North Toronto Auction
3230 Thomas St , Innisfil, ON, L9S 3W5
Member since March 30, 2015
3230 Thomas St Innisfil ON L9S 3W5Overall Score
North Toronto Auction131 Reviews
131Review Ratings Breakdown
Consumer Reviews
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Real Lemon
June 06, 2016
We bought a 2007 Jeep Compass for our daughter in May 2016. There are so many problems with it. The toe links are bad, Transmission pan leeks, engine oil pan leeks, the axle shaft is in poor condition. The front sub-frame broke and the back sub-frame is badly rusted. You cannot see these things and its not in the report. We paid $3000 for it and it will at least another $3000 to fix it. We are really disappointed
Written By: Hezekiah
Thank you for the review Hezekiah. I do see you purchased a vehicle at the beginning of April. While we do sell all of our vehicles with the full MVDA2002 As Is statement disclosure and you purchased a vehicle with engine declarations, I still wouldn't mind talking to you about your purchase. Please feel free to contact me at 705-436-4111. Thanks, Matt
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Awesome Customer service.. HANDS DOWN!!
May 17, 2016
I don't usually write reviews online but today I had to May 14th there was a public auction at North Toronto auctions for which I registered online and was bidding on a couple of cars but apparently somehow by mistake I made on a different car which I didn't want to buy upon receiving a confirmation email from North Toronto Auction I went to the location and explain the situation and God directed to Matt who is the owner of the auction I was surprised meeting him at how nice and professionally walls he listened to all my problems and promised to look into that he actually gave me his card with his cell phone and his email address so far I have not received anything back from him yet but the way he assured me that he will look into this and the way he met it was really professional and I'm really happy I will definitely be going back and buy more cars North Toronto Auction thank you much for looking into this for me
Written By: Adnan
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The owners are hard to work with
February 27, 2016
I bought plenty from this auction but when I had a problem for the first time and couldn't buy the second vehicle after purchasing the first they wouldn't send me out my ownership for the first car I paid for then I had to go through all this headache just to get the ownership I paid half for the other vehicle and didn't receive it now I can never go back there because they say I owe them $1000 for a vehicle I did not pay in full for and then they turned around and sold in the next auction for more than what I bidded for it then they had me escorted out of there by OPP very bad place for business they also have no care for a customer relations as long as they get what they want they don't care about you
Written By: Jeff
Thanks for the review Jeff. I'm not really even sure how to respond to this one. We value our customer's very much. That being said like any business, a customer becomes a former customer when we do not get paid for the purchase or in an extreme case when we need law enforcement to remove a person from the premises. Unfortunately, you will need to purchase your next vehicle somewhere else. Matt
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excellent customer service
January 22, 2016
Excellent customer service. Buyers should do their home work and due diligence before buying. If you do your homework u can land a good deal
Written By: sunny
Thank you for the great review!
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Very disappointed in experience with this company.
January 22, 2016
I was very excited planning to attend my first auction. As a licensed mechanic with 15years experience I have bought and sold many vehicles. This is my single worst experience trying to buy a used car, especially with a company that calls themselves professional in their "beginners guide" video. I very highly recommend not purchasing a vehicle here. I planned to bid on, and hopefully buy - an RV, a BMW or/and ex-police vehicle, and an ex-police motorcycle. I called Tues night to confirm that an RV that was my #1 requirement was there (as I live 2 hrs away) and that I could see it Wednesday morning. When I arrived Wed morning the staff was not helpful trying to locate the vehicle. I was then told that items for auction can change right up to the last minute and there was no apology or concern that I had driven 2 hrs to see a vehicle that was not, and had not been on site (the lot staff confirmed the RV had not been on site in months). I decided to call the owner to share my experience and see what he thought. Then I could make my decision whether or not I would buy the other three vehicles I was very excited to bid on. I left a message with my name and # and received no return call. This is the first online review I have ever written and I hope it is helpful in guiding others not to waste their time with North Toronto Auction. Thank you.
Written By: Nick
Thank you for the review Nick Z. I apologize that your experience wasn't great on your preview day. This week has been crazy with three consecutive snowstorms, and our team has been working around the clock to offer a great auction this Saturday. I have dug in to your complaint and like many cases, there is always the other side of the story (my grandfather says some times there are three sides to the story!) That being said , I hate when potential bidders leave unhappy. As you can see from the other reviews, I am always willing to discuss auction business with people (its my favourite topic!) and unfortunately I just received your phone message this morning as I was out of town chasing more excellent consignors when you left it. Its unfortunate you took to the internet before we had a chance to speak. Sometimes a good conversation eliminates a ton of misunderstandings. Take care and enjoy the weekend, Matt
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