Sutherland Honda
911 Hanwell Rd , Fredericton, NB, E3B 6A3
Member since May 31, 2018
911 Hanwell Rd Fredericton NB E3B 6A3Overall Score
Sutherland Honda943 Reviews
30Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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November 06, 2019
After approaching this dealership for a second hand vehicle we were pleased to find what we were looking for. However during both visits, the inquiry and the purchase, my husband and I didn't appreciate the service we were given. The sales associate proceeded to tell us he knew nothing about the car he was selling us, "hummed and hawed" when we asked to take it for a test drive, and only then realizing it was close to closing time when we requested this so he obviously wanted to leave and we were holding him up. I would have thought, salary or not, the employees at Sutherland Honda would have been more enthusiastic, whether or not the car was "new". The financial part of this, ended with us purchasing the car, but only after she answered her phone in the middle of my husbands sentence during our conversation, put her finger up to tell us to "hold on". No excuse me, do you mind taking this call? We both felt more like a burden than a customer. After this, even during questions that my husband had about the vehicle, she stood up to put her hands on the envelope and reassure us that its all in the envelope. I felt by her standing up and basically tapping her foot, we had no other choice except to hope for the best with the vehicle and leave. The entire experience was uncomfortable and we do not plan on dealing with this dealership again.
Written By: Kristen S
Hi Kristen, I am very sorry to hear about your recent experience at our dealership. I assure you that delivering top customer service is out #1 priority and the issues you mentioned above have been addressed with our staff. I appreciate your feedback, as it will help ensure this does not happen again. If you would like to give any additional feedback, please feel free to e-mail me at Heather@SutherlandHonda.ca. We would love to re-earn your business and thank you for your recent business with us. - Heather Customer Service Specialist
October 04, 2019
Very slow
Written By: Jay J
Hi Jack, I am sorry to see that you felt as though your experience at our dealership was 1 star worthy. I would be happy to hear more about what caused this and see if we can do anything on our end to help. If you would like to provide me with more information you can e-mail me at Heather@SutherlandHonda.ca. Thanks, Heather Customer Care Specialist
September 18, 2019
every time I go in for parts I get a rude vibe from everyone. like I'm an inconvenience when I'm buying parts from you. 3 years ago I went in looking for a 9th gen si. I had a sales associate tell me they don't have any because they are not popular. didn't offer to help find one from another Honda. so I ended up driving to Moncton Honda for my needs. who ever runs that outfit needs to have a chat with their employees about what customer service is and how to not make the customer feel stupid and belittled
Written By: Gear N
September 18, 2019
every time I go in for parts I get a rude vibe from everyone. like I'm an inconvenience when I'm buying parts from you. 3 years ago I went in looking for a 9th gen si. I had a sales associate tell me they don't have any because they are not popular. didn't offer to help find one from another Honda. so I ended up driving to Moncton Honda for my needs. who ever runs that outfit needs to have a chat with their employees about what customer service is and how to not make the customer feel stupid and belittled
Written By: Gear N
We bought a brand new 2019 honda rubicon deluxe .
September 17, 2019
We bought a brand new 2019 honda rubicon deluxe with a 250$ accessories deal and first oil change free the deal sounded good until we went to get our accessories and the guy we dealed with quit so he never put it in the computer about the accessories so no deal said sutherland honda today i called about the free first oil change we thought that where we bought the atv there that would be enough proof nope you have to have a piece of paper to get the oil change free
Written By: Murray
Related Staff:
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September 13, 2019
Just unbelievable
Written By: Tina C
September 13, 2019
Delt with Jason. Bought a generator. Was very happy with the service. Would definitely go back.
Written By: Rick P
September 13, 2019
Delt with Jason. Bought a generator. Was very happy with the service. Would definitely go back.
Written By: Rick P
September 05, 2019
(Translated by Google) It's quick, people are nice (Original) C'est rapide les personne son gentile
Written By: Prime B
September 05, 2019
(Translated by Google) It's fast the people his kind (Original) C'est rapide les personne son gentile
Written By: Prime B
