Empire Auto Group

February 04, 2025

DO NOT GO HERE I found a car on their site and on autotrader, and when I came in, they said it was double the price of what was listed. When asked for a reason, they just shrugged their shoulders. I went to a few other dealers and some had even said they had heard several other people have similar issues with the false advertising. On top of this, customer service was just bad. The people helping me were in hoodies and barely seemed like they wanted to talk to me. There are a lot of used dealers in the area that I would definitely recommend, but avoid this one if you want someone honest.

Written By: Kiersten F

February 04, 2025

Wonderful people to work with they work for you and find what fits in your budget highly recommended thank you for your guys help

Written By: Attila J

February 04, 2025

Sam M. was incredibly helpful, answering all my questions and guiding me through every step of the process. Great experience :)

Written By: Juliet W

February 03, 2025

Deepak and Alex are very helpful

Written By: Dileep K

February 01, 2025

They were quick to get me approved and paperwork signed but when it came time to pick up my car I got the run around and no responses unless I got mad for a week. They said my car would be ready Tuesday, no response till end of business day about it. They tan text me Wednesday morning said it was going to be detailed and ownership done and they would deliver it that day. No response no vehicle on that Wednesday, Thursday night they wanted me to drive over an hour just to drop off the ownership to my vehicle I was trading in to have to leave without my vehicle. I don’t end up getting my car until Friday. I was promised a full tank of gas and $200 for the inconvenience (which I have in text ). when I picked up my car it wasn’t full with gas and no $200, they just keep saying it’s coming. I have had my car for over a week and still no $200 sent to me. Highly disappointed with the run around and lieing from Kareem. Never would I send any of my friends there to purchase a vehicle

Written By: Jessica H

February 01, 2025

This place is a joke! They make it sound like there nice and they will do this and that untill they give you the run around and dont respond. Said the car would be full was just under 3/4 said they would give this and that for all the inconvenience and have received nothing. Stay away

Written By: Melissa E

February 01, 2025

Best service from Deepak and alex, had the best customer service and they helped me to find the best car. Will recommend them.

Written By: Harish r

January 31, 2025

(Translated by Google) The saleswoman Wendy is a very kind person, the fact that she speaks Spanish makes the experience of buying a vehicle, as in my case in a country that I don't know very well, into something much easier to do. I recommend her for her sincerity, empathy, respect and appreciation for us, her clients. (Original) La vendedora Wendy es una persona muy amable, el hecho que hable español convierte la experiencia de comprar un vehiculo como en mi caso en un pais que no conozco muy bien , en algo mucho mas facil de hacer. La recomiendo por su sinceridad, empatia, respeto y aprecio por nosotros , sus clientes.

Written By: Nestor D

January 30, 2025

I took a Jetta today from empire auto group and I had an incredible experience , Depak help me out to get the car approved,Wmk 🙏.

Written By: Charan S

January 29, 2025

(Translated by Google) Wendy Abre provides excellent customer service. I was very satisfied with your attention. Deepak helped us throughout his service is excellent. (Original) Wendy abrí da un excelente servicio al cliente. Quede muy satisfecha con su atención. Deepak nos ayudó en todo su servicio es excelente.

Written By: tatiana v