, I ended up calling the dealership before they closed as I didn’t get a call back as promised and talked to the Real Samantha (who works at the dealership& confirmed Her picture is used but the conversation I had was with someone Else pretending to be her to provide service) Samantha was a pleasure to talk to.... However, after a Long frustrating and stressful day to get my vehicle fixed so our family had a car, NOTHING was done. My breaks were changed at a Honda dealership (their Service Manager then confirmed) and in August, 2018! I was under the impression that he was familiar with the issues well, however, we just went in circles and eventually hung up on us. Online chat was ALL misleading & wrong promises to resolve the matter and basically you’re just fooled as a client. With COVID restrictions & online platform being promoted for communication & help. How is your dealership okay with providing wrong information, provide appointment times & confirmations so openly which not only extremely inconvenient, a complete waste of time and nothing gets rectified.

Written By: Tony N

July 22, 2020

Written By: P D

July 06, 2020

Disappointed in Honda this morning. I had used their website chat service on Thursday to book an appointment for this morning, and was supposed to receive a call regarding availability of a loaner vehicle. I did not receive a call on Friday or Saturday, so called out this morning to confirm. Good thing I did. I learned that the chat feature is just a robot, and I don't even have an appointment, let alone a loaner car. When I asked about getting one, I was informed that I can never have a loaner because I live locally. Under normal circumstances, sure, an inconvenience but not a huge deal. Due to covid-19 however, they don't even have a shuttle available, and I wouldn't be comfortable using one anyway with all of the distancing recommendations still in place. I was basically told if I can't find my own ride, I'm out of luck

Written By: Samantha H

July 06, 2020

Disappointed in Honda this morning. I had used their website chat service on Thursday to book an appointment for this morning, and was supposed to receive a call regarding availability of a loaner vehicle. I did not receive a call on Friday or Saturday, so called out this morning to confirm. Good thing I did. I learned that the chat feature is just a robot, and I don't even have an appointment, let alone a loaner car. When I asked about getting one, I was informed that I can never have a loaner because I live locally. Under normal circumstances, sure, an inconvenience but not a huge deal. Due to covid-19 however, they don't even have a shuttle available, and I wouldn't be comfortable using one anyway with all of the distancing recommendations still in place. I was basically told if I can't find my own ride, I'm out of luck

Written By: Samantha H